Cin7 Core Reviews
24 Review(s)
softwareOverall Rating
3.6
24 Review(s)
Rating Distribution
5
(9)
4
(6)
3
(3)
2
(2)
1
(4)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.6
24 Review(s)
Rating Distribution
5
(9)
4
(6)
3
(3)
2
(2)
1
(4)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Filters
Ratings
Provider Size
Time Used
Sort by:
Disappointment: Steer Clear of CIN7
Disappointment: Steer Clear of CIN7
Pros
Their customer support is present which is a positive aspect. They do respond to inquiries, although not always in the most helpful way. If you're considering inventory management software and don't mind dealing with a complex pricing structure, CIN7 might be worth considering. There are definitely other options available, and this is one of them.
Cons
Their pricing factor is very chaotic, with unnecessary charges and a ridiculously cumbersome account closure process that demands a 30 day notice. It seems they designed it this way to keep extracting money from users. Customer support is practically non-existent, showing no willingness to assist. Honestly, this company and its software are a waste of your resources. There are much better alternatives available. I strongly advise staying away at all costs.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
4
Julian
Sporting Goods, 1-10 employees
More than a year
June 2024
Poor Customer service
Poor Customer service
Pros
It offers a range of possible options and integrations.
Cons
It's a jack of all trades, but a master of none. It simply doesn't work well if you have a complex supply chain.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Elliot
Retail, 11-50 employees
Less than a year
May 2024
Has potencial but a very poor customer service and is missing very simple yet important functionalities
Has potencial but a very poor customer service and is missing very simple yet important functionalities
Pros
The best thing about Cin 7 Core is how easy it is to receive merchandise at the warehouse.
Cons
The customer service is truly terrible. If you don't resend the tickets, they might never respond. And when they do, their reply is often dismissive, trying to close the ticket and make you give up. They fail to solve 95% of the important issues and claim they can't help or providing irrelevant answers. Dealing with them wastes a lot of time. They send useless tutorials that don't address your problems. I could go on and on.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
6
Giannina
Consumer Goods, 11-50 employees
Less than 6 months
April 2024
Cin7 Review
Cin7 Review
Pros
I don't really find anything that stands out. I think it's a bit complex and it iseasy to get lost or forget to click on one of the tabs. There's a lot of back and forth.
Cons
It's not user-friendly. There is too much clicking involved to reach your desired destination. You can't even modify sheets.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Kerry
Machinery, 11-50 employees
Less than 6 months
April 2024
Great Software
Great Software
Pros
It's very functional as it provides numerous opportunities to manage different aspects of the business under one roof.
Cons
The software is advanced but it can appear complicated at first glance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laura
Wholesale, 1-10 employees
Less than 6 months
April 2024
New User Setup
New User Setup
Pros
The ability to create, modify and easily access all areas of customer setup has been seamless and the implementation support team has been very responsive.
Cons
It doesn't allow adding more mandatory fields to quotes, but I understand that it's an inventory program not a quoting program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adam
Wholesale, 11-50 employees
Less than 6 months
March 2024
Customer Support Team Made Onboarding Easy
Customer Support Team Made Onboarding Easy
Pros
Implementation and onboarding training were easy. Customer support team answered all our questions quickly and nicely.
Cons
Simply getting our product catalog uploaded correctly took an unexpectedly long time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Sporting Goods, 11-50 employees
Less than 6 months
March 2024
Function is good, but the price will keep increasing.
Function is good, but the price will keep increasing.
Pros
Cin7 has most of the functions required to run a small or large business.
Cons
They keep increasing the plan every year, while the functions and services remain the same or may even be downgraded if you don't upgrade your plan.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
8
Mike
Retail, 1-10 employees
More than a year
March 2024
Great Order Management Program
Great Order Management Program
Pros
It is easy to use and integrates well with Shopify for inventory management.
Cons
Everything functions as it should. I haven't come across any drawbacks yet.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Steve
Food Production, 11-50 employees
Less than 6 months
February 2024
Using Cin7 Core for Order Management
Using Cin7 Core for Order Management
Pros
I like the fact that I am being able to integrate my sales channels (Etsy and Shopify. Amazon is also an option, but I chose not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments and payments. I've used their previous product, OrderHive, so it's all quite intuitive to use and they provided excellent onboarding and setup assistance.
