Boulevard Software Reviews
41 Review(s)
softwareOverall Rating
4.7
41 Review(s)
Rating Distribution
5
(33)
4
(6)
3
(1)
2
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Overall Rating
4.7
41 Review(s)
Rating Distribution
5
(33)
4
(6)
3
(1)
2
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Boulevard has been a game changer for my medical spa practice!
Boulevard has been a game changer for my medical spa practice!
Pros
I find the platform easy to use with minimal issues. It receives frequent updates. However, understanding the system's capabilities, training staff and expanding the program to accommodate spa growth require a significant number of resources.
Cons
Sometimes, I find it confusing when adding more services and products. I have to figure out which page to initially build them on which results in a lot of clicking back and forth.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Briana
Medical Practice, 1-10 employees
Less than a year
June 2024
Boulevard review
Boulevard review
Pros
The appointment times are nicely displayed.
Cons
It is frustrating that it resets every time I have to switch between stores.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Larissa
Cosmetics, 101-500 employees
Less than a year
June 2024
Great with one flaw
Great with one flaw
Pros
There are numerous options and ways to use the system. I like receiving notifications for appointment cancellations or schedules. Also the ability to choose notification preferences is a great feature.
Cons
When someone moves their appointment, it doesn't notify me who made the change. As a result, I end up with random openings in my schedule and I have no idea who was originally booked there. It would be helpful to have a button I can click to see who canceled or rescheduled.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Luda
Cosmetics, 11-50 employees
Less than 6 months
June 2024
This is a very user friendly site. I believe the clientele find it easy to use as well.
This is a very user friendly site. I believe the clientele find it easy to use as well.
Pros
Booking people and adding enhancements is relatively easy.
Cons
One thing that bothers me a little is that I can't see gift cards for products on our end.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Aakilah
Consumer Services, 11-50 employees
Less than 6 months
June 2024
BLVD is the BEST
BLVD is the BEST
Pros
Boulevard is highly efficient as it provides all the necessary features for our daily operations at the med spa. Clients can self-book, cancel, reschedule and call through the secure site. The inclusion of Boulevard's own mobile pay device is particularly useful for collecting payments when clients don't have their physical credit cards on hand.
Cons
There are very few cons that I believe are in Boulevard software. The platform truly offers every feature a business owner could think of, and it rarely experiences downtime.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Destiny
Cosmetics, 101-500 employees
Less than a year
June 2024
Owner Review of Boulevard
Owner Review of Boulevard
Pros
Boulevard's scheduling function is simple and user-friendly. The point-of-sale system is intuitive as it makes checkout quick and easy. It offers stylists easy to understand reports on their performance while providing management with in-depth reports that avoid unnecessary data. The reports are clear and easy to comprehend.
Cons
Most of my issues with Boulevard starts from missing functions, but I understand that the development team is constantly working on improving the platform. My biggest complaint is that the professional app doesn't allow management to view all reports and the desktop site isn't mobile-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ian
Cosmetics, 1-10 employees
Less than 6 months
June 2024
Best app for estheticians
Best app for estheticians
Pros
The interface is user-friendly and updates are quick.
Cons
Happy so far. Nothing bad to mention.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Viktoriia
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
June 2024
Owner review
Owner review
Pros
Scheduling is easy, and the software platform sends text messages and reminders. The helpdesk is also available.
Cons
Boulevard cost per text and email is a concern. Also during the initial setup, I didn't receive all the information I needed. I also noticed some charges and dysfunction.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Jennifer
Consumer Services, 11-50 employees
Less than a year
June 2024
User friendly service
User friendly service
Pros
I really admire the speed and accuracy of Boulevard. I use it every day for booking appointments, processing sales and more. It is very much easy to use and their customer service is responsive and helpful for resolving any questions. Boulevard can be customized to suit our business needs. It helps me keep track of appointments, and clients also find it user-friendly since Boulevard sends confirmation emails and texts. Overall, Boulevard has been an invaluable resource for our business.
Cons
There is not anything major that I do not like about Boulevard, but if I had to mention one it would be that the Boulevard app interface doesn't offer all the same options as the website.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kinsey
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 2024
Boulevard review
Boulevard review
Pros
It is remarkably easy to use and highly functional. It is also the easiest to train with!
