
Authorize.net Reviews
Total 13 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars69%
4
Stars31%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Latisha
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“Clients love how simple it is
Pros
One thing I like the most is how easy it was to set up and start using.
Cons
I am quite new to using it so I do not know much when it comes to cons but so far it has been okay.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laurie
Medical Devices, 1-10 employees
More than a year
“works well
Pros
We chose Authorize.net because it integrates well with our tracking and invoicing software Frontline.
Cons
When we switched away from it, it did not have the option to integrate a payment link with the invoice in Frontline. Also it took longer to receive our payments from it compared to our new provider.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
6
Idaliz
Non-Profit Organization Management, 1-10 employees
More than a year
“Very user-friendly
Pros
It is very easy to use and flexible with our CRM and online banking system. Everything is connected well without any issues.
Cons
We have a main portal but admin access is limited. If you lose access to the main profile remember it can make things difficult.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adeel
Health, Wellness and Fitness, 11-50 employees
Less than a year
“Never let us down
Pros
The integration was smooth and easy and they provided us all the documentation for direct web integration.
Cons
authorize.net developer documentation around the API was not very detailed so I had to refer to other online sources.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carleton
Retail, 1-10 employees
Less than a year
“Consistently performs well
Pros
It is basically a 100% trust symbol and I know it will work every time while keeping my transactions safe.
Cons
What I do not like is that when I need a secret key, a security token and a few other things it just feels excessive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashfak
Accounting, 500+ employees
Less than a year
“I love it
Pros
I love its powerful security features, user-friendly interface and plenty of integration options. Also it supports various payment methods and recurring billing which is why it is so popular with businesses of all sizes.
Cons
The pricing structure is something I do not like as it is a little high compared to some competitors especially for small businesses.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Joseph
Computer and Network Security, 1-10 employees
Less than a year
“Affordable solution
Pros
They have the lowest processing rates I could find and they integrate with almost all web publishing platforms. Their WooCommerce integration is also seamless.
Cons
There is nothing that I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vanessa
Health, Wellness and Fitness, 11-50 employees
Less than a year
“Highly recommend this tool
Pros
I get instant payment information which is great. Also payments are either accepted or declined without requiring me to spend time processing each one.
Cons
The login process is awful. I have to make sure my email is ready to receive a code every time I sign in. I get why they do it but it can be a hassle.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Adam
Leisure, Travel and Tourism, 51-100 employees
More than a year
“Simple and effective
Pros
Authorize.net is easy to use and understand.
Cons
We have had issues with chargebacks using it.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Fernando
Media Production, 1-10 employees
Less than a year
“Great option for companies of all sizes
Pros
It is an excellent platform for processing credit card and ACH payments online.
Cons
It has not changed much since it was first launched so I feel like it could really benefit from some new features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Shannon
Wholesale, 11-50 employees
More than a year
“Fits business-to-business needs well
Pros
Not only is it secure for both me and my customers but it is also easy to set up and use with low fees. And they have got over 25 years of experience in the payment gateway services industry.
Cons
Some features do not work properly due to the high level of security, even when they are set up correctly.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
8
Functionality
8
Eddy
Automotive, 500+ employees
More than a year
“Works, but nothing special
Pros
One thing I like is that it has an option to process payments via card.
Cons
We have to enter everything manually as there is no option for the customer to input it themselves via phone, which increases the risk for the customer.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Lori
Non-Profit Organization Management, 1-10 employees
More than a year
“Really impressed with it
Pros
It is really easy to navigate and check out all the payments made. Also I find it quite usedul for easy to refund or cancel a payment.
Cons
I have not found anything I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10