Boulevard Software Reviews

Pros

I find the platform easy to use with minimal issues. It receives frequent updates. However, understanding the system's capabilities, training staff and expanding the program to accommodate spa growth require a significant number of resources.

Cons

Sometimes, I find it confusing when adding more services and products. I have to figure out which page to initially build them on which results in a lot of clicking back and forth.

Pros

The appointment times are nicely displayed.

Cons

It is frustrating that it resets every time I have to switch between stores.

Pros

There are numerous options and ways to use the system. I like receiving notifications for appointment cancellations or schedules. Also the ability to choose notification preferences is a great feature.

Cons

When someone moves their appointment, it doesn't notify me who made the change. As a result, I end up with random openings in my schedule and I have no idea who was originally booked there. It would be helpful to have a button I can click to see who canceled or rescheduled.

Pros

Booking people and adding enhancements is relatively easy.

Cons

One thing that bothers me a little is that I can't see gift cards for products on our end.

Pros

Boulevard is highly efficient as it provides all the necessary features for our daily operations at the med spa. Clients can self-book, cancel, reschedule and call through the secure site. The inclusion of Boulevard's own mobile pay device is particularly useful for collecting payments when clients don't have their physical credit cards on hand.

Cons

There are very few cons that I believe are in Boulevard software. The platform truly offers every feature a business owner could think of, and it rarely experiences downtime.

Pros

Boulevard's scheduling function is simple and user-friendly. The point-of-sale system is intuitive as it makes checkout quick and easy. It offers stylists easy to understand reports on their performance while providing management with in-depth reports that avoid unnecessary data. The reports are clear and easy to comprehend.

Cons

Most of my issues with Boulevard starts from missing functions, but I understand that the development team is constantly working on improving the platform. My biggest complaint is that the professional app doesn't allow management to view all reports and the desktop site isn't mobile-friendly.

Pros

The interface is user-friendly and updates are quick.

Cons

Happy so far. Nothing bad to mention.

Pros

Scheduling is easy, and the software platform sends text messages and reminders. The helpdesk is also available.

Cons

Boulevard cost per text and email is a concern. Also during the initial setup, I didn't receive all the information I needed. I also noticed some charges and dysfunction.

Pros

I really admire the speed and accuracy of Boulevard. I use it every day for booking appointments, processing sales and more. It is very much easy to use and their customer service is responsive and helpful for resolving any questions. Boulevard can be customized to suit our business needs. It helps me keep track of appointments, and clients also find it user-friendly since Boulevard sends confirmation emails and texts. Overall, Boulevard has been an invaluable resource for our business.

Cons

There is not anything major that I do not like about Boulevard, but if I had to mention one it would be that the Boulevard app interface doesn't offer all the same options as the website.

Pros

It is remarkably easy to use and highly functional. It is also the easiest to train with!

Cons

There are no major cons but sometimes there are lag times that affect the schedule.

Pros

I love the app because I can easily check my bookings from my cell phone.

Cons

There are too many notifications but in the end it is manageable because we have control over them.

Pros

Navigating the system is not a problem. Also I like how we can provide detailed charts for clients.

Cons

Sometimes, the system can be slow and there are frequent updates that we have to catch up on.

Pros

I find it simple and quick to book clients for future weeks with the convenient rebook option at checkout. The visibility of calendars and the check-in process are also great.

Cons

I wish the texts could remain open while I am looking for dates or other things within Boulevard instead of having to go back and retype a reply.

Pros

This is a fantastic system that is easy to use. Working at a spa, I use it every day, and the real-time connection is excellent.

Cons

The frequent refreshes while I am in the middle of using the platform can be disruptive.

Pros

The simplicity of Boulevard is what I like the most. Everything is self-explanatory, and I never have to search too hard to find answers.

Cons

Certain tasks specific to our spa can be a bit tedious, but that has more to do with our company than Boulevard itself.

Pros

The automated notifications save us a lot of time, and I really love the feature to customize the reports.

Cons

The synchronization of employee commission tiers is not working properly.

Pros

Managing the staff's scheduling is not an issues anymore with Boulevard software easy operation and management.

Cons

Customer service is non-existent, unless you enjoy talking to a bot. They don't provide any phone numbers, so if you need assistance, you have to schedule a zoom call. They also don't respond to emails.

Pros

Online booking and the clean calendar and client history, including appointments, payments, and services, are excellent features.

Cons

The integration with Quickbooks is poor, time-consuming and too confusing. The other worst part is that you have to handle everything on your own. The appointment metric reports are below par. If you offer in-house financing, you can't input payment plans into BLVD. Instead, you have to manually process payments each day, which takes up a lot of time. The onboarding team may tell you that you can manage this through memberships, but that's not accurate because BLVD considers any membership payment as a new sale, which messes up your accounting.

Pros

It's fantastic that I can excellently manage everything from scheduling appointments to the point of sale without any complications.

Cons

There have been instances where it has been slow or unresponsive in solving my problems, but there is always room for improvement.

Pros

The transition from Zenoti was smooth. The team was very helpful, and everything transferred over seamlessly, except for one package. However, our representative manually switched it for us.

Cons

The deposit feature is all or nothing. Even clients who have account credit or vouchers (packages) are still required to pay a deposit, which can be annoying for them and challenging to figure out how to refund. It seems like there are a lot of credit card fees for money that I can't keep.