kestrel l.
Restaurants, 11-50 employees
More than a year
“good tool but needs upgrade”
Pros
After 12 years of using BPA in my restaurant, I can say it has its limits and feels a bit outdated but it's still a dependable workhorse that handles the job well.
Cons
My biggest frustration was that it isn't web-based so updating buttons or pulling reports remotely wasn't possible unless I used a third-party tool to log into the computer where BPA was installed. That said I switched to Toast POS to fix that issue and honestly ended up regretting the move.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Anthony D.
Entertainment, 1-10 employees
More than a year
“support got us running fast”
Pros
Very simple to use and the support team makes our whole experience even easier.
Cons
I ran into a couple of small issues with the second unit but support had everything working again within seconds.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Valeria D.
Restaurants, 11-50 employees
More than a year
“reasonable pricing”
Pros
Getting started with it is simple and customer service is there to guide you through any setup questions. The time clock has been accurate and the pricing feels fair for what you get.
Cons
Reaching support team after the working hours can be difficult at times. There are also moments when the system slows down or temporarily stops working.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Mark W.
Food & Beverages, 101-500 employees
More than a year
“best value and support”
Pros
Their technical support has been excellent and the pricing is very cost-effective. Honestly I have not seen anything else on the market that compares.
Cons
The software has not given me any problems worth mentioning.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Alisha C.
Restaurants, 101-500 employees
More than a year
“fantastic fit for our restaurant”
Pros
It has been excellent for our restaurant. The setup was simple, customization was easy and the tech support has been amazing.
Cons
We really do not have any complaints. Everything has gone very smoothly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Evan B.
Restaurants, 11-50 employees
More than a year
“Fexible system that keeps improving”
Pros
After nearly 11 years of using it in my business, this system has proven to be simple to implement, flexible to customize and quick to adjust whenever needed. End users pick it up without much training because the system is very easy to understand. The company also does a really good job of listening to customer concerns and ideas and I've seen plenty of positive improvements over the years because of that. BPA continues to evolve too especially with online ordering being a big win for me along with the option to use modern credit card processing tools. They really understand my business and it has been an excellent relationship for growth.
Cons
I can't think of any downsides because the system works the way it's supposed to.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Ted D.
Restaurants, 11-50 employees
More than a year
“simple setup and navigation”
Pros
Getting started with this software was quick and using it day to day is very easy. The system is not overly complicated which makes training new employees much easier. It covers everything we need and is simple to navigate.
Cons
We have been using this software for more than 10 years. Early on, it was not as user-friendly as it is today. Over the years though there have been many updates and those changes have made the software much easier to navigate.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Miriam P.
Restaurants, 1-10 employees
More than a year
“a useful tool for us”
Pros
Onboarding with it was very simple even without much accounting knowledge. The POS system gives my small family restaurant all the tools and reports we need and having both the POS and accounting together in one system has been incredibly useful.
Cons
The only downside is that customer support is available only Monday through Friday unless you pay extra for additional coverage.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Tim P.
Food & Beverages, 1-10 employees
More than a year
“Reliable restaurant software”
Pros
Building out the database is very easy and whenever something doesn't quite make sense, tech support is available to walk you through it or even take care of the problem for you.
Cons
I've used this software in five different themed restaurants since 2007 and honestly I have no complaints at all. It has been exactly what I needed it to be.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
dan s.
Not Specified, N/A employees
Less than 6 months
“Terrible software”
Pros
its interface appears to be very polished which includes all the features we thought we needed but getting it customized for actual practice was extremely difficult.
Cons
No matter what we tried, we could never get it working because there was always some kind of database error. After spending two months setting everything up on the computer, we were ready to go live only to find the database was missing. Since I am a volunteer, I only have time to work on this after hours and tech support is only available during regular business hours. The manual feels disorganized and hard to follow, like it was written without any clear structure. I would not recommend it to anyone.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
3
Functionality
4