Legal Services, 1-10 employees
Less than 6 months
“Clean, easy-to-use interface”
Pros
I love Urbest's interface. The dashboard is clean, neat and really easy to understand.
Cons
The email notifications are in French and I haven't found a way to switch them to English yet. It's a minor issue but something to be aware of.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Real Estate, 1-10 employees
Free trial
“User-friendly with great design”
Pros
It's very user-friendly and has a great design.
Cons
We're waiting for an API to be released so we can integrate the solution into our own SaaS platform, FlatBay.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Commercial Real Estate, 500+ employees
Less than a year
“Easy implementation”
Pros
Implementation was easyy, there were no technical hurdles to get started.
Cons
It needs to expand internationally to support large global companies with multiple locations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Computer Software, 500+ employees
Free trial
“simple with easy integrations, great experience so far”
Pros
It's simple to use and integrates easily with other software we rely on.
Cons
Don't have any complaints.. it's been a great experience so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 1-10 employees
Less than 6 months
“Fits our workflow well”
Pros
We really appreciate how easy it is to use and how well it fit into our existing workflow.
Cons
The app is already very complete but there's still plenty of room for future development.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 500+ employees
Less than a year
“should partner beyond ENGIE”
Pros
Would be great to have better maintenance tracking and smoother connections between users.
Cons
They should partner with companies other than ENGIE to bring in more diverse skills and capabilities.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Facilities Services, 500+ employees
Less than a year
“Simple for on-site work and messaging”
Pros
The app is very simple to use, lets us track on-site work and has instant messaging with users.
Cons
There's sometimes a delay between when a request is sent and when the notification is received... it can take several minutes. We've also had feedback that tenants find it difficult to submit requests when their main registered contact is absent.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Government Administration, 500+ employees
Free trial
“sometimes gets duplicate requests”
Pros
It's user-friendly and works quickly.
Cons
We sometimes receive multiple requests for the same issue at once.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Management Consulting, 101-500 employees
Less than a year
“Easy communication with site manager”
Pros
As a coworker I find Urbest makes it easy to communicate with our site manager.
Cons
No complaints at the moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 11-50 employees
Less than 6 months
“Good ticketing and info organization”
Pros
I like the work ticketing system and the way the information is organized.
Cons
No comment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 1-10 employees
More than a year
“Efficient overview with helpful filters, needs planning features”
Pros
It's easy to use and efficient for getting an overview of all the actions needed across our sites. The filters are really helpful for organizing tasks.
Cons
A planning or scheduling feature would be useful for organizing tasks in advance.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Computer Software, 101-500 employees
Less than 6 months
“Easy setup with useful mobile apps”
Pros
The product was easy to set up and deploy. The mobile apps are very useful!
Cons
No complaints here, they're good about implementing new features regularly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 1-10 employees
Free trial
“easy to implement and use for task management”
Pros
Its main strengths are how easy it is to implement and use. Onboarding service providers is simple and you can always see the status of every task. It automates collecting and presenting feedback on completed work and it handles both planned and reactive jobs.
Cons
It's important to know this isn't a full facilities management suite with lots of modules. Its real strength is task management and it does that very well.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Facilities Services, 500+ employees
Less than a year
“simple and modern for facility management”
Pros
I love its simplicity, user-friendliness, modern approach and workflow. It makes facility management so simple, it's surprising we didn't switch sooner. Giving all building users a tool to report issues is like tracking a pizza order..... everyone should have it. Having a clear workflow helps FM teams organize and react faster with full transparency. It's a step toward a self-service FM model linked to a marketplace for on-demand workers which is likely where the industry is headed.
Cons
While integration with our existing CAFM system is possible, the overlapping features have made it confusing for our IT team to define responsibilities. Direct integration with our purchasing/finance system might work better but the interface and monitoring would need to be very reliable to gain team trust. The app has potential to do much more.. like geolocation, wayfinding, and community features... if it wants to stand on its own rather than just being integrated into other platforms.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Facilities Services, 500+ employees
More than a year
“easy, scalable with geotagging”
Pros
It's easy, simple, efficient, scalable and includes geotagging. Implementation was simple, the design is friendly and the manager web service, reporting and statistics are great.
Cons
Users need to be connected to use it and you have to convince both customers and tenants to adopt it. We often need to guide tenants through the process.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Computer Software, 11-50 employees
More than a year
“team loves using it daily, everything works perfectly :D”
Pros
It's very easy to use and our team is happy to work with it every day.
Cons
No complaints ! everything works perfectly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Facilities Services, 1-10 employees
Free trial
“cost-effective and user-friendly”
Pros
It's user-friendly, easy to share, costs less than competitors, handles a wide range of requirements and consistently meets and exceeds client expectations.
Cons
No issues at this point. As the company grows I'm sure they'll incorporate more customer feedback to benefit future clients.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10