Storable Edge Reviews

“Nothing has worked

Pros

Nothing for us has stood out positively at this point.

Cons

Everything in this software has been an issue and of no use for us.

“Good software

Pros

Exploring the system is easy and the updates have made it much simpler to find all the important customer information in one place.

Cons

Using it on mobile is still difficult. When I try to work from my phone, adding a new customer is nearly impossible.

“Terrible product and service

Pros

We've really tried to find something positive about this software but honestly, there isn't anything good we can point to.

Cons

Considering everything from the transition team, customer support, the constant system glitches and the training setup, this has been a terrible experience. Our company has been using the software for more than a month and it has been a nightmare from the start. We were given little to no proper guidance during the transition and once the product was sold and the contract was signed, it felt like we were completely left on our own. We've basically had to teach ourselves how to use the system because all they do is send over links instead of providing real help. To get any actual assistance, we've had to contact higher-level staff and even then we just keep getting passed from one person to another.

“Poor customer support

Pros

Having all of our sites under one login is convenient for us and the website itself looks polished and appealing.

Cons

Installing templates is far more complicated than it should be. The support team didn't seem very trained and often came across like they were just reading from a script. There was also no one-on-one training or real support before launch and on launch day our assigned contact didn't even provide my team with our login details we ended up getting them from the website developer instead.

“Simple onboarding

Pros

Onboarding with this system was very simple for our team and the way it works is easy to understand.

Cons

Only thing I haven't been able to do is move the paid-to date. Other than that, I can't really think of any downsides at this point.

“User-friendly software

Pros

Installing this tool was easy even though I pretty much taught myself how to use it. On the occasions when I run into a problem, the customer support team has been really helpful.

Cons

I honestly can't think of any real downsides. If I had to mention something, I'd say the site could use a different color scheme.

“Responsive customer service

Pros

Whenever something comes up, I can call and get someone to guide me through it step by step. It takes away a lot of the stress because there's always a solution to whatever problem happens seriously.

Cons

Password settings need some improvements. It would help if passwords could be shown when updating them. I also wish the full credit card information could be edited in payment methods instead of having to delete it and enter everything again.

“web-based access across properties

Pros

Being fully web-based is a huge plus since I can use it from any device no matter where I am. It also lets us jump between multiple properties from one interface without any hassle and having a full overview of all facilities in the management portal is really useful.

Cons

Customer service could be improved. They tend to close open cases pretty quickly and I'd prefer they make sure everything is fully resolved first so I don't have to open a new ticket again.

“Simple interface that clicks

Pros

My team finds the interface very simple and easy to use.

Cons

I haven't run into any downsides at all. I love it.

“Saves us time

Pros

Using it is very simple and the multiple functions it offers really help me get things done faster and save a lot of time.

Cons

We've noticed that one thing that could be better is having an alternative way to recreate missing documents much more easily.

“userfriendly features

Pros

This product is really simple to use for me and comes with some nice features.

Cons

I'm very satisfied with it overall and just hope to see more updates over time. No real complaints from my side

“Setting things up is difficult

Pros

The texting, email and incoming call features are definitely the highlight here. Those tools work really well and are the part I enjoy using the most.

Cons

Trying to explore the system to set things up or change letters has been a terrible experience. It's confusing, very difficult to make even small edits and I honestly don't understand why page breaks aren't an option.

“reliable data storage

Pros

Data storage has been efficient and has supported our ongoing growth really well.

Cons

Some processes do slow down and I'd also like to see the customer account number printed on the lease.

“Virtual management made work easy

Pros

Running my facility by myself is actually manageable with it. I don't have any employees so being able to handle everything virtually is a huge plus. With the electric gate integration and the website features, I can operate the whole business even while I'm 20 miles away.

Cons

One thing that would make it even better is a stronger template manager and clearer email organization. It would help to have a more consolidated view of sent communications and a simpler way to create new templates.

“Dashboard has everything handy

Pros

What we experienced is everything I need to use or check at a glance is right there on the dashboard which makes it really convenient.

Cons

I miss the red exclamation point that it used to have and I'd love to see it come back.

“support keeps getting better

Pros

Customer support has come a long way and improved tremendously compared with when we first went online four years ago.

Cons

We determined that the price increase tool still needs an update so current customers can be adjusted by a fixed dollar amount across unit groups instead of having to update each unit one at a time.

“All-in-one self storage powerhouse

Pros

It covers everything a self-storage business needs in one place. The software handles customer management, payments, lead tracking and reporting so it really works as a complete all-in-one solution.

Cons

Lease process could be improved a bit. After a lease is generated, there isn't a way to correct or edit it and then regenerate the updated version.

“Organized access that delivers

Pros

It has been a fantastic tool for us. It keeps everything organized, whether I'm handling everyday tasks or checking on something that only comes up every few months. Being able to log in from anywhere and help tenants right away really makes a difference and it's a big reason we're able to give such strong customer service.

Cons

Our switch from SiteLink to this tool was a little complicated at the beginning. During the first couple of months, we ran into several problems with tenant information not transferring correctly. I had tenants calling about autopay not being taken out and I also noticed missing details like addresses, alternate contacts and other basic information. After working through those issues and getting everything corrected, the software has been fabulous.

“helpful facility alerts

Pros

We realized Running our facility has been much more manageable with this software. One feature that's especially useful is the email notification setup since it lets you see whether messages have been read or not.

Cons

My only complaint is that there's no way to clear the communication history after a unit has moved out.

“Useful reporting features

Pros

Keeping track of client information and communications has been really helpful for us and the reporting features add even more value.

Cons

I'd still love to see more report options and additional communication tools included.