TouchPoint Reviews

“True ministry partner

Pros

TouchPoint isn't just a vendor. they're a true partner that walks alongside churches helping us use data to empower our ministry. It's highly customizable and can be tailored to meet each church's unique goals and needs.

Cons

Since it's a newer company compared to some of the older, well-known options, some features are still being developed. Volunteer scheduling for example could use more work.

“Great tagging and search tools

Pros

The tagging system is my favorite feature and I've gotten everyone using it. The search function is really powerful as long as you have a good idea of what you're looking for.

Cons

Can be buggy sometimes. There's also a pretty steep learning curve especially for our older staff members who have to keep up with all the new updates.

“perfect church-focused database

Pros

I love that it's completely focused on being the best solution for a church database and contact list. We know it can do so much more than we're currently using but we're really happy with it as a tool.

Cons

It would be great to have features for managing rooms and facilities but other than that it's a great system.

“powerful partner for people-focused ministry

Pros

It's awesome that TouchPoint gives us the functionality to use data to truly know and care for our people better.

Cons

Sometimes new features are released with a few bugs but I know they're working on it. Some of the help guides are also a bit outdated but we really like the new Learning Management System!

“Works great + excellent support

Pros

I like that it works great right out of the box for most churches but if you have some SQL or Python skills, you can really expand it for custom needs. The support is also excellent. They don't do phone support normally but their email support is usually very quick. And when it really matters, you can even get the CEO and other leaders on the phone to fix an issue, that's something you'd never get with a bigger company.

Cons

I feel like some new features aren't tested as thoroughly as they should be though this has gotten much better recently.

“team genuinely helps!!

Pros

The TouchPoint team is a huge part of what makes this software so valuable. They're genuinely focused on helping churches further their mission by simplifying administrative work, managing pastoral care and providing top-notch customer support.

Cons

it is always improving and adding new features which is great but it does mean there are occasional bugs (thankfully their support team is always quick to fix them).

“Great data analytics

Pros

It lets us capture such great data analytics that help us minister more effectively.

Cons

Wish the standard reports were more powerful. We've had to build a lot of our own custom reports to get the data we need.

“improved shepherding through data

Pros

I'm most grateful for how this software has improved our ability to truly know and shepherd our congregation and also for the helpful network of other churches they've built.

Cons

My least favorite part is that there aren't real-time dashboards for things like registration forms. You have to run a report every time you want to see the results.

“Fully integrated and configurable

Pros

The system can be configured and adapted to fit all sorts of ministry needs and ideas. Since all the features are fully integrated, any user with permission can access all the data.

Cons

The frequency of bugs and how long it takes to resolve them can be frustrating though that's partly because the system has so many features.

“good customizable searches

Pros

the ability to customize searches to find precise opportunities for ministry is pretty good !!

Cons

phew, the learning curve is intense! It takes about two years to feel like you really know what you're doing but that's also a good thing because it shows how much the system can do.

“effective outreach tool, texting integration has many bugs

Pros

It's a tool that serves our staff by enabling effective outreach and ministry to our church family.

Cons

Integration with the texting platform has had a lot of bugs and issues.

“All-in-one powerful package

Pros

TouchPoint can do everything we need! It combines so many different tools into one convenient package. It's powerful, extremely capable and very versatile.

Cons

The registration process, the messages about it, the settings screens and the overall user experience for registrations could all be more improved.

“simple and easy to use

Pros

It's easy to use.. all the sections are straightforward to follow and understand.

Cons

It sometimes freezes and I have to re-enter all my information.

“exceptional for member communication and events

Pros

I think it's great for communicating with church members and planning events.

Cons

The online giving feature would be better if it had something like an Android STK push for mobile payments.

“helps improve relationships

Pros

this tool really helps us improve individual relationships and identify new opportunities.

Cons

It can be a little confusing.. there are a lot of functions to learn!!

“excellent for ministry ownership and task management

Pros

This software allowed us as a church to take ownership of our ministry. There were several features we never had with previous software. For example the ability to assign tasks to specific people and give them responsibility really helped our visiting ministry take off. It's an excellent tool for keeping all our data and information organized in one place.

Cons

When we switched to TouchPoint, we couldn't transfer some data from our old system. It wasn't mission-critical but it was still important for our ministry. We had to work closely with their customer service to get the best results from the data conversion.

“frustrating for daily tasks

Pros

The platform has a good grouping feature for sending mass emails. It's also easy to keep track of members and update their profiles by adding, changing or deleting details.

Cons

Overall it's not very user-friendly. You have to search in very specific ways or you won't find what you're looking for even if the data is there. Doing simple tasks often feels indirect and it's hard to remember where to click to get where you need to go. The email formatting is also limited especially with images, you have to do a lot of customizing and the program doesn't adjust things automatically to make it look good.

“pretty good tool!!

Pros

I appreciate its flexibility, the online portal, the app, the ability to keep developing it and the task/follow-up system.

Cons

The check-in system could be more customizable. The app is good but it often just links back to the church website instead of having the information built into the app itself.