Hospitality, 1-10 employees
More than a year
“hosting boost with smart sales”
Pros
This platform really improves the guest hosting experience while saving hosts a significant amount of time in their day-to-day management. It also opens up strong cross-selling opportunities which can help increase host income and support more effective direct sales efforts.
Cons
nothing notable to complain about. It's a dynamic platform that keeps evolving and regularly adds new service features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
More than a year
“fantastic support and practical workflow”
Pros
Using this tool has made my day-to-day work much easier. The platform is user-friendly, simple to understand and simple to use. On top of that the support team has been amazing.. helpful, friendly and always wonderful to deal with.
Cons
It would be even more useful if it could integrate directly with more OTAs and pass along the information needed for tax office reporting. I understand that missing connections with some channels is not entirely something Tourmie can solve on its own but having that option would still be very valuable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
Less than 6 months
“Great guest guide platform”
Pros
Tourmie has been a really user-friendly platform for our short-term rental business especially for sending guest guides and booking details. The customer support has been excellent as well and Kiriaki is incredibly knowledgeable.
Cons
The branding options are a little limited at the moment. It would be even better if the pages could look more like our own website so the branding felt more consistent.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
7
Real Estate, 1-10 employees
Less than a year
“Valuable and unique”
Pros
From the very first contact through setting up the partnership and all the way to the link guests receive, the whole service has been excellent. It really adds a personal touch and makes every guest feel valued and unique.
Cons
Nothing specific comes to mind right now although I'm sure there's always room for improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
More than a year
“task automation boost”
Pros
It gives us a solid way to automate tasks and day-to-day operational work which has been really helpful.
Cons
There were occasional lag-related errors at times but those have already been fixed.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Leisure, Travel & Tourism, 1-10 employees
More than a year
“Powerful hospitality toolkit”
Pros
Having everything from online check-in to upselling and cross-selling tools in one platform has been a huge plus. The digital concierge, automated invoicing and multichannel guest communication features all work really well together and the interface is very user-friendly. On top of that the support team has been helpful whenever needed.
Cons
At this point I honestly don't have anything negative to say.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 1-10 employees
Less than a year
“excellent user experience”
Pros
Using this has been a really positive experience. The interface feels very user-friendly and the online check-in process has been especially valuable for our business.
Cons
There still aren't many options available for SMS campaigns. It would be even better if we could create custom SMS and email campaigns.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 1-10 employees
Less than a year
“Helpful guest check-in automation”
Pros
It does a really good job of automating guest data collection and sending out check-in details which saves time and keeps things organized.
Cons
The payment process for concierge services could be better and feels less convenient than the rest of the platform.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Hospitality, 1-10 employees
More than a year
“Handy amenity descriptions”
Pros
The property descriptions do a really nice job of explaining the house and highlighting the amenities clearly.
Cons
Having a dedicated app would be really helpful and make the overall experience even better.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Real Estate, 1-10 employees
Free Trial
“Strong tracking and customization features”
Pros
All the customization options are really impressive and the tracking data it provides is very useful.
Cons
I haven't run into any issues at this point. Everything has been excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10