Last Updated
Overview
Tourmie provides a comprehensive guest experience platform, aiding in automated check-ins and digital concierge services. Despite occasional reports of technical assistance when setting up custom area guides, its seamless integration with major booking channels justifies the cost. Overall, Tourmie’s ability to drive ancillary revenue makes it a compelling choice.
Tourmie Specifications
- Reporting And Analytics
- Resident Communication Tools
- Mobile App
- Online Portal For Tenants
Tourmie Features
Contactless Online Check-in
This feature allows guests to complete the check-in process remotely before arrival, significantly reducing front desk wait times. Property managers can collect necessary identification and digital signatures securely through the platform, ensuring a seamless and efficient transition into the guest's stay.
Digital Guest Directory
The software replaces physical welcome binders with a centralized digital guide accessible from any mobile device or browser. Hosts can share house rules, WiFi passwords, and appliance instructions through a branded interface, ensuring guests have all the critical information they need at their fingertips.
Ancillary Service Upselling
Hospitality providers can increase revenue by offering additional services like car rentals, spa treatments, or local tours through the digital concierge. The system facilitates easy booking and payments for these extras, allowing hosts to monetize guest needs while providing an authentic and high-value travel experience.
Automated Guest Messaging
This tool streamlines communication by sending automated triggers for check-in links, welcome messages, and departure instructions via email or SMS. By maintaining consistent touchpoints without manual intervention, staff can save time while ensuring guests feel supported throughout their entire journey from booking to checkout.
Pros And Cons of Tourmie
Pros
Increases revenue through ancillary service sales
No app download required for guests
Centralizes all guest requests efficiently
Cons
Setup of custom guides takes time
Limited advanced customization in free plan
Tourmie Reviews
Total 11 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars73%
4
Stars27%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Hospitality, 1-10 employees
More than a year
“hosting boost with smart sales”
Pros
This platform really improves the guest hosting experience while saving hosts a significant amount of time in their day-to-day management. It also opens up strong cross-selling opportunities which can help increase host income and support more effective direct sales efforts.
Cons
nothing notable to complain about. It's a dynamic platform that keeps evolving and regularly adds new service features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 1-10 employees
Less than a year
“Valuable and unique”
Pros
From the very first contact through setting up the partnership and all the way to the link guests receive, the whole service has been excellent. It really adds a personal touch and makes every guest feel valued and unique.
Cons
Nothing specific comes to mind right now although I'm sure there's always room for improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
Less than 6 months
“Great guest guide platform”
Pros
Tourmie has been a really user-friendly platform for our short-term rental business especially for sending guest guides and booking details. The customer support has been excellent as well and Kiriaki is incredibly knowledgeable.
Cons
The branding options are a little limited at the moment. It would be even better if the pages could look more like our own website so the branding felt more consistent.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
7
Frequently Asked Questions
What types of pricing plans does Tourmie offer?
Tourmie price starts with a free plan at $0, Essential: $2.34/room/month, Growth: $3.51/room/month, Pro: $4.68/room/month and Enterprise at $7.02/room/month. Get a detailed Tourmie cost breakdown tailored to your specific requirements.
Does Tourmie have a mobile app?
No, Tourmie does not offer a dedicated mobile app.
Does Tourmie offer an API?
Yes, Tourmie offers an API.
What language does Tourmie support?
Tourmie software primarily supports English and Greek.
What other apps does Tourmie integrate with?
Tourmie integrates with major hospitality platforms like Airbnb, Booking.com, and VRBO, as well as PMS/Channel Managers such as Hostaway, Guesty, Smoobu, Lodgify, and Hosthub.
What level of support does Tourmie offer?
Tourmie provides support through a comprehensive knowledge base, in-app live chat, and email.
Who are the typical users of Tourmie?
Tourmie features are used by vacation rental hosts, boutique hotel managers, and property management agencies.