Boulevard Software Reviews

Pros

I find it great that the Boulevard software is easy to use and fulfills all my beauty business needs in one place.

Cons

It would be fantastic to have the option to further customize the platform according to the specific needs and aesthetics of my business.

Pros

Boulevard software has made a significant improvement in our customer relations. The built-in appointment management tools, automatic reminders, and personalized interface have increased client engagement and satisfaction. Being able to personalize our communications has been advantageous as we can create messages that align with our brand personality and cater to the specific needs of our customers.

Cons

Boulevard software is comprehensive and sophisticated, so it can be overwhelming at first to become familiar with all its functions and features. Even though the support team offers excellent assistance and training, it still takes some time to get used to all the available options.

Pros

Boulevard has an excellent onboarding team and customer service. Learning the program was not at all difficult because of its intuitive nature and the support page proved to be very helpful.

Cons

The app for owners is missing some essential features.

Pros

The client experience has been amazing. It was the best. Online booking is not a hassle and the ability to customize each client's booking requirements is a lifesaver. I can excellently optimize my schedule by reducing appointments to 5-minute increments without the hassle of manually squeezing them in and having a messy calendar.

Cons

The marketing feature is still quite basic. I wish there were more features similar to Flodesk and Zapier without the need for additional software charges on top of an already relatively expensive scheduling software. Integrations with Canva would be fantastic.

Pros

Boulevard is easy to use and reliablea which even makes the booking process simple. My clients always comment on how easy and user-friendly it is. The customer support is exceptional as well!

Cons

I love everything about Boulevard. I don't have any complaints.

Pros

With Boulevard it is easy to book appointments, use the POS system, access many useful reports and receive great customer support.

Cons

The downside to customer support is that they only offer texting as an option.

Pros

Online booking helps both clients and the business manage appointments effectively.

Cons

I am completely happy and very satisfied with all the features.

Pros

I love using Boulevard at Face Foundrie. As someone who works at the front desk, I use Boulevard constantly. It was easy to learn, and I can easily remember how to use the system. The clients also seem to enjoy it.

Cons

Clients have mentioned to me that sometimes Boulevard doesn't show them our availability correctly and falsely indicates that we are fully booked when we aren't.

Pros

The ability to cancel, reschedule and confirm appointments is easy. I also like the personalized client information and timing features.

Cons

The app doesn't allow me to simply move people on the calendar when it's open.

Pros

The ease of customization, especially since we use the software for both retail and services is something I love about Boulevard. Additionally, the fact that the price remains steady regardless of the number of users is helpful for growing businesses. My favorite aspect is the customer service. We rarely encounter issues since we started using Boulevard, but on the rare occasions we did, their response time was within minutes of reaching out.

Cons

In my opinion, the professional app requires a lot of improvement. The inability to take payments in the mobile app creates issues when we need to make purchases or enter appointments while away from a computer. Scheduling appointments can also be a tedious task. If there was a way to utilize the app to view and select the best or all available appointment times, it would greatly improve the user experience.

Pros

With Boulevard software it is now easy for us to book appointments online. Our clients also like it and make sure to let us know.

Cons

We would love to have the ability to automate the messaging or email service to send thank-you emails for visiting or requesting reviews.

Pros

The two-way messaging feature and professional appearance of BLVD make it stand out from other systems.

Cons

The reports provided by Boulevard need significant improvement. The variety of reports falls short of expectations. Boulevard should examine other systems that excel in this area, as it may be a reason why some people hesitate to become Boulevard users. Reports are crucial for owners and managers who rely on analytics to establish benchmarks for team members.

Pros

I absolutely love how easy it is for our team to use. It's like the Apple of salon software.

Cons

I don't like that clients don't have a way to log in to their accounts and view their scheduled appointments. They constantly message us asking about their appointments or requesting manual cancellations and rescheduling.

Pros

The level of customization is fantastic. Running a medical spa and a facial bar means we have specific times and treatments, and it is very easy to create and edit everything! I also love having a place to submit requests for changes and new ideas.

Cons

The only thing I would like to change is the ability to assign appointment service modifiers to employees. It's a specific and unusual request, and it doesn't really affect our day-to-day operations, so I don't mind it too much.

Pros

Boulevard has a sleek, modern, and user-friendly interface.

Cons

I wish there was a feature to approve or deny appointments.

Pros

Switching over from another product was a simple task and learning the new system was also easy.

Cons

It is annoying that I can't see which services are scheduled in the new appointment alert.

Pros

The layout and user-friendly side menu make it simple to view my own bookings or get an overview of the day, week, or month at the spa. The recent addition of access to documents and forms, along with the ability to update SOAP notes on the app is quite helpful and saves me a lot of time.

Cons

I can't find any shortcomings with this app! I love that I can text the spa using the designated number to communicate with the front desk, access all the necessary paperwork conveniently through the app, and receive text alerts with new booking information. It's the best scheduling app I've used so far.

Pros

It's easy to use and I like the flexibility in updating settings.

Cons

Currently, there's nothing that stands out as an issue, but if anything comes up, I'll make sure to notify.

Pros

Boulevard software is more up-to-date and easier to learn as compared to the previous software we were using. I am glad we made the switch.

Cons

I wish I could view the client intake form from my cell phone.

Pros

I love how easy it is to use especially when it comes to training new users.

Cons

Some of the reports are not as easy to navigate.