Last Updated
Overview
TouchPoint provides visitor and property management tools for fast check-ins, appointment handling, and configurable security workflows. While some users report a complex interface, the platform’s configurable workflows and automated notifications simplify entry processes. Overall, it reduces manual visitor handling and improves recordkeeping.
Overall Rating
Based on 18 users reviews
4.4
Rating Distribution
Positive
94%
Neutral
6%
Negative
0%
Starting Price
Custom
TouchPoint Specifications
- Tenant Management
- Maintenance Requests
- Document Management
- Facility Management
What Is TouchPoint?
TouchPoint is a web-based visitor and property management platform designed for hotels, hospitals, residential complexes, and multi-tenancy buildings. It centralizes appointment scheduling and self-check-in to reduce front-desk queues, offers configurable security controls and badge/ID scanning to verify visitors, and provides automated notifications and contractor tracking to keep records accurate and improve on-site safety for facilities teams. It also includes configurable reporting and role-based access to support audits and compliance.
TouchPoint Pricing
TouchPoint Integrations
Who Is TouchPoint For?
TouchPoint is well-suited for the property management sector, serving:
- Hotels
- Hospitals
- Multi-tenancy buildings
- Institutions
- Residential apartments
- Exhibitions
Is TouchPoint Right For You?
If you struggle with manual visitor logs, slow check-ins, or fragmented contractor records, TouchPoint’s appointment scheduling, configurable security controls, and automated notification features help reduce queues and centralize visitor tracking. Its configurable workflows and badge/ID handling support site safety and audit needs; SSO/Active Directory options are available for enterprise environments.
Still doubtful if TouchPoint software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
TouchPoint Features
Streamlined Visitor Check-In And Check-Out
TouchPoint features a multi-tenancy visitor management system that simplifies entry for registered and VIP visitors. Repeat guests experience quicker access, reducing wait times and congestion, which helps maintain an organized and professional facility environment.
Tenant Portal For Controlled Visitor Access
With this feature, tenants in multi-tenant facilities gain full control over visitor access through pre-registration. The portal enables advance appointment management, ensuring smoother entry processes and improved coordination between tenants and facility management teams.
Multi-Channel Notifications
The software delivers real-time notifications across multiple channels, including SMS, email, pop-up alerts, and push notifications. This ensures prompt updates for tenants and staff, supporting timely responses and smoother visitor coordination within the facility.
High Configurability And Usability
The system adapts to diverse business needs through flexible configuration options. Its customizable design supports varied operational requirements, making it suitable for facilities across different industries seeking adaptable visitor management solutions.
Pros And Cons of TouchPoint
Pros
Check-in process is simple and intuitive
Support team responds quickly and efficiently
Access to vast information and reports is effortless
Cons
It may take time to adapt to extensive features
Occasional downtime may disrupt operations
TouchPoint Reviews
Total 18 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars44%
4
Stars50%
3
Stars6%
2
Stars0%
1
Stars0%
Share your experience
Religious Institutions, 101-500 employees
More than a year
“Great tagging and search tools”
Pros
The tagging system is my favorite feature and I've gotten everyone using it. The search function is really powerful as long as you have a good idea of what you're looking for.
Cons
Can be buggy sometimes. There's also a pretty steep learning curve especially for our older staff members who have to keep up with all the new updates.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Religious Institutions, 101-500 employees
More than a year
“True ministry partner”
Pros
TouchPoint isn't just a vendor. they're a true partner that walks alongside churches helping us use data to empower our ministry. It's highly customizable and can be tailored to meet each church's unique goals and needs.
Cons
Since it's a newer company compared to some of the older, well-known options, some features are still being developed. Volunteer scheduling for example could use more work.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Religious Institutions, 11-50 employees
More than a year
“perfect church-focused database”
Pros
I love that it's completely focused on being the best solution for a church database and contact list. We know it can do so much more than we're currently using but we're really happy with it as a tool.
Cons
It would be great to have features for managing rooms and facilities but other than that it's a great system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Does TouchPoint offer an API?
No, TouchPoint does not offer an API.
What level of support does TouchPoint offer?
The platform provides support via contact form, email, phone, live chat, and FAQs.
What types of TouchPoint price plans are available?
The software offers tailored pricing. Contact us to request a personalized TouchPoint cost quote based on your institution's requirements.
What language does TouchPoint support?
The software supports English only.
Who are the typical users of TouchPoint?
TouchPoint is ideal for the property management sector, serving a diverse range of environments such as hotels, hospitals, multi-tenancy buildings, institutions, residential apartments, and exhibitions.
Does TouchPoint have a mobile app?
Yes, TouchPoint offers a mobile app for both Android and iOS users.
What other apps does TouchPoint integrate with?
The platform supports integration with various third-party systems, including Outlook and Active Directory Federation Services (ADFS), enabling a more efficient workflow.