Cons
There are no major cons but sometimes there are lag times that affect the schedule.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nadine
Cosmetics, 51-100 employees
Less than a year
May 2024
easy to check on my phone
easy to check on my phone
Pros
I love the app because I can easily check my bookings from my cell phone.
Cons
There are too many notifications but in the end it is manageable because we have control over them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nidia
Consumer Services, 51-100 employees
Less than a year
May 2024
Boulevard!
Boulevard!
Pros
Navigating the system is not a problem. Also I like how we can provide detailed charts for clients.
Cons
Sometimes, the system can be slow and there are frequent updates that we have to catch up on.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ellie
Retail, 11-50 employees
Less than a year
May 2024
Great for spas
Great for spas
Pros
I find it simple and quick to book clients for future weeks with the convenient rebook option at checkout. The visibility of calendars and the check-in process are also great.
Cons
I wish the texts could remain open while I am looking for dates or other things within Boulevard instead of having to go back and retype a reply.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Jackie
Cosmetics, 11-50 employees
Less than a year
May 2024
Great For Spas
Great For Spas
Pros
This is a fantastic system that is easy to use. Working at a spa, I use it every day, and the real-time connection is excellent.
Cons
The frequent refreshes while I am in the middle of using the platform can be disruptive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Destiny
Cosmetics, 11-50 employees
Less than 6 months
May 2024
Boulevard Success
Boulevard Success
Pros
The simplicity of Boulevard is what I like the most. Everything is self-explanatory, and I never have to search too hard to find answers.
Cons
Certain tasks specific to our spa can be a bit tedious, but that has more to do with our company than Boulevard itself.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Kelly
Health, Wellness and Fitness, 11-50 employees
More than a year
May 2024
Boulevard Scheduling Feauture
Boulevard Scheduling Feauture
Pros
The automated notifications save us a lot of time, and I really love the feature to customize the reports.
Cons
The synchronization of employee commission tiers is not working properly.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
7
Mira
Consumer Services, 51-100 employees
More than a year
May 2024
Customer Service is Inexistent. Bait and Switch Operation. Once they got you they are GONE!
Customer Service is Inexistent. Bait and Switch Operation. Once they got you they are GONE!
Pros
Managing the staff's scheduling is not an issues anymore with Boulevard software easy operation and management.
Cons
Customer service is non-existent, unless you enjoy talking to a bot. They don't provide any phone numbers, so if you need assistance, you have to schedule a zoom call. They also don't respond to emails.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Ryan
Medical Practice, 1-10 employees
Less than 6 months
February 2024
Not for you if you need to integrate with Quickbooks, or like to see detailed appointment metric reports
Not for you if you need to integrate with Quickbooks, or like to see detailed appointment metric reports
Pros
Online booking and the clean calendar and client history, including appointments, payments, and services, are excellent features.
Cons
The integration with Quickbooks is poor, time-consuming and too confusing. The other worst part is that you have to handle everything on your own. The appointment metric reports are below par. If you offer in-house financing, you can't input payment plans into BLVD. Instead, you have to manually process payments each day, which takes up a lot of time. The onboarding team may tell you that you can manage this through memberships, but that's not accurate because BLVD considers any membership payment as a new sale, which messes up your accounting.
Ease of use
8
Value for money
4
Customer Support
7
Functionality
4
Harry
Retail, 1-10 employees
Less than 6 months
November 2023
My transformative experience.
My transformative experience.
Pros
It's fantastic that I can excellently manage everything from scheduling appointments to the point of sale without any complications.
Cons
There have been instances where it has been slow or unresponsive in solving my problems, but there is always room for improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
luz mary
Marketing and Advertising, 1-10 employees
August 2023
Easy Switch but missing a few details for the high price tag
Easy Switch but missing a few details for the high price tag
Pros
The transition from Zenoti was smooth. The team was very helpful, and everything transferred over seamlessly, except for one package. However, our representative manually switched it for us.
