Last Updated
Overview
Aloha Cloud provides a POS system, helping restaurants streamline front- and back-of-house operations. While some users note that the initial implementation can be complex, its intuitive interface and offline functionality ensure operational continuity. Overall, the system’s robust reporting and multi-store management capabilities make it suitable for growing restaurant businesses.
Aloha Cloud Specifications
- Sales Tracking
- Customer Management
- Inventory Management
- Timeclock
What Is Aloha Cloud?
Aloha Cloud is an all-in-one, cloud-based Point of Sale (POS) system designed for independent restaurants and emerging chains. It simplifies daily operations through handheld devices that enable tableside ordering and payment, helping to increase table turnover and service speed. The platform allows for centralized menu and pricing management from a single back office, ensuring consistency across multiple locations. Built-in marketing and loyalty tools also help businesses engage customers to encourage repeat visits.
Aloha Cloud Pricing
Aloha Cloud Integrations
The platform integrates with several third-party applications and systems, such as Shogo and PayPal software, for an optimized tech stack.
Who Is Aloha Cloud For?
Aloha Cloud is ideal for the hospitality sector, serving:
- Quick-service restaurants
- Fast-casual restaurants
- Casual dining establishments
- Fine dining restaurants
Is Aloha Cloud Right For You?
Managing menu consistency and operational data across multiple locations can be a major challenge for growing restaurant businesses. Aloha Cloud addresses this by providing a centralized back office, giving unified control over all sites. This setup also makes it easy to scale, allowing new locations to be added seamlessly. Additionally, its offline functionality ensures business continuity during internet outages, a critical feature for maintaining reliable service.
Still doubtful if Aloha Cloud software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Aloha Cloud Features
Payment And Security Management
Aloha Cloud features include next-day funding, EMV and NFC payment processing, chargeback management, robust reporting, and a secure gateway with point-to-point encryption. Remote services monitor performance, capacity, and security, helping businesses manage transactions efficiently while safeguarding customer data and streamlining operations.
Flexible Front-of-House Management
The POS system enables staff to manage orders, payments, and employee time seamlessly. It includes separate order modes, bar tabs, split checks, offline capabilities, and handheld ordering. These tools streamline front-of-house operations, improve service speed, and maintain a smooth customer experience.
Streamlined Back-Of-House Operations
The platform’s back-of-house tools include kitchen displays, multi-location management, and menu controls to improve efficiency and accuracy. Additionally, color-coded tickets, alerts, item tracking, and role-based access help staff manage orders, menus, and employees seamlessly, reducing errors and speeding up kitchen operations.
Actionable Reporting And Analytics
Aloha Cloud’s advanced reporting and mobile analytics provide real-time insights into sales, labor, and operational performance. Graphical dashboards, automated forecasts, and customizable alerts help managers track goals, understand trends, and respond to changes quickly, enabling informed decisions that optimize efficiency and profitability across all locations.
Customer Engagement And Loyalty
The software’s restaurant marketing and loyalty tools enable targeted email campaigns, automated welcome and “miss you” messages, and social sharing to engage guests. Points and punch programs track rewards, while feedback surveys and loyalty analytics help restaurants build relationships, encourage repeat visits, and increase customer retention.
Pros And Cons of Aloha Cloud
Pros
Offers user-friendly reporting with strong insights
Helps monitor business activity remotely via smartphone
Provides easy access to historical sales data
Cons
Could offer more category customization options
Pricing updates and button creation can be slow at times
Aloha Cloud Reviews
Total 211 reviews
3.4
All reviews are from verified customers
Rating Distribution
5
Stars27%
4
Stars25%
3
Stars21%
2
Stars17%
1
Stars10%
Share your experience
Cristina Alfonzo
Restaurants, 1-10 employees
Less than a year
“Made my business stress-free”
Pros
Running my business on this has given me a level of peace of mind I didn't realize I was missing. I know when we open the doors in the morning that the system isn't going to lag or crash during the rush hour. The security features are so good too. I feel assured that my customer data is protected. I don't have to lie awake worrying about liabilities or chargebacks. Dependability is everything in the hospitality industry and this platform delivers that consistently.
Cons
I'm drawing a blank here. I genuinely don't have any complaints. The system has handled our volume perfectly and we haven't experienced any downtime. I haven't run into a single piece of equipment that gave us trouble during setup or daily use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Domonkos Varga
Research, 101-500 employees
More than a year
“exceptional customer support”
Pros
Handling sales and invoice processing was so tiresome before I got this program. My process has been made so simple. The interface makes it incredibly easy to generate and send invoices on the spot. Tracking payments is so easy. I can see exactly what's paid and what's pending without digging through spreadsheets. The customer support is off the charts. Their team is so responsive and quick. Whatever it is they'll handle it.
Cons
Literally nothing. I've used this program for a while and I didn't come across a glaring issue.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Michael Bryant
Food & Beverages, 11-50 employees
More than a year
“bad customer service and even worse management”
Pros
Nothing good to say. I suppose they taught us a valuable lesson about reading contracts.
Cons
The biggest problem has been customer service and the way management handles things. Or rather doesn't handle them at all. We've been waiting more than a year to get help and now that we've asked to cancel the contract they're keeping us locked into it.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
1
Functionality
2
Frequently Asked Questions
What language does Aloha Cloud support?
The software supports English only.
What level of support does Aloha Cloud offer?
The platform provides support via a contact form, email, phone, and FAQs.
Does Aloha Cloud offer an API?
Yes, Aloha Cloud offers an API.
Does Aloha Cloud have a mobile app?
Yes, Aloha Cloud offers a mobile app.
What types of Aloha Cloud price plans are available?
The software offers a tailored monthly subscription plan. Contact us to request a personalized Aloha Cloud cost quote based on your institution's requirements.
What other apps does Aloha Cloud integrate with?
The platform integrates with multiple third-party systems, including Shogo and PayPal, to streamline users’ technology stack.
Who are the typical users of Aloha Cloud?
Aloha Cloud is designed for the hospitality sector, supporting a range of establishments from quick-service and fast-casual restaurants to casual and fine dining restaurants.