Cin7 Core Reviews

“Thank you Support Team for Excellent Onboarding Experience, Top Notch Customer Service”

Pros

Cin7 Core is complex, but over time it will prove to be a valuable resource.

Cons

Cin7 Core could be more user-friendly. I've used other platforms that were easy to learn without extensive educational content. This platform is great but could use some improvements to make it more user-friendly.

“Terrible Customer Support. Lacks flexibility and API issues”

Pros

The order management reasonable, however is not as intuitive as I would like.

Cons

Operating with DEAR/Cin7 Core presents numerous challenges. They don't offer pricing flexibility. I purchased an annual subscription to save on monthly costs, but if I need to add a POS for just one month, I have to purchase the entire annual year. Customer support is utterly useless, and API issues can cause accounting problems. Overall, it's not a great software to use, but it gets the job done at a high cost. Customer support takes a long time to reply, and half of the support team is unhelpful.

“Terrible, Terrible Software for Small Businesses”

Pros

To be honest, it has been a battle from start to finish and I haven't found anything positive.

Cons

The integration with Shopify and Xero is appalling. The lack of decent support has increased costs in my business instead of reducing them, as we've had to hire extra staff. The logic behind the software is incoherent, for example, it posts sales but not corresponding COGS if fulfillment is delayed. There is a lack of on-screen reporting, and the user interface is diabolical.

“Product feedback”

Pros

The ease of use and the process for controlling inventory are notable aspects.

Cons

It would be better if the system retained the items in memory until the pick stage, considering that we've already scanned the items during the order stage.