Cons
The deposit feature is all or nothing. Even clients who have account credit or vouchers (packages) are still required to pay a deposit, which can be annoying for them and challenging to figure out how to refund. It seems like there are a lot of credit card fees for money that I can't keep.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Jess
Cosmetics, 1-10 employees
Less than 6 months
August 2023
The must-have tool to take my beauty business to the next level.
The must-have tool to take my beauty business to the next level.
Pros
I find it great that the Boulevard software is easy to use and fulfills all my beauty business needs in one place.
Cons
It would be fantastic to have the option to further customize the platform according to the specific needs and aesthetics of my business.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Juan
Computer Software, 1-10 employees
July 2023
Fascinated by Experience and Elegance
Fascinated by Experience and Elegance
Pros
Boulevard software has made a significant improvement in our customer relations. The built-in appointment management tools, automatic reminders, and personalized interface have increased client engagement and satisfaction. Being able to personalize our communications has been advantageous as we can create messages that align with our brand personality and cater to the specific needs of our customers.
Cons
Boulevard software is comprehensive and sophisticated, so it can be overwhelming at first to become familiar with all its functions and features. Even though the support team offers excellent assistance and training, it still takes some time to get used to all the available options.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Argenis
Computer & Network Security, 1-10 employees
July 2023
So happy we switched to Boulevard
So happy we switched to Boulevard
Pros
Boulevard has an excellent onboarding team and customer service. Learning the program was not at all difficult because of its intuitive nature and the support page proved to be very helpful.
Cons
The app for owners is missing some essential features.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Anna
Consumer Services, 11-50 employees
Less than 6 months
July 2023
Growing affection for this softare
Growing affection for this softare
Pros
The client experience has been amazing. It was the best. Online booking is not a hassle and the ability to customize each client's booking requirements is a lifesaver. I can excellently optimize my schedule by reducing appointments to 5-minute increments without the hassle of manually squeezing them in and having a messy calendar.
Cons
The marketing feature is still quite basic. I wish there were more features similar to Flodesk and Zapier without the need for additional software charges on top of an already relatively expensive scheduling software. Integrations with Canva would be fantastic.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Chrystina
Events Services, 1-10 employees
Less than 6 months
July 2023
The Best!
The Best!
Pros
Boulevard is easy to use and reliablea which even makes the booking process simple. My clients always comment on how easy and user-friendly it is. The customer support is exceptional as well!
Cons
I love everything about Boulevard. I don't have any complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lauren
Cosmetics, 1-10 employees
More than a year
July 2023
Boulevard
Boulevard
Pros
With Boulevard it is easy to book appointments, use the POS system, access many useful reports and receive great customer support.
Cons
The downside to customer support is that they only offer texting as an option.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary
Consumer Services, 11-50 employees
Less than a year
July 2023
The Best platform
The Best platform
Pros
Online booking helps both clients and the business manage appointments effectively.
Cons
I am completely happy and very satisfied with all the features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeslynn
Health, Wellness and Fitness, 1-10 employees
Less than a year
July 2023
Boulevard review
Boulevard review
Pros
I love using Boulevard at Face Foundrie. As someone who works at the front desk, I use Boulevard constantly. It was easy to learn, and I can easily remember how to use the system. The clients also seem to enjoy it.
Cons
Clients have mentioned to me that sometimes Boulevard doesn't show them our availability correctly and falsely indicates that we are fully booked when we aren't.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mia
Consumer Services, 1-10 employees
Less than 6 months
July 2023
Blvd review
Blvd review
Pros
The ability to cancel, reschedule and confirm appointments is easy. I also like the personalized client information and timing features.
Cons
The app doesn't allow me to simply move people on the calendar when it's open.
Ease of use
7
Value for money
9
Customer Support
10
Functionality
7
Samantha
Design, 1-10 employees
Less than a year
July 2023
Always Improving!
Always Improving!
Pros
The ease of customization, especially since we use the software for both retail and services is something I love about Boulevard. Additionally, the fact that the price remains steady regardless of the number of users is helpful for growing businesses. My favorite aspect is the customer service. We rarely encounter issues since we started using Boulevard, but on the rare occasions we did, their response time was within minutes of reaching out.
