Zego Reviews

“A+ for Zego

Pros

Admin and tenants find Zego easy to navigate, with multiple payment options available.

Cons

ACH transfers can be quite time-consuming, taking 3 to 5 business days to process.

“Property Manager

Pros

I'm a big fan of the fixed automatic payment feature. I have my elderly tenants enrolled, and they absolutely love it.

Cons

Occasionally, when I try to block someone, I have to repeat the process multiple times before it actually blocks them.

“Zego makes tenant payments fantastic

Pros

The autopay function is fantastic, and tenants can conveniently set up payments through our company software on the tenant portal.

Cons

Setting up a new account can be a bit time-consuming, especially if you decide to switch banks.

“Great Resource with Room to Improve

Pros

I'm grateful for how the app streamlines the procedure of sharing and gathering RSVPs for resident events. The messaging feature also makes it exceptionally convenient to interact with residents. I'm writing this review as a member of the Zego Champions rewards program.

Cons

Residents often encounter technical issues and bugs, especially after a new update is released.

“Run don't walk to Zego's suite of products.

Pros

Throughout my years of using various Zego products and features, one thing has always stood out how much they value customer input to drive product initiatives.

Cons

Using an integrated product instead of a single stack solution comes with its own set of challenges. If something goes wrong, troubleshooting can become more complicated due to the separation of products.

“Easy to use and a game changer

Pros

It has transformed our rent collection process from accepting money orders to handling everything electronically.

Cons

The tenants are charged fees when they use a credit card for payments.

“Zego is easy to use!

Pros

The integration with Enumerate, formerly recognized as TOPS, is flawlessly incorporated.

Cons

Delays in payment processing can cause issues.

“Big fan of Zego

Pros

Zego has made our lives easier by providing residents with a platform to pay rent online. We've recently started using Cashpay, which has been awesome. We no longer accept money orders; instead, residents use Cashpay, and the funds go directly into their accounts. No more scanner issues that cause bank errors!

Cons

The only downside is when my bosses are reluctant to implement another one of their programs!

“Great product with smooth integration!

Pros

Tracking payments and managing returned payments has become a unproblematic with Zego. The integration with Rent Manager means minimal effort on my part to keep track of rental accounts.

Cons

At times, it can be a bit tricky to reach customer service.

“They Are Part Of Our Team

Pros

Zego is amazing as it handles all our payment processing, billing, and even submetering for all six of our apartment communities, totaling roughly 2,000 units. We used to handle utility billing in-house, thinking we were saving money. However, Zego audited our bills and found ways to save us money and bill our residents more efficiently. Now we're making more money, and I have more time to address important resident-related matters.

Cons

The reporting for the submetering system is not accurate when it comes to determining which transmitters require new batteries or replacement. I would recommend using the software that comes with your devices to manage that. In our case, we use NextCentury's portal for determining which devices need attention.

“Zego payments made easy

Pros

It seamlessly integrates with our software, automatically recording all payments.

Cons

Signing up and creating new users involves a few steps.

“I love Zego

Pros

Excellent service. The platform is quick and intuitive. I really like the educational aspect as well.

Cons

I'm not entirely sure. I love everything that Zego offers to its customers.

“Great Service

Pros

The integration with Rent Manager is fantastic. Payments are automatically posted to accounts, and NSF transactions are smoothly handled within the database.

Cons

The customer service is great, but sometimes they are a bit slow in responding to important questions or addressing issues.

“Great Product

Pros

It's incredibly easy to navigate, and their customer support is of exceptional quality.

Cons

I haven't encountered any real issues with the service. It functions as it should.

“Rent payments made easy

Pros

Zego provides our tenants with a versatile platform to make payments using various methods. It seamlessly integrates with our software and updates tenant accounts accordingly.

Cons

Identifying occasional transaction errors can be difficult.

“Great Payment Platform

Pros

If you use Zego as a standalone solution, I definitely recommend it. However, with the Rent Manager integration, things can get a bit confusing, especially regarding reports.

Cons

There is a hidden clause in the agreement that automatically renews it unless you provide a 60-day notice. That's the only drawback, although it might not be significant to many readers.

“Great option for tenants to make payments!

Pros

I love how easy it is to set up Zego. It's incredibly user-friendly and allows for convenient auto-pay setup!

Cons

There's nothing! I haven't come across anything that I dislike.

“Zego makes my life easier.

Pros

Payments are processed seamlessly in the background, requiring no manual intervention.

Cons

We faced a few challenges while setting up new properties.