Cons
I wish it were more affordable for my small business, like OrderHive was.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Samantha
Consumer Goods, 1-10 employees
Less than 6 months
February 2024
Hard to set up
Hard to set up
Pros
Once you understand how it works everything becomes easier.
Cons
The integration is incredibly difficult to follow. There's a platform available for guidance, but it doesn't provide clear information, and even if it does, you don't really understand what you can or cannot do. It feels like there's no connection between each task. I didn't like the fact that the onboarding team doing everything instead of letting me do it to become more familiar with the entire process.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Joanie
Textiles, 1-10 employees
Less than 6 months
February 2024
Cin7 Core Review
Cin7 Core Review
Pros
The system allows for a high level of detail which is really impressive.
Cons
It wouldn't be fair for me to form an opinion since we just activated the system today. However, I haven't encountered any specific aspect of the program that I would take issue with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tracey
Apparel & Fashion, 1-10 employees
Less than 6 months
January 2024
Himash was great
Himash was great
Pros
The onboarding support from Himash has been fantastic.
Cons
Some integrations with ShipStation and QuickBooks haven't been as smooth as I had hoped.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
9
Cory
Construction, 1-10 employees
Less than 6 months
January 2024
Good tool that does all we need, pricing and support can be improved
Good tool that does all we need, pricing and support can be improved
Pros
Cin7 Core is feature rich and excels in inventory management. We also use it for stock control and order fulfillment.
Cons
Considering the relatively large monthly investment, the support could be improved when we rarely need it. As we started small, each additional user, API, and integration has significantly increased the total subscription price.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Anonymous
Not Specified, 11-50 employees
More than a year
January 2024
Good tool that does all we need, pricing and support can be improved
Good tool that does all we need, pricing and support can be improved
Pros
It is easy to understand and figure out when starting off.
Cons
The point of sale system offered with this software is beyond useless. It lacks functionality and features. Programming in-store promotions is a struggle and creating area-specific promotions for outlets is not possible. The cash float setup is unhelpful and user-unfriendly. The journals between Xero and Cin7 don't sync correctly. Investigating till overs and shorts is a nightmare. Implementing and using gift cards is cumbersome. We used Lightspeed as our previous point of sale system, and you could learn a thing or two from them. Compared to Lightspeed, your system feels like something from the Stone Age.
Ease of use
6
Value for money
6
Customer Support
3
Functionality
6
Ignatius
Retail, 51-100 employees
More than a year
November 2023
Good
Good
Pros
In general, I find the platform good but it requires some basic improvements.
Cons
The purchase orders are problematic. They don't populate all the products per vendor, and they fail to include the 90 day usage of each product on the purchase order. This information is crucial for creating purchase orders.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Darren
Food & Beverages, 1-10 employees
Less than 6 months
November 2023
Support team and Implimentation
Support team and Implimentation
Pros
The training and implementation support provided by customer support team were amazing.
Cons
We've only just started using it, so we haven't encountered any issues at the moment.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Bernadette
Electrical/Electronic Manufacturing, 11-50 employees
Less than a year
November 2023
The worst and most useless support you can get. Terrible Software
The worst and most useless support you can get. Terrible Software
Pros
There is nothing I like about it when comparing it to the previous software we used.
Cons
The worst aspect of Cin7 Core is their support. It's incredibly slow, and they haven't resolved any of the cases we have reported. The open cases include: Cin7 Core failing to send our orders to the fulfillment center, resulting in delayed processing; inaccurate quantity submission to the marketplace we sell in and improper syncing of new listings on the marketplace. In general, essential functionalities that similar software still offers are missing, causing us to lose out on crucial benefits, especially during the most important time of the year.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
2
Mihaela
Apparel & Fashion, 11-50 employees
Less than 6 months
November 2023
Customer support team is a legend
Customer support team is a legend
Pros
The customer support received so far from the support team has been satisfactory.
Cons
There is some complexity regarding inventory control mainly due to inexperienced users.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Ardy
Pharmaceuticals, 1-10 employees
Less than a year
November 2023
Poor Customer Support, Poor functionality, Still being ignored
Poor Customer Support, Poor functionality, Still being ignored
Pros
The inventory management system convinced me during the presentation, but it went downhill from there.