Cons
In my opinion, the professional app requires a lot of improvement. The inability to take payments in the mobile app creates issues when we need to make purchases or enter appointments while away from a computer. Scheduling appointments can also be a tedious task. If there was a way to utilize the app to view and select the best or all available appointment times, it would greatly improve the user experience.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Twyla
Health, Wellness and Fitness, 1-10 employees
Less than a year
July 2023
Boulevard is the best for Luxury salons
Boulevard is the best for Luxury salons
Pros
With Boulevard software it is now easy for us to book appointments online. Our clients also like it and make sure to let us know.
Cons
We would love to have the ability to automate the messaging or email service to send thank-you emails for visiting or requesting reviews.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Parizad
Luxury Goods & Jewelry, 1-10 employees
Less than a year
July 2023
Keep all of your clients details together and orderly.
Keep all of your clients details together and orderly.
Pros
The two-way messaging feature and professional appearance of BLVD make it stand out from other systems.
Cons
The reports provided by Boulevard need significant improvement. The variety of reports falls short of expectations. Boulevard should examine other systems that excel in this area, as it may be a reason why some people hesitate to become Boulevard users. Reports are crucial for owners and managers who rely on analytics to establish benchmarks for team members.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
John
Hospitality, 1-10 employees
Less than a year
July 2023
amazing software
amazing software
Pros
I absolutely love how easy it is for our team to use. It's like the Apple of salon software.
Cons
I don't like that clients don't have a way to log in to their accounts and view their scheduled appointments. They constantly message us asking about their appointments or requesting manual cancellations and rescheduling.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sasha
Cosmetics, 1-10 employees
Less than a year
July 2023
Shelby from FBE & Facebar
Shelby from FBE & Facebar
Pros
The level of customization is fantastic. Running a medical spa and a facial bar means we have specific times and treatments, and it is very easy to create and edit everything! I also love having a place to submit requests for changes and new ideas.
Cons
The only thing I would like to change is the ability to assign appointment service modifiers to employees. It's a specific and unusual request, and it doesn't really affect our day-to-day operations, so I don't mind it too much.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shelby
Cosmetics, 11-50 employees
Less than a year
July 2023
Best software for your salon
Best software for your salon
Pros
Boulevard has a sleek, modern, and user-friendly interface.
Cons
I wish there was a feature to approve or deny appointments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rose
Consumer Services, 1-10 employees
Less than a year
July 2023
Hair Salon User
Hair Salon User
Pros
Switching over from another product was a simple task and learning the new system was also easy.
Cons
It is annoying that I can't see which services are scheduled in the new appointment alert.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Cosmetics, 11-50 employees
Less than a year
July 2023
Amazing app for spa services
Amazing app for spa services
Pros
The layout and user-friendly side menu make it simple to view my own bookings or get an overview of the day, week, or month at the spa. The recent addition of access to documents and forms, along with the ability to update SOAP notes on the app is quite helpful and saves me a lot of time.
Cons
I can't find any shortcomings with this app! I love that I can text the spa using the designated number to communicate with the front desk, access all the necessary paperwork conveniently through the app, and receive text alerts with new booking information. It's the best scheduling app I've used so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Grace
Alternative Medicine, 11-50 employees
Less than 6 months
July 2023
Boulevard is perfect
Boulevard is perfect
Pros
It's easy to use and I like the flexibility in updating settings.
Cons
Currently, there's nothing that stands out as an issue, but if anything comes up, I'll make sure to notify.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Federico
Health, Wellness and Fitness, 11-50 employees
Less than a year
July 2023
My Boulevard Experience
My Boulevard Experience
Pros
Boulevard software is more up-to-date and easier to learn as compared to the previous software we were using. I am glad we made the switch.
Cons
I wish I could view the client intake form from my cell phone.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sinia
Health, Wellness and Fitness, 1-10 employees
Less than a year
July 2023
1 year of use and love the program!
1 year of use and love the program!
Pros
I love how easy it is to use especially when it comes to training new users.
Cons
Some of the reports are not as easy to navigate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Don
Alternative Medicine, 1-10 employees
Less than a year
July 2023
Customer service representative
Customer service representative
Pros
Whenever I encounter an issue with Boulevard or there is a problem while charging a client, your staff always promptly attends to my needs.
