Zego Reviews

Pros

Admin and tenants find Zego easy to navigate, with multiple payment options available.

Cons

ACH transfers can be quite time-consuming, taking 3 to 5 business days to process.

Pros

I'm a big fan of the fixed automatic payment feature. I have my elderly tenants enrolled, and they absolutely love it.

Cons

Occasionally, when I try to block someone, I have to repeat the process multiple times before it actually blocks them.

Pros

The autopay function is fantastic, and tenants can conveniently set up payments through our company software on the tenant portal.

Cons

Setting up a new account can be a bit time-consuming, especially if you decide to switch banks.

Pros

I'm grateful for how the app streamlines the procedure of sharing and gathering RSVPs for resident events. The messaging feature also makes it exceptionally convenient to interact with residents. I'm writing this review as a member of the Zego Champions rewards program.

Cons

Residents often encounter technical issues and bugs, especially after a new update is released.

Pros

Throughout my years of using various Zego products and features, one thing has always stood out how much they value customer input to drive product initiatives.

Cons

Using an integrated product instead of a single stack solution comes with its own set of challenges. If something goes wrong, troubleshooting can become more complicated due to the separation of products.

Pros

It has transformed our rent collection process from accepting money orders to handling everything electronically.

Cons

The tenants are charged fees when they use a credit card for payments.

Pros

The integration with Enumerate, formerly recognized as TOPS, is flawlessly incorporated.

Cons

Delays in payment processing can cause issues.

Pros

Zego has made our lives easier by providing residents with a platform to pay rent online. We've recently started using Cashpay, which has been awesome. We no longer accept money orders; instead, residents use Cashpay, and the funds go directly into their accounts. No more scanner issues that cause bank errors!

Cons

The only downside is when my bosses are reluctant to implement another one of their programs!

Pros

Tracking payments and managing returned payments has become a unproblematic with Zego. The integration with Rent Manager means minimal effort on my part to keep track of rental accounts.

Cons

At times, it can be a bit tricky to reach customer service.

Pros

Zego is amazing as it handles all our payment processing, billing, and even submetering for all six of our apartment communities, totaling roughly 2,000 units. We used to handle utility billing in-house, thinking we were saving money. However, Zego audited our bills and found ways to save us money and bill our residents more efficiently. Now we're making more money, and I have more time to address important resident-related matters.

Cons

The reporting for the submetering system is not accurate when it comes to determining which transmitters require new batteries or replacement. I would recommend using the software that comes with your devices to manage that. In our case, we use NextCentury's portal for determining which devices need attention.

Pros

It seamlessly integrates with our software, automatically recording all payments.

Cons

Signing up and creating new users involves a few steps.

Pros

Excellent service. The platform is quick and intuitive. I really like the educational aspect as well.

Cons

I'm not entirely sure. I love everything that Zego offers to its customers.

Pros

The integration with Rent Manager is fantastic. Payments are automatically posted to accounts, and NSF transactions are smoothly handled within the database.

Cons

The customer service is great, but sometimes they are a bit slow in responding to important questions or addressing issues.

Pros

It's incredibly easy to navigate, and their customer support is of exceptional quality.

Cons

I haven't encountered any real issues with the service. It functions as it should.

Pros

Zego provides our tenants with a versatile platform to make payments using various methods. It seamlessly integrates with our software and updates tenant accounts accordingly.

Cons

Identifying occasional transaction errors can be difficult.

Pros

If you use Zego as a standalone solution, I definitely recommend it. However, with the Rent Manager integration, things can get a bit confusing, especially regarding reports.

Cons

There is a hidden clause in the agreement that automatically renews it unless you provide a 60-day notice. That's the only drawback, although it might not be significant to many readers.

Pros

I love how easy it is to set up Zego. It's incredibly user-friendly and allows for convenient auto-pay setup!

Cons

There's nothing! I haven't come across anything that I dislike.

Pros

Payments are processed seamlessly in the background, requiring no manual intervention.

Cons

We faced a few challenges while setting up new properties.

Pros

Zego is highly customizable, catering to the unique needs of companies based on size and location.

Cons

I honestly can't think of a single drawback to this software.

Pros

We chose Zego primarily due to its integration with Rent Manager and its competitive pricing.

Cons

As we use the Rent Manager integration, I can't think of any cons.