Felicia N.
Wine and Spirits, 1-10 employees
Less than a year
“Amazing customer support”
Pros
After searching for something that could handle everything our winery and vineyard need, this one turned out to be exactly what we were hoping to find. It really functions as a complete all-in-one solution. The team behind it is also highly dedicated to making sure the system performs the way it should. We ran into a few unexpected issues while shifting to this software but those moments made it clear that we were working with people who genuinely care about their customers.
Cons
There are so many features in it that even after more than six months of using it we still have not really found any downsides with the software itself. The only challenge on our end has been getting a reliable internet connection at the winery which is our own issue to solve and even with that they have been supportive in helping us work toward a stronger internet option.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Fonda H.
Food & Beverages, 11-50 employees
More than a year
“handles everything for us”
Pros
Everything from sales and credit card processing to the digital marketplace, inventory tracking and data reporting for client management and compliance is handled in one affordable, user-friendly platform.
Cons
Our database was very large so the migration and reporting were difficult in the beginning but their team stayed diligent and worked hard to get everything up and running.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Angus V.
Wine and Spirits, 1-10 employees
More than a year
“Integrated winery is a game changer”
Pros
It has completely transformed how we run the business. Having the cellar door POS, wine club, warehouse and website all connected in one system has made a huge difference for us. It's an excellent all-in-one option for small to mid-sized wineries especially if you offer customised club packs. The team is also really lovely to deal with.
Cons
Getting everything set up can be a bit tricky since it's all code-based. That said once it's implemented, it works brilliantly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria G.
Wine and Spirits, 1-10 employees
More than a year
“handy invoicing and POS”
Pros
Issuing an invoice or recording a sale through the POS system is quite convenient and they offer a lot of useful features overall. The interface is also user-friendly so getting around the system is fairly simple.
Cons
Fixing a mistake is really difficult once it has been made. On top of that, dates cannot be edited or changed when needed.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Lachlan S.
Wine and Spirits, 1-10 employees
Less than 6 months
“Batch invoicing works brilliantly”
Pros
The batch invoicing and freight modules is very simple to use and they really optimized pack run for our team. The POS is clean, simple and user-friendly but the real standout for my business at the moment has been the Batch Invoicing and Membership Database. It takes the hassle out of membership management and also lets members update their own details whenever needed.
Cons
Whenever I've noticed features that seemed missing or worth improving, the team has taken the feedback seriously and added them. At this stage, the only downside I've run into is that the invoice number shows up on the freight label/sticker instead of the pack type (such as Red, Mixed or White) and having the pack type there would help reduce mistakes when labeling packs.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Leigh R.
Wine and Spirits, 11-50 employees
More than a year
“Helpful product”
Pros
Moving away from a desktop packed with spreadsheets and data no one else could access has been a huge improvement.
Cons
There were a few growing issues while learning how to enter data in a way that fit the system but once we figured that out, it's been really good.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
mark d.
Wine and Spirits, 11-50 employees
Less than a year
“Built for winery growth”
Pros
We're able to grow the business without bringing on extra clerical staff and that's exactly the kind of system we had been needing for years. The old days of relying on patched-together programs and dealing with all the administrative inefficiency that came with them are finally over. 360 Winery is modular so wineries of any size can use as much or as little of it as they need and still save money.
Cons
Adding some minor features and customizations would be a amazing but they're really just small functions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Ross W.
Wine and Spirits, 11-50 employees
“modern tools and responsive support”
Pros
The features are amazing and keeps getting better as development continues. It uses modern technology and the support has been very good.
Cons
There haven't been any major issues for me.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8