Cons
It has been five months and I am still going through the onboarding process. I have requested a refund multiple times, but my requests have been ignored. I even reached out to customer support team but they never responded.
Ease of use
2
Value for money
5
Customer Support
2
Functionality
3
Rob
Retail, 1-10 employees
Less than 6 months
October 2023
Thank you Support Team for Excellent Onboarding Experience, Top Notch Customer Service
Thank you Support Team for Excellent Onboarding Experience, Top Notch Customer Service
Pros
Cin7 Core is complex, but over time it will prove to be a valuable resource.
Cons
Cin7 Core could be more user-friendly. I've used other platforms that were easy to learn without extensive educational content. This platform is great but could use some improvements to make it more user-friendly.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Charles
Automotive, 1-10 employees
Less than 6 months
September 2023
Terrible Customer Support. Lacks flexibility and API issues
Terrible Customer Support. Lacks flexibility and API issues
Pros
The order management reasonable, however is not as intuitive as I would like.
Cons
Operating with DEAR/Cin7 Core presents numerous challenges. They don't offer pricing flexibility. I purchased an annual subscription to save on monthly costs, but if I need to add a POS for just one month, I have to purchase the entire annual year. Customer support is utterly useless, and API issues can cause accounting problems. Overall, it's not a great software to use, but it gets the job done at a high cost. Customer support takes a long time to reply, and half of the support team is unhelpful.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
5
David
Wholesale, 1-10 employees
Less than a year
August 2023
Terrible, Terrible Software for Small Businesses
Terrible, Terrible Software for Small Businesses
Pros
To be honest, it has been a battle from start to finish and I haven't found anything positive.
Cons
The integration with Shopify and Xero is appalling. The lack of decent support has increased costs in my business instead of reducing them, as we've had to hire extra staff. The logic behind the software is incoherent, for example, it posts sales but not corresponding COGS if fulfillment is delayed. There is a lack of on-screen reporting, and the user interface is diabolical.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Katharine
Furniture, 1-10 employees
More than a year
August 2023
Product feedback
Product feedback
Pros
The ease of use and the process for controlling inventory are notable aspects.
Cons
It would be better if the system retained the items in memory until the pick stage, considering that we've already scanned the items during the order stage.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Harry
Wholesale, 1-10 employees
Less than a year
August 2023
Filters
Sort by:
Disappointment: Steer Clear of CIN7
Disappointment: Steer Clear of CIN7
Pros
Their customer support is present which is a positive aspect. They do respond to inquiries, although not always in the most helpful way. If you're considering inventory management software and don't mind dealing with a complex pricing structure, CIN7 might be worth considering. There are definitely other options available, and this is one of them.
Cons
Their pricing factor is very chaotic, with unnecessary charges and a ridiculously cumbersome account closure process that demands a 30 day notice. It seems they designed it this way to keep extracting money from users. Customer support is practically non-existent, showing no willingness to assist. Honestly, this company and its software are a waste of your resources. There are much better alternatives available. I strongly advise staying away at all costs.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
4
Julian
Sporting Goods, 1-10 employees
More than a year
June 2024
Poor Customer service
Poor Customer service
Pros
It offers a range of possible options and integrations.
Cons
It's a jack of all trades, but a master of none. It simply doesn't work well if you have a complex supply chain.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Elliot
Retail, 11-50 employees
Less than a year
May 2024
Has potencial but a very poor customer service and is missing very simple yet important functionalities
Has potencial but a very poor customer service and is missing very simple yet important functionalities
Pros
The best thing about Cin 7 Core is how easy it is to receive merchandise at the warehouse.
Cons
The customer service is truly terrible. If you don't resend the tickets, they might never respond. And when they do, their reply is often dismissive, trying to close the ticket and make you give up. They fail to solve 95% of the important issues and claim they can't help or providing irrelevant answers. Dealing with them wastes a lot of time. They send useless tutorials that don't address your problems. I could go on and on.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
6
Giannina
Consumer Goods, 11-50 employees
Less than 6 months
April 2024
Cin7 Review
Cin7 Review
Pros
I don't really find anything that stands out. I think it's a bit complex and it iseasy to get lost or forget to click on one of the tabs. There's a lot of back and forth.
