UrBest Reviews

“Clean, easy-to-use interface

Pros

I love Urbest's interface. The dashboard is clean, neat and really easy to understand.

Cons

The email notifications are in French and I haven't found a way to switch them to English yet. It's a minor issue but something to be aware of.

“User-friendly with great design

Pros

It's very user-friendly and has a great design.

Cons

We're waiting for an API to be released so we can integrate the solution into our own SaaS platform, FlatBay.

“Easy implementation

Pros

Implementation was easyy, there were no technical hurdles to get started.

Cons

It needs to expand internationally to support large global companies with multiple locations.

“simple with easy integrations, great experience so far

Pros

It's simple to use and integrates easily with other software we rely on.

Cons

Don't have any complaints.. it's been a great experience so far.

“Fits our workflow well

Pros

We really appreciate how easy it is to use and how well it fit into our existing workflow.

Cons

The app is already very complete but there's still plenty of room for future development.

“should partner beyond ENGIE

Pros

Would be great to have better maintenance tracking and smoother connections between users.

Cons

They should partner with companies other than ENGIE to bring in more diverse skills and capabilities.

“Simple for on-site work and messaging

Pros

The app is very simple to use, lets us track on-site work and has instant messaging with users.

Cons

There's sometimes a delay between when a request is sent and when the notification is received... it can take several minutes. We've also had feedback that tenants find it difficult to submit requests when their main registered contact is absent.

“sometimes gets duplicate requests

Pros

It's user-friendly and works quickly.

Cons

We sometimes receive multiple requests for the same issue at once.

“Easy communication with site manager

Pros

As a coworker I find Urbest makes it easy to communicate with our site manager.

Cons

No complaints at the moment.

“Good ticketing and info organization

Pros

I like the work ticketing system and the way the information is organized.

Cons

No comment.

“Efficient overview with helpful filters, needs planning features

Pros

It's easy to use and efficient for getting an overview of all the actions needed across our sites. The filters are really helpful for organizing tasks.

Cons

A planning or scheduling feature would be useful for organizing tasks in advance.

“Easy setup with useful mobile apps

Pros

The product was easy to set up and deploy. The mobile apps are very useful!

Cons

No complaints here, they're good about implementing new features regularly.

“easy to implement and use for task management

Pros

Its main strengths are how easy it is to implement and use. Onboarding service providers is simple and you can always see the status of every task. It automates collecting and presenting feedback on completed work and it handles both planned and reactive jobs.

Cons

It's important to know this isn't a full facilities management suite with lots of modules. Its real strength is task management and it does that very well.

“simple and modern for facility management

Pros

I love its simplicity, user-friendliness, modern approach and workflow. It makes facility management so simple, it's surprising we didn't switch sooner. Giving all building users a tool to report issues is like tracking a pizza order..... everyone should have it. Having a clear workflow helps FM teams organize and react faster with full transparency. It's a step toward a self-service FM model linked to a marketplace for on-demand workers which is likely where the industry is headed.

Cons

While integration with our existing CAFM system is possible, the overlapping features have made it confusing for our IT team to define responsibilities. Direct integration with our purchasing/finance system might work better but the interface and monitoring would need to be very reliable to gain team trust. The app has potential to do much more.. like geolocation, wayfinding, and community features... if it wants to stand on its own rather than just being integrated into other platforms.

“easy, scalable with geotagging

Pros

It's easy, simple, efficient, scalable and includes geotagging. Implementation was simple, the design is friendly and the manager web service, reporting and statistics are great.

Cons

Users need to be connected to use it and you have to convince both customers and tenants to adopt it. We often need to guide tenants through the process.

“team loves using it daily, everything works perfectly :D

Pros

It's very easy to use and our team is happy to work with it every day.

Cons

No complaints ! everything works perfectly.

“cost-effective and user-friendly

Pros

It's user-friendly, easy to share, costs less than competitors, handles a wide range of requirements and consistently meets and exceeds client expectations.

Cons

No issues at this point. As the company grows I'm sure they'll incorporate more customer feedback to benefit future clients.