“cheapest for tnt payment

Pros

Zego is highly customizable, catering to the unique needs of companies based on size and location.

Cons

I honestly can't think of a single drawback to this software.

“cheap payment processing option

Pros

We chose Zego primarily due to its integration with Rent Manager and its competitive pricing.

Cons

As we use the Rent Manager integration, I can't think of any cons.

“Very Satisfied User

Pros

Over the past few months, we have been highly satisfied with Zego. We rely on it for payment processing.

Cons

There is absolutely nothing here that isn't good. The customer service is excellent, and so is the program.

“Great!

Pros

We recently started using Zego, and it's been fantastic. The integration with Rent Manager works seamlessly...

Cons

So far, we haven't experienced any issues with this system. The customer service is fantastic, so if you have any questions, you can always ask.

“By Far the Worst Customer Service I have Ever Received

Pros

Frankly, I didn't find a single redeeming quality in this software. Any positive features it may have had were completely overshadowed by the complete lack of customer service.

Cons

The customer service is absolutely terrible. I was repeatedly lied to, asked to fill out forms, sent on wild goose chases, and each person I spoke to told me something different. I waited 33 days for a response when I tried to cancel the product, which put us past the required notice period, and we ended up paying for this terrible software for another year. Oh, and if a tenant's payment bounces? Forget it, Zego won't notify you until two weeks later, by which time they are already two months behind on rent, and you've suffered significant financial loss.

“Best affordable option for property owners

Pros

The real-time integration with Rent Manager is superb, and the platform offers extensive customization options to suit every owner and management company. The customer support and onboarding team are the best.

Cons

We recently implemented this software for one of our portfolios, and so far, we only see advantages in using it.

“Easiest App!

Pros

This app allows us to promptly and efficiently communicate with our residents. Messages are sent out quickly, and we can reply to residents just as we would in an email. It's easy, simple and efficient.

Cons

I don't really have many complaints because this app is designed to be seamless, and there's not much to criticize.

“Review

Pros

If this product functioned correctly, it could be quite beneficial.

Cons

The customer support is terrible, and they consistently mishandle the allocation of funds.

“PayLease switch to Zego tanked customer service

Pros

Despite lengthy loading times, the website is mostly functional.

Cons

If you ever need to adjust a scanned check, good luck. They never increase checks to the correct amount, only reduce them. It's up to you to figure out if a check was scanned for a lower amount. However, if a check is overstated, they adjust it immediately. Unfortunately, it takes months for adjustments to be processed, resulting in ongoing journal entries for bank reconciliations.

“Easy to use

Pros

Our leasing company uses Paylease to accept credit card payments, and we love that our residents have the flexibility to choose their preferred payment method.

Cons

Paylease charges both residents and the leasing office to use their product. It would be better if they had a single flat fee for both parties.

“Great for letting tenants pay their lease

Pros

Paylease has simplified the process of paying our lease to the company, allowing us to make timely payments without any hassle.

Cons

The program failed to display the accurate amount owed to the company, leaving me guessing in some instances, especially when promised discounts were involved.

“Functionally and Easy to Use

Pros

This system proves highly valuable in tracking all payment transactions, as well as providing an easy refund process if necessary.

Cons

Thus far, I haven't encountered any drawbacks with this program.

“Payleases is very helpful, but not without issues

Pros

I'm thrilled that we can now offer our residents the convenience of online payment options. It's effortless for them to set up either recurring or one-time payments. Additionally, we utilize the software to process on-site checks, eliminating the need for staff to make frequent bank runs.

Cons

Paylease still has a few issues to iron out, particularly concerning its integration with our Resman software. Occasionally, a batch of transactions will be posted twice to the bank account, requiring us to delete the correct one to avoid discrepancies in the account total. There are also instances where returned checks are processed in their system but fail to update the resident's account. Consequently, we have to manually correct the account.

“Love How Easy This Is

Pros

The user interface is incredibly intuitive, and it efficiently keeps track of all payments. There's no need to worry about finding alternative ways to manage payments.

Cons

My only complaint is that in addition to keeping track of payments, there's an extra fee for making online payments. I dislike having to pay additional money.

“A good way to incorporate online rent payments for private landlords.

Pros

This solution saves time when residents are unable to visit our office to make payments via check or money order. They can conveniently use their checking accounts to make online payments at any time and set up recurring transactions.

Cons

The interface is simple but suitable for property owners who rent out homes and don't require more extensive rent payment software programs.