Cons
It's not user-friendly. There is too much clicking involved to reach your desired destination. You can't even modify sheets.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Kerry
Machinery, 11-50 employees
Less than 6 months
April 2024
Great Software
Great Software
Pros
It's very functional as it provides numerous opportunities to manage different aspects of the business under one roof.
Cons
The software is advanced but it can appear complicated at first glance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laura
Wholesale, 1-10 employees
Less than 6 months
April 2024
New User Setup
New User Setup
Pros
The ability to create, modify and easily access all areas of customer setup has been seamless and the implementation support team has been very responsive.
Cons
It doesn't allow adding more mandatory fields to quotes, but I understand that it's an inventory program not a quoting program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adam
Wholesale, 11-50 employees
Less than 6 months
March 2024
Customer Support Team Made Onboarding Easy
Customer Support Team Made Onboarding Easy
Pros
Implementation and onboarding training were easy. Customer support team answered all our questions quickly and nicely.
Cons
Simply getting our product catalog uploaded correctly took an unexpectedly long time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Sporting Goods, 11-50 employees
Less than 6 months
March 2024
Function is good, but the price will keep increasing.
Function is good, but the price will keep increasing.
Pros
Cin7 has most of the functions required to run a small or large business.
Cons
They keep increasing the plan every year, while the functions and services remain the same or may even be downgraded if you don't upgrade your plan.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
8
Mike
Retail, 1-10 employees
More than a year
March 2024
Great Order Management Program
Great Order Management Program
Pros
It is easy to use and integrates well with Shopify for inventory management.
Cons
Everything functions as it should. I haven't come across any drawbacks yet.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Steve
Food Production, 11-50 employees
Less than 6 months
February 2024
Using Cin7 Core for Order Management
Using Cin7 Core for Order Management
Pros
I like the fact that I am being able to integrate my sales channels (Etsy and Shopify. Amazon is also an option, but I chose not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments and payments. I've used their previous product, OrderHive, so it's all quite intuitive to use and they provided excellent onboarding and setup assistance.
Cons
I wish it were more affordable for my small business, like OrderHive was.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Samantha
Consumer Goods, 1-10 employees
Less than 6 months
February 2024
Hard to set up
Hard to set up
Pros
Once you understand how it works everything becomes easier.
Cons
The integration is incredibly difficult to follow. There's a platform available for guidance, but it doesn't provide clear information, and even if it does, you don't really understand what you can or cannot do. It feels like there's no connection between each task. I didn't like the fact that the onboarding team doing everything instead of letting me do it to become more familiar with the entire process.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Joanie
Textiles, 1-10 employees
Less than 6 months
February 2024
Cin7 Core Review
Cin7 Core Review
Pros
The system allows for a high level of detail which is really impressive.
Cons
It wouldn't be fair for me to form an opinion since we just activated the system today. However, I haven't encountered any specific aspect of the program that I would take issue with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tracey
Apparel & Fashion, 1-10 employees
Less than 6 months
January 2024
Himash was great
Himash was great
Pros
The onboarding support from Himash has been fantastic.
Cons
Some integrations with ShipStation and QuickBooks haven't been as smooth as I had hoped.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
9
Cory
Construction, 1-10 employees
Less than 6 months
January 2024
Good tool that does all we need, pricing and support can be improved
Good tool that does all we need, pricing and support can be improved
Pros
Cin7 Core is feature rich and excels in inventory management. We also use it for stock control and order fulfillment.
Cons
Considering the relatively large monthly investment, the support could be improved when we rarely need it. As we started small, each additional user, API, and integration has significantly increased the total subscription price.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Anonymous
Not Specified, 11-50 employees
More than a year
January 2024
Good tool that does all we need, pricing and support can be improved
Good tool that does all we need, pricing and support can be improved
Pros
It is easy to understand and figure out when starting off.
Cons
The point of sale system offered with this software is beyond useless. It lacks functionality and features. Programming in-store promotions is a struggle and creating area-specific promotions for outlets is not possible. The cash float setup is unhelpful and user-unfriendly. The journals between Xero and Cin7 don't sync correctly. Investigating till overs and shorts is a nightmare. Implementing and using gift cards is cumbersome. We used Lightspeed as our previous point of sale system, and you could learn a thing or two from them. Compared to Lightspeed, your system feels like something from the Stone Age.