Cons
There is really nothing that I dislike about Boulevard.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Luciana
Health, Wellness and Fitness, 11-50 employees
Less than a year
July 2023
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Sort by:
Boulevard has been a game changer for my medical spa practice!
Boulevard has been a game changer for my medical spa practice!
Pros
I find the platform easy to use with minimal issues. It receives frequent updates. However, understanding the system's capabilities, training staff and expanding the program to accommodate spa growth require a significant number of resources.
Cons
Sometimes, I find it confusing when adding more services and products. I have to figure out which page to initially build them on which results in a lot of clicking back and forth.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Briana
Medical Practice, 1-10 employees
Less than a year
June 2024
Boulevard review
Boulevard review
Pros
The appointment times are nicely displayed.
Cons
It is frustrating that it resets every time I have to switch between stores.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Larissa
Cosmetics, 101-500 employees
Less than a year
June 2024
Great with one flaw
Great with one flaw
Pros
There are numerous options and ways to use the system. I like receiving notifications for appointment cancellations or schedules. Also the ability to choose notification preferences is a great feature.
Cons
When someone moves their appointment, it doesn't notify me who made the change. As a result, I end up with random openings in my schedule and I have no idea who was originally booked there. It would be helpful to have a button I can click to see who canceled or rescheduled.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Luda
Cosmetics, 11-50 employees
Less than 6 months
June 2024
This is a very user friendly site. I believe the clientele find it easy to use as well.
This is a very user friendly site. I believe the clientele find it easy to use as well.
Pros
Booking people and adding enhancements is relatively easy.
Cons
One thing that bothers me a little is that I can't see gift cards for products on our end.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Aakilah
Consumer Services, 11-50 employees
Less than 6 months
June 2024
BLVD is the BEST
BLVD is the BEST
Pros
Boulevard is highly efficient as it provides all the necessary features for our daily operations at the med spa. Clients can self-book, cancel, reschedule and call through the secure site. The inclusion of Boulevard's own mobile pay device is particularly useful for collecting payments when clients don't have their physical credit cards on hand.
Cons
There are very few cons that I believe are in Boulevard software. The platform truly offers every feature a business owner could think of, and it rarely experiences downtime.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Destiny
Cosmetics, 101-500 employees
Less than a year
June 2024
Owner Review of Boulevard
Owner Review of Boulevard
Pros
Boulevard's scheduling function is simple and user-friendly. The point-of-sale system is intuitive as it makes checkout quick and easy. It offers stylists easy to understand reports on their performance while providing management with in-depth reports that avoid unnecessary data. The reports are clear and easy to comprehend.
Cons
Most of my issues with Boulevard starts from missing functions, but I understand that the development team is constantly working on improving the platform. My biggest complaint is that the professional app doesn't allow management to view all reports and the desktop site isn't mobile-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ian
Cosmetics, 1-10 employees
Less than 6 months
June 2024
Best app for estheticians
Best app for estheticians
Pros
The interface is user-friendly and updates are quick.
Cons
Happy so far. Nothing bad to mention.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Viktoriia
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
June 2024
Owner review
Owner review
Pros
Scheduling is easy, and the software platform sends text messages and reminders. The helpdesk is also available.
Cons
Boulevard cost per text and email is a concern. Also during the initial setup, I didn't receive all the information I needed. I also noticed some charges and dysfunction.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Jennifer
Consumer Services, 11-50 employees
Less than a year
June 2024
User friendly service
User friendly service
Pros
I really admire the speed and accuracy of Boulevard. I use it every day for booking appointments, processing sales and more. It is very much easy to use and their customer service is responsive and helpful for resolving any questions. Boulevard can be customized to suit our business needs. It helps me keep track of appointments, and clients also find it user-friendly since Boulevard sends confirmation emails and texts. Overall, Boulevard has been an invaluable resource for our business.
Cons
There is not anything major that I do not like about Boulevard, but if I had to mention one it would be that the Boulevard app interface doesn't offer all the same options as the website.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kinsey
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 2024
Boulevard review
Boulevard review
Pros
It is remarkably easy to use and highly functional. It is also the easiest to train with!
