Zego

A+ for Zego

Pros

Admin and tenants find Zego easy to navigate, with multiple payment options available.

Cons

ACH transfers can be quite time-consuming, taking 3 to 5 business days to process.

Property Manager

Pros

I'm a big fan of the fixed automatic payment feature. I have my elderly tenants enrolled, and they absolutely love it.

Cons

Occasionally, when I try to block someone, I have to repeat the process multiple times before it actually blocks them.

Zego makes tenant payments fantastic

Pros

The autopay function is fantastic, and tenants can conveniently set up payments through our company software on the tenant portal.

Cons

Setting up a new account can be a bit time-consuming, especially if you decide to switch banks.

Great Resource with Room to Improve

Pros

I'm grateful for how the app streamlines the procedure of sharing and gathering RSVPs for resident events. The messaging feature also makes it exceptionally convenient to interact with residents. I'm writing this review as a member of the Zego Champions rewards program.

Cons

Residents often encounter technical issues and bugs, especially after a new update is released.

Run don't walk to Zego's suite of products.

Pros

Throughout my years of using various Zego products and features, one thing has always stood out how much they value customer input to drive product initiatives.

Cons

Using an integrated product instead of a single stack solution comes with its own set of challenges. If something goes wrong, troubleshooting can become more complicated due to the separation of products.

Easy to use and a game changer

Pros

It has transformed our rent collection process from accepting money orders to handling everything electronically.

Cons

The tenants are charged fees when they use a credit card for payments.

Zego is easy to use!

Pros

The integration with Enumerate, formerly recognized as TOPS, is flawlessly incorporated.

Cons

Delays in payment processing can cause issues.

Big fan of Zego

Pros

Zego has made our lives easier by providing residents with a platform to pay rent online. We've recently started using Cashpay, which has been awesome. We no longer accept money orders; instead, residents use Cashpay, and the funds go directly into their accounts. No more scanner issues that cause bank errors!

Cons

The only downside is when my bosses are reluctant to implement another one of their programs!

Great product with smooth integration!

Pros

Tracking payments and managing returned payments has become a unproblematic with Zego. The integration with Rent Manager means minimal effort on my part to keep track of rental accounts.

Cons

At times, it can be a bit tricky to reach customer service.

They Are Part Of Our Team

Pros

Zego is amazing as it handles all our payment processing, billing, and even submetering for all six of our apartment communities, totaling roughly 2,000 units. We used to handle utility billing in-house, thinking we were saving money. However, Zego audited our bills and found ways to save us money and bill our residents more efficiently. Now we're making more money, and I have more time to address important resident-related matters.

Cons

The reporting for the submetering system is not accurate when it comes to determining which transmitters require new batteries or replacement. I would recommend using the software that comes with your devices to manage that. In our case, we use NextCentury's portal for determining which devices need attention.