Zego

What Is Zego?

Zego is a property management software that helps property managers handle rent payments, utility billing and resident communication. The company began in 2003 under the name PayLease and has now been rebranded as Zego since 2020.

The platform covers three core products, Zego Pay, Zego Utility, and Zego Mobile Doorman. Zego Pay covers rent and dues collection through digital payments and cash payments made in person. Zego Utility handles utility billing and expense recovery for landlords and residents. Zego Mobile Doorman covers property tasks like work orders, package tracking, and lease renewals. Moreover, it supports mid-to-large-sized property portfolios for managers and associations across the country.

What Is Zego Best For?

One of the best Zego capability is its resident lifecycle management. The system carries residents from their first property search through move in and eventual lease renewal. During the property search stage, tenants use 3D virtual property tours, online appointment booking, and a built-in chatbot for question answering. This reduces the workload of rental teams from answering repeated queries.

When a tenant moves in, it automatically sends welcome emails, and digital to-do lists to build a positive impression. Moreover, the Zego software partners with Blue Moon to complete renewal offer issuance, contract processing, and electronic signing directly within the app. This eliminates the hassle of printing and scanning documents for tenants.

How Much Does Zego Cost?

Zego pricing starts at $199/month. The platform also offers following modular plans, available at custom pricing:

• Zego Pay
• Zego Utility - Resident Utility Billing
• Zego Utility – Utility Expense Management
• Zego Mobile Doorman

Aside the base price, organizations should account for the following additional costs:

• Implementation: $1,000–$5,000 for SMBs; $5,000–$15,000 for larger or complex deployments
• Data Migration: $500–$2,500, depending on portfolio size and migration requirements
• Admin And Staff Training: $500–$2,000, depending on the number of users and training requirements
• Third-Party Integrations: $1,000–$5,000+, depending on integration scope and customization requirements

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

Zego Integrations

The software connects with various third-party applications and tools, including:

• Rent Manager
• AppFolio Property Manager
• Enumerate software
• ResMan
• Yardi
• Condo Control

How Does Zego Work?

Here’s how to get started with Zego:

• Login through the Manager Portal using your assigned credentials
• Residents and homeowners log in through a separate portal to make payments and check their accounts
• You can set up integrations with existing property management systems and accounting tools if required
• Browse the platform menu to access the three core Zego modules from one place
• Collect rent and dues through Zego Pay, which supports digital payments along with CashPay and lockbox drop off for residents who still pay in person
• Manage billing and expense recovery for the portfolio through Zego Utility
• Handle maintenance requests, package alerts, and lease renewals for residents through the Zego Mobile Doorman app

Who Is Zego For?

The software suits the following roles in the residential real estate industry:

• Property managers
• Homeowner associations
• Property owners
• Build to rent communities
• Manufactured housing

Zego Use Cases

Based on our analysis of Zego’s current capabilities, we have identified scenarios where the software is well suited.

Multifamily Properties Moving Residents To Digital Payments

Property managers handling rent through checks, cash, or other manual methods can face delays in payment collection. Residents may also prefer payment options that fit their personal cash flow. Zego can support properties shifting more residents toward digital rent payments while giving managers a clearer view of incoming payments.

Property Teams Managing Utility Costs Across Multiple Communities

Multifamily operators overseeing several properties may find utility billing difficult when invoices and resident charges are handled separately. Missed charges or billing errors can affect expense recovery and create additional work for property staff. Zego Utility can help these teams review utility expenses and manage resident billing across their property portfolios.

Multifamily Operators Managing Security Deposit Refunds

Property teams with frequent resident move outs may spend significant time processing security deposit refunds. Manual checks and separate payment steps can create extra follow up for staff and residents. Zego Resident Payouts can support digital refund processing, with payment options that give residents more ways to receive their funds.

Property Groups Seeking Better Visibility Into Utility Billing

Operators managing utility expenses across a large portfolio may have difficulty spotting billing discrepancies or unusual charges. This becomes more important when staff rely on separate invoices, spreadsheets, and accounting records. Zego Utility can help property teams review utility bills and identify issues that may affect resident charges or property expenses.

Is Zego Right For You?

If you manage a mid-to-large property portfolio, Zego is worth a look. The platform fits property management companies that run multifamily, HOA, student housing, or manufactured housing portfolios. Since Zego runs in the cloud, staff and residents can log in from any device without setting up local servers.

Security backs up to that convenience. The software holds PCI Level 1 Compliance, the highest tier of card data protection, and encrypts sensitive data with 256-bit encryption. On the support side, the company has won the Stevie Award for Client Support four separate times.

Still doubtful if Zego is the right fit for your team? Contact us at (661) 384‑7070 for further assistance.