Cons
There are no major cons but sometimes there are lag times that affect the schedule.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nadine
Cosmetics, 51-100 employees
Less than a year
May 2024
easy to check on my phone
easy to check on my phone
Pros
I love the app because I can easily check my bookings from my cell phone.
Cons
There are too many notifications but in the end it is manageable because we have control over them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nidia
Consumer Services, 51-100 employees
Less than a year
May 2024
Boulevard!
Boulevard!
Pros
Navigating the system is not a problem. Also I like how we can provide detailed charts for clients.
Cons
Sometimes, the system can be slow and there are frequent updates that we have to catch up on.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ellie
Retail, 11-50 employees
Less than a year
May 2024
Great for spas
Great for spas
Pros
I find it simple and quick to book clients for future weeks with the convenient rebook option at checkout. The visibility of calendars and the check-in process are also great.
Cons
I wish the texts could remain open while I am looking for dates or other things within Boulevard instead of having to go back and retype a reply.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Jackie
Cosmetics, 11-50 employees
Less than a year
May 2024
Great For Spas
Great For Spas
Pros
This is a fantastic system that is easy to use. Working at a spa, I use it every day, and the real-time connection is excellent.
Cons
The frequent refreshes while I am in the middle of using the platform can be disruptive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Destiny
Cosmetics, 11-50 employees
Less than 6 months
May 2024
Boulevard Success
Boulevard Success
Pros
The simplicity of Boulevard is what I like the most. Everything is self-explanatory, and I never have to search too hard to find answers.
Cons
Certain tasks specific to our spa can be a bit tedious, but that has more to do with our company than Boulevard itself.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Kelly
Health, Wellness and Fitness, 11-50 employees
More than a year
May 2024
Boulevard Scheduling Feauture
Boulevard Scheduling Feauture
Pros
The automated notifications save us a lot of time, and I really love the feature to customize the reports.
Cons
The synchronization of employee commission tiers is not working properly.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
7
Mira
Consumer Services, 51-100 employees
More than a year
May 2024
Customer Service is Inexistent. Bait and Switch Operation. Once they got you they are GONE!
Customer Service is Inexistent. Bait and Switch Operation. Once they got you they are GONE!
Pros
Managing the staff's scheduling is not an issues anymore with Boulevard software easy operation and management.
Cons
Customer service is non-existent, unless you enjoy talking to a bot. They don't provide any phone numbers, so if you need assistance, you have to schedule a zoom call. They also don't respond to emails.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Ryan
Medical Practice, 1-10 employees
Less than 6 months
February 2024
Not for you if you need to integrate with Quickbooks, or like to see detailed appointment metric reports
Not for you if you need to integrate with Quickbooks, or like to see detailed appointment metric reports
Pros
Online booking and the clean calendar and client history, including appointments, payments, and services, are excellent features.
Cons
The integration with Quickbooks is poor, time-consuming and too confusing. The other worst part is that you have to handle everything on your own. The appointment metric reports are below par. If you offer in-house financing, you can't input payment plans into BLVD. Instead, you have to manually process payments each day, which takes up a lot of time. The onboarding team may tell you that you can manage this through memberships, but that's not accurate because BLVD considers any membership payment as a new sale, which messes up your accounting.
Ease of use
8
Value for money
4
Customer Support
7
Functionality
4
Harry
Retail, 1-10 employees
Less than 6 months
November 2023
My transformative experience.
My transformative experience.
Pros
It's fantastic that I can excellently manage everything from scheduling appointments to the point of sale without any complications.
Cons
There have been instances where it has been slow or unresponsive in solving my problems, but there is always room for improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
luz mary
Marketing and Advertising, 1-10 employees
August 2023
Easy Switch but missing a few details for the high price tag
Easy Switch but missing a few details for the high price tag
Pros
The transition from Zenoti was smooth. The team was very helpful, and everything transferred over seamlessly, except for one package. However, our representative manually switched it for us.
Cons
The deposit feature is all or nothing. Even clients who have account credit or vouchers (packages) are still required to pay a deposit, which can be annoying for them and challenging to figure out how to refund. It seems like there are a lot of credit card fees for money that I can't keep.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Jess
Cosmetics, 1-10 employees
Less than 6 months
August 2023
The must-have tool to take my beauty business to the next level.
