Cin7 Core

Disappointment: Steer Clear of CIN7

Pros

Their customer support is present which is a positive aspect. They do respond to inquiries, although not always in the most helpful way. If you're considering inventory management software and don't mind dealing with a complex pricing structure, CIN7 might be worth considering. There are definitely other options available, and this is one of them.

Cons

Their pricing factor is very chaotic, with unnecessary charges and a ridiculously cumbersome account closure process that demands a 30 day notice. It seems they designed it this way to keep extracting money from users. Customer support is practically non-existent, showing no willingness to assist. Honestly, this company and its software are a waste of your resources. There are much better alternatives available. I strongly advise staying away at all costs.

Poor Customer service

Pros

It offers a range of possible options and integrations.

Cons

It's a jack of all trades, but a master of none. It simply doesn't work well if you have a complex supply chain.

Has potencial but a very poor customer service and is missing very simple yet important functionalities

Pros

The best thing about Cin 7 Core is how easy it is to receive merchandise at the warehouse.

Cons

The customer service is truly terrible. If you don't resend the tickets, they might never respond. And when they do, their reply is often dismissive, trying to close the ticket and make you give up. They fail to solve 95% of the important issues and claim they can't help or providing irrelevant answers. Dealing with them wastes a lot of time. They send useless tutorials that don't address your problems. I could go on and on.

Cin7 Review

Pros

I don't really find anything that stands out. I think it's a bit complex and it iseasy to get lost or forget to click on one of the tabs. There's a lot of back and forth.

Cons

It's not user-friendly. There is too much clicking involved to reach your desired destination. You can't even modify sheets.

Great Software

Pros

It's very functional as it provides numerous opportunities to manage different aspects of the business under one roof.

Cons

The software is advanced but it can appear complicated at first glance.

New User Setup

Pros

The ability to create, modify and easily access all areas of customer setup has been seamless and the implementation support team has been very responsive.

Cons

It doesn't allow adding more mandatory fields to quotes, but I understand that it's an inventory program not a quoting program.

Customer Support Team Made Onboarding Easy

Pros

Implementation and onboarding training were easy. Customer support team answered all our questions quickly and nicely.

Cons

Simply getting our product catalog uploaded correctly took an unexpectedly long time.

Function is good, but the price will keep increasing.

Pros

Cin7 has most of the functions required to run a small or large business.

Cons

They keep increasing the plan every year, while the functions and services remain the same or may even be downgraded if you don't upgrade your plan.

Great Order Management Program

Pros

It is easy to use and integrates well with Shopify for inventory management.

Cons

Everything functions as it should. I haven't come across any drawbacks yet.

Using Cin7 Core for Order Management

Pros

I