Ease of use
6
Value for money
6
Customer Support
3
Functionality
6
Ignatius
Retail, 51-100 employees
More than a year
November 2023
Good
Good
Pros
In general, I find the platform good but it requires some basic improvements.
Cons
The purchase orders are problematic. They don't populate all the products per vendor, and they fail to include the 90 day usage of each product on the purchase order. This information is crucial for creating purchase orders.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Darren
Food & Beverages, 1-10 employees
Less than 6 months
November 2023
Support team and Implimentation
Support team and Implimentation
Pros
The training and implementation support provided by customer support team were amazing.
Cons
We've only just started using it, so we haven't encountered any issues at the moment.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Bernadette
Electrical/Electronic Manufacturing, 11-50 employees
Less than a year
November 2023
The worst and most useless support you can get. Terrible Software
The worst and most useless support you can get. Terrible Software
Pros
There is nothing I like about it when comparing it to the previous software we used.
Cons
The worst aspect of Cin7 Core is their support. It's incredibly slow, and they haven't resolved any of the cases we have reported. The open cases include: Cin7 Core failing to send our orders to the fulfillment center, resulting in delayed processing; inaccurate quantity submission to the marketplace we sell in and improper syncing of new listings on the marketplace. In general, essential functionalities that similar software still offers are missing, causing us to lose out on crucial benefits, especially during the most important time of the year.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
2
Mihaela
Apparel & Fashion, 11-50 employees
Less than 6 months
November 2023
Customer support team is a legend
Customer support team is a legend
Pros
The customer support received so far from the support team has been satisfactory.
Cons
There is some complexity regarding inventory control mainly due to inexperienced users.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Ardy
Pharmaceuticals, 1-10 employees
Less than a year
November 2023
Poor Customer Support, Poor functionality, Still being ignored
Poor Customer Support, Poor functionality, Still being ignored
Pros
The inventory management system convinced me during the presentation, but it went downhill from there.
Cons
It has been five months and I am still going through the onboarding process. I have requested a refund multiple times, but my requests have been ignored. I even reached out to customer support team but they never responded.
Ease of use
2
Value for money
5
Customer Support
2
Functionality
3
Rob
Retail, 1-10 employees
Less than 6 months
October 2023
Thank you Support Team for Excellent Onboarding Experience, Top Notch Customer Service
Thank you Support Team for Excellent Onboarding Experience, Top Notch Customer Service
Pros
Cin7 Core is complex, but over time it will prove to be a valuable resource.
Cons
Cin7 Core could be more user-friendly. I've used other platforms that were easy to learn without extensive educational content. This platform is great but could use some improvements to make it more user-friendly.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Charles
Automotive, 1-10 employees
Less than 6 months
September 2023
Terrible Customer Support. Lacks flexibility and API issues
Terrible Customer Support. Lacks flexibility and API issues
Pros
The order management reasonable, however is not as intuitive as I would like.
Cons
Operating with DEAR/Cin7 Core presents numerous challenges. They don't offer pricing flexibility. I purchased an annual subscription to save on monthly costs, but if I need to add a POS for just one month, I have to purchase the entire annual year. Customer support is utterly useless, and API issues can cause accounting problems. Overall, it's not a great software to use, but it gets the job done at a high cost. Customer support takes a long time to reply, and half of the support team is unhelpful.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
5
David
Wholesale, 1-10 employees
Less than a year
August 2023
Terrible, Terrible Software for Small Businesses
Terrible, Terrible Software for Small Businesses
Pros
To be honest, it has been a battle from start to finish and I haven't found anything positive.
Cons
The integration with Shopify and Xero is appalling. The lack of decent support has increased costs in my business instead of reducing them, as we've had to hire extra staff. The logic behind the software is incoherent, for example, it posts sales but not corresponding COGS if fulfillment is delayed. There is a lack of on-screen reporting, and the user interface is diabolical.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Katharine
Furniture, 1-10 employees
More than a year
August 2023
Product feedback
Product feedback
Pros
The ease of use and the process for controlling inventory are notable aspects.
Cons
It would be better if the system retained the items in memory until the pick stage, considering that we've already scanned the items during the order stage.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Harry
Wholesale, 1-10 employees
Less than a year
August 2023