The must-have tool to take my beauty business to the next level.
Pros
I find it great that the Boulevard software is easy to use and fulfills all my beauty business needs in one place.
Cons
It would be fantastic to have the option to further customize the platform according to the specific needs and aesthetics of my business.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Juan
Computer Software, 1-10 employees
July 2023
Fascinated by Experience and Elegance
Fascinated by Experience and Elegance
Pros
Boulevard software has made a significant improvement in our customer relations. The built-in appointment management tools, automatic reminders, and personalized interface have increased client engagement and satisfaction. Being able to personalize our communications has been advantageous as we can create messages that align with our brand personality and cater to the specific needs of our customers.
Cons
Boulevard software is comprehensive and sophisticated, so it can be overwhelming at first to become familiar with all its functions and features. Even though the support team offers excellent assistance and training, it still takes some time to get used to all the available options.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Argenis
Computer & Network Security, 1-10 employees
July 2023
So happy we switched to Boulevard
So happy we switched to Boulevard
Pros
Boulevard has an excellent onboarding team and customer service. Learning the program was not at all difficult because of its intuitive nature and the support page proved to be very helpful.
Cons
The app for owners is missing some essential features.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Anna
Consumer Services, 11-50 employees
Less than 6 months
July 2023
Growing affection for this softare
Growing affection for this softare
Pros
The client experience has been amazing. It was the best. Online booking is not a hassle and the ability to customize each client's booking requirements is a lifesaver. I can excellently optimize my schedule by reducing appointments to 5-minute increments without the hassle of manually squeezing them in and having a messy calendar.
Cons
The marketing feature is still quite basic. I wish there were more features similar to Flodesk and Zapier without the need for additional software charges on top of an already relatively expensive scheduling software. Integrations with Canva would be fantastic.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Chrystina
Events Services, 1-10 employees
Less than 6 months
July 2023
The Best!
The Best!
Pros
Boulevard is easy to use and reliablea which even makes the booking process simple. My clients always comment on how easy and user-friendly it is. The customer support is exceptional as well!
Cons
I love everything about Boulevard. I don't have any complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lauren
Cosmetics, 1-10 employees
More than a year
July 2023
Boulevard
Boulevard
Pros
With Boulevard it is easy to book appointments, use the POS system, access many useful reports and receive great customer support.
Cons
The downside to customer support is that they only offer texting as an option.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary
Consumer Services, 11-50 employees
Less than a year
July 2023
The Best platform
The Best platform
Pros
Online booking helps both clients and the business manage appointments effectively.
Cons
I am completely happy and very satisfied with all the features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeslynn
Health, Wellness and Fitness, 1-10 employees
Less than a year
July 2023
Boulevard review
Boulevard review
Pros
I love using Boulevard at Face Foundrie. As someone who works at the front desk, I use Boulevard constantly. It was easy to learn, and I can easily remember how to use the system. The clients also seem to enjoy it.
Cons
Clients have mentioned to me that sometimes Boulevard doesn't show them our availability correctly and falsely indicates that we are fully booked when we aren't.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mia
Consumer Services, 1-10 employees
Less than 6 months
July 2023
Blvd review
Blvd review
Pros
The ability to cancel, reschedule and confirm appointments is easy. I also like the personalized client information and timing features.
Cons
The app doesn't allow me to simply move people on the calendar when it's open.
Ease of use
7
Value for money
9
Customer Support
10
Functionality
7
Samantha
Design, 1-10 employees
Less than a year
July 2023
Always Improving!
Always Improving!
Pros
The ease of customization, especially since we use the software for both retail and services is something I love about Boulevard. Additionally, the fact that the price remains steady regardless of the number of users is helpful for growing businesses. My favorite aspect is the customer service. We rarely encounter issues since we started using Boulevard, but on the rare occasions we did, their response time was within minutes of reaching out.
Cons
In my opinion, the professional app requires a lot of improvement. The inability to take payments in the mobile app creates issues when we need to make purchases or enter appointments while away from a computer. Scheduling appointments can also be a tedious task. If there was a way to utilize the app to view and select the best or all available appointment times, it would greatly improve the user experience.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Twyla
Health, Wellness and Fitness, 1-10 employees
Less than a year
July 2023
Boulevard is the best for Luxury salons
Boulevard is the best for Luxury salons
Pros
With Boulevard software it is now easy for us to book appointments online. Our clients also like it and make sure to let us know.
Cons
We would love to have the ability to automate the messaging or email service to send thank-you emails for visiting or requesting reviews.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Parizad
Luxury Goods & Jewelry, 1-10 employees
Less than a year
July 2023
Keep all of your clients details together and orderly.
Keep all of your clients details together and orderly.
Pros
The two-way messaging feature and professional appearance of BLVD make it stand out from other systems.
Cons
The reports provided by Boulevard need significant improvement. The variety of reports falls short of expectations. Boulevard should examine other systems that excel in this area, as it may be a reason why some people hesitate to become Boulevard users. Reports are crucial for owners and managers who rely on analytics to establish benchmarks for team members.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
John
Hospitality, 1-10 employees
Less than a year
July 2023
amazing software
amazing software
Pros
I absolutely love how easy it is for our team to use. It's like the Apple of salon software.
Cons
I don't like that clients don't have a way to log in to their accounts and view their scheduled appointments. They constantly message us asking about their appointments or requesting manual cancellations and rescheduling.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sasha
Cosmetics, 1-10 employees
Less than a year
July 2023
Shelby from FBE & Facebar
Shelby from FBE & Facebar
Pros
The level of customization is fantastic. Running a medical spa and a facial bar means we have specific times and treatments, and it is very easy to create and edit everything! I also love having a place to submit requests for changes and new ideas.
Cons
The only thing I would like to change is the ability to assign appointment service modifiers to employees. It's a specific and unusual request, and it doesn't really affect our day-to-day operations, so I don't mind it too much.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shelby
Cosmetics, 11-50 employees
Less than a year
July 2023
Best software for your salon
Best software for your salon
Pros
Boulevard has a sleek, modern, and user-friendly interface.
Cons
I wish there was a feature to approve or deny appointments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rose
Consumer Services, 1-10 employees
Less than a year
July 2023
Hair Salon User
Hair Salon User
Pros
Switching over from another product was a simple task and learning the new system was also easy.
Cons
It is annoying that I can't see which services are scheduled in the new appointment alert.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Cosmetics, 11-50 employees
Less than a year
July 2023
Amazing app for spa services
Amazing app for spa services
Pros
The layout and user-friendly side menu make it simple to view my own bookings or get an overview of the day, week, or month at the spa. The recent addition of access to documents and forms, along with the ability to update SOAP notes on the app is quite helpful and saves me a lot of time.
Cons
I can't find any shortcomings with this app! I love that I can text the spa using the designated number to communicate with the front desk, access all the necessary paperwork conveniently through the app, and receive text alerts with new booking information. It's the best scheduling app I've used so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Grace
Alternative Medicine, 11-50 employees
Less than 6 months
July 2023
Boulevard is perfect
Boulevard is perfect
Pros
It's easy to use and I like the flexibility in updating settings.
Cons
Currently, there's nothing that stands out as an issue, but if anything comes up, I'll make sure to notify.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Federico
Health, Wellness and Fitness, 11-50 employees
Less than a year
July 2023
My Boulevard Experience
My Boulevard Experience
Pros
Boulevard software is more up-to-date and easier to learn as compared to the previous software we were using. I am glad we made the switch.
Cons
I wish I could view the client intake form from my cell phone.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sinia
Health, Wellness and Fitness, 1-10 employees
Less than a year
July 2023
1 year of use and love the program!
1 year of use and love the program!
Pros
I love how easy it is to use especially when it comes to training new users.
Cons
Some of the reports are not as easy to navigate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Don
Alternative Medicine, 1-10 employees
Less than a year
July 2023
Customer service representative
Customer service representative
Pros
Whenever I encounter an issue with Boulevard or there is a problem while charging a client, your staff always promptly attends to my needs.
Cons
There is really nothing that I dislike about Boulevard.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Luciana
Health, Wellness and Fitness, 11-50 employees
Less than a year
July 2023