There is no doubt that forgetting your password is frustrating, but fixing the problem is straightforward when you follow the right steps.
This guide will walk you through the process of resetting your UltiPro (now known as UKG Pro) account password if you have forgotten it. However, if you’re already logged in and want to update your password, this blog covers that as well.
You will also find important details about UltiPro's password requirements to help you create a secure password that meets all necessary standards.
If you have forgotten your password and need to regain access to your UltiPro account without complications, here are the exact steps you need to follow:
- Open your preferred web browser and navigate to the ‘UltiPro Sign In’ page
- Click on the ‘Forget your password?’ option located below the login fields on the sign-in page. This will take you to the password recovery page
- Enter the email address associated with your account. Double-check to ensure you have entered it correctly to avoid delays
- Complete the captcha verification (if prompted) and then tap on the ‘Recover’ button to proceed
Pro Tip: If you have security questions set up, you will be presented with them at this stage and will not need to reset your password via email. Answer the security questions correctly to verify your identity, and you will be directed to create a new password immediately.
- If you do not have security questions set up, a notification will appear on the screen confirming that further instructions have been sent to the email address you provided
- Open your inbox and look for a message from UltiPro. If it's not there, check your spam and junk folder. Once you find it, select the ‘Reset Password’ link included in the message, which will open a confirmation page
- On this page, tap the ‘here’ hyperlink, and you will be sent a final email confirming the temporary password generation
- Use this temporary password to log in to your account. Once logged in, you’ll be prompted to create a new password
- Confirm your new password by entering it again and then click ‘Save’ to change it
If you are concerned about your account’s security or simply want to update your password, you can do that directly from your UltiPro profile settings on mobile or desktop. Here is how:
- After logging in, select the username tab located in the top right corner of the home page. This will open a drop-down menu with various options
- Tap the ‘Change Password’ option to access the password update page
- On this page, enter your current password in the first field to verify your identity. Then type your new password in the next field and re-enter it in the confirmation field to ensure accuracy
- Click on the ‘OK’ button to save your changes
When you’re setting your new password, you’ll have to ensure it meets the following UltiPro password requirements to keep your account safe and secure:
- At least 8 characters long but no more than 64 characters
- Includes at least one uppercase and one lowercase letter
- Avoids more than three identical characters in a row (e.g., aaa or 111)
- Does not include your name, login details, or academy name
These methods should give you a clear understanding of resetting your UltiPro account. It is important to remember a few key points to ensure a smooth process. For instance, password recovery questions must be set up beforehand if you plan to use that option during a reset. Also, keep your new password safe and private to protect your account from unauthorized access.
If you encounter any issues, contact the platform's customer support for assistance.