Booker POS Reviews

Pros

The app is fairly easy to use and lets me quickly check things from my phone.

Cons

I have noticed occasional glitches and some tasks do not work reliably through the app. And when these issues come up they are not fixed quickly.

Pros

It makes it really easy to access everything on my phone and it is quite user friendly too.

Cons

Booker has worked really well in the spa setting. So at this point I am not sure what could be improved.

Pros

I love how easy it is to run reports, onboard employees, set up security levels and schedule appointments with it.

Cons

After switching to Booker v2, it became completely unusable. It kept freezing, I could not check out clients without it crashing and past transactions were hard to access. I would say version 2 was a total disaster and we were told we could not go back to version 1. The result of it is that we ended up losing all that data and ease of use.

Pros

The online booking and e-commerce options are awesome. Also I find it really easy to navigate and their customer support is very responsive.

Cons

The price is way to high and it lacks built in clinic insurance or client record management. Plus it does not integrate with Moneris unless I pay extra for a third-party gateway.

Pros

It has a lot of different yet useful features including marketing tools and detailed reports. It is very thorough and I like working with it.

Cons

Not affordable at all as the prices are very high around $350 per month. Plus the 3.5% fee and a few extra cents in flat fees on top. So if you are running a small business, I would not recommend it to you.

Pros

With Booker it is simple to choose my service and book the right person.

Cons

It signs me out if I am inactive for a while which is a bit annoying.

Pros

The whole process is so streamlined and easy to use when scheduling which I really like.

Cons

At times it gets glitchy which is frustrating mainly when I have to start all over again.

Pros

They send email notifications for every new appointment which makes it easy to for us to stay on top of client bookings.

Cons

The practitioner scheduling could definitely use some improvement, especially when it comes to customization. Also we could not set up a bi-weekly schedule for practitioners so we had to input it manually every week which takes a lot of time.

Pros

It works best for us as now our appointments for clients are now much more organized.

Cons

At times it becomes a bit confusing for our customers to use.

Pros

Booker software is way more capable than what we used before. It integrates client management, scheduling and POS, all in one.

Cons

Dealing with its reps is like a nightmare. They do not seem genuine and often give us the runaround. Also there is a lot of turnover in the company. And they are really pushy with their additional services like Reach and Classpass but neither are worth it.

Pros

Thanks to Booker as now I can easily see client data, calendar views, appointment reminders and everything is stored in the cloud.

Cons

I have had trouble accessing my client data. And the wording during setup made the software more of a problem than a solution. Also it kept blocking our clients from booking the available appointments I wanted to fill. I even find tracking membership usage really difficult.

Pros

I get text confirmations and reminders plus the online booking feature is so easy to use too.

Cons

The customer appointment history is glitchy and sometimes does not display the history or notes when I need it the most.

Pros

They have an awesome system for booking a couple of massages. But that's about it!

Cons

There are a lot of issues like being locked into a contract. Even when the system was not working for us, we could not downgrade. In short they really make it hard to cancel or downgrade.

Pros

At first everything felt like it was coming together with modules like campaigns, contacts, SMS, scheduling and automation. But once I got deeper into it, it became a bit of a mess.

Cons

So many problems such as the features crash, the modules being outdated and it lacks basic features, all while advertising itself as a marketing automation tool. I also find the customer support pretty unhelpful.

Pros

I really liked how easy the appointment booking system is to use and it works perfectly without any issues.

Cons

Using it for over 7 years. It is quite flawed and has a lot of bugs that I have no idea when will get fixed.

Pros

Booker seemed to offer a lot of great features especially for marketing. However nothing worked the best for us.

Cons

It has so much downtime that it has affected my small business's revenue as I could not book clients. Also it made the client experience worse when booking online. Because of all this I am switching to a new platform but the worst thing is that it won't let me cancel my subscription. It is honestly outdated and has annoying subscription practices.

Pros

It is an all in one solution that manages quite a lot for us from employee schedules to bookings online and in person, services, retail and even point of sale transactions.

Cons

Booker is full of confusing bugs that never get fixed for example it auto filling the last viewed client when finding the next available appointment or not letting you add products to $0 services booked online. Plus the servers go down often, the mobile app is poor, the payment processor integration is a mess and it is way too difficult to learn. Also it lacks some basic functionalities like marking doctor services as non-tippable, adding notes to client tickets or changing service subcategory names. Even though customer service is responsive but cannot offer any real help. I use this software for 8 hours a day, 6 days a week and I absolutely hate it.

Pros

The software tracks which rooms are available for services and the items needed for each service. They even have a new AI receptionist feature for online bookings which is why I switched. But honestly, none of the features work well and the credit card processing is always down. I regret making the switch especially since they misrepresented how the software worked to get me to sign up.

Cons

The sales team is great but once you sign the contract, customer service become non existant. They do not seem to care about the software issues even if they are obvious. Such as credit card processing which is very important for any business does not work properly and it has not been fixed for years. It feels like they do not seem to care to do anything about it.

Pros

All the features make sense and I have noticed that as Booker updates and improves, it just keeps getting better.

Cons

Yes the updates do help but they are constant. Some updates don't feel even feel necessary. I used to like it when the options just popped up but now I have to do an extra step to add them.