Zego Reviews

“Very Satisfied User

Pros

Over the past few months, we have been highly satisfied with Zego. We rely on it for payment processing.

Cons

There is absolutely nothing here that isn't good. The customer service is excellent, and so is the program.

“Great!

Pros

We recently started using Zego, and it's been fantastic. The integration with Rent Manager works seamlessly...

Cons

So far, we haven't experienced any issues with this system. The customer service is fantastic, so if you have any questions, you can always ask.

“By Far the Worst Customer Service I have Ever Received

Pros

Frankly, I didn't find a single redeeming quality in this software. Any positive features it may have had were completely overshadowed by the complete lack of customer service.

Cons

The customer service is absolutely terrible. I was repeatedly lied to, asked to fill out forms, sent on wild goose chases, and each person I spoke to told me something different. I waited 33 days for a response when I tried to cancel the product, which put us past the required notice period, and we ended up paying for this terrible software for another year. Oh, and if a tenant's payment bounces? Forget it, Zego won't notify you until two weeks later, by which time they are already two months behind on rent, and you've suffered significant financial loss.

“Best affordable option for property owners

Pros

The real-time integration with Rent Manager is superb, and the platform offers extensive customization options to suit every owner and management company. The customer support and onboarding team are the best.

Cons

We recently implemented this software for one of our portfolios, and so far, we only see advantages in using it.

“Easiest App!

Pros

This app allows us to promptly and efficiently communicate with our residents. Messages are sent out quickly, and we can reply to residents just as we would in an email. It's easy, simple and efficient.

Cons

I don't really have many complaints because this app is designed to be seamless, and there's not much to criticize.

“Review

Pros

If this product functioned correctly, it could be quite beneficial.

Cons

The customer support is terrible, and they consistently mishandle the allocation of funds.

“PayLease switch to Zego tanked customer service

Pros

Despite lengthy loading times, the website is mostly functional.

Cons

If you ever need to adjust a scanned check, good luck. They never increase checks to the correct amount, only reduce them. It's up to you to figure out if a check was scanned for a lower amount. However, if a check is overstated, they adjust it immediately. Unfortunately, it takes months for adjustments to be processed, resulting in ongoing journal entries for bank reconciliations.

“Easy to use

Pros

Our leasing company uses Paylease to accept credit card payments, and we love that our residents have the flexibility to choose their preferred payment method.

Cons

Paylease charges both residents and the leasing office to use their product. It would be better if they had a single flat fee for both parties.

“Great for letting tenants pay their lease

Pros

Paylease has simplified the process of paying our lease to the company, allowing us to make timely payments without any hassle.

Cons

The program failed to display the accurate amount owed to the company, leaving me guessing in some instances, especially when promised discounts were involved.

“Functionally and Easy to Use

Pros

This system proves highly valuable in tracking all payment transactions, as well as providing an easy refund process if necessary.

Cons

Thus far, I haven't encountered any drawbacks with this program.

“Payleases is very helpful, but not without issues

Pros

I'm thrilled that we can now offer our residents the convenience of online payment options. It's effortless for them to set up either recurring or one-time payments. Additionally, we utilize the software to process on-site checks, eliminating the need for staff to make frequent bank runs.

Cons

Paylease still has a few issues to iron out, particularly concerning its integration with our Resman software. Occasionally, a batch of transactions will be posted twice to the bank account, requiring us to delete the correct one to avoid discrepancies in the account total. There are also instances where returned checks are processed in their system but fail to update the resident's account. Consequently, we have to manually correct the account.

“Love How Easy This Is

Pros

The user interface is incredibly intuitive, and it efficiently keeps track of all payments. There's no need to worry about finding alternative ways to manage payments.

Cons

My only complaint is that in addition to keeping track of payments, there's an extra fee for making online payments. I dislike having to pay additional money.

“A good way to incorporate online rent payments for private landlords.

Pros

This solution saves time when residents are unable to visit our office to make payments via check or money order. They can conveniently use their checking accounts to make online payments at any time and set up recurring transactions.

Cons

The interface is simple but suitable for property owners who rent out homes and don't require more extensive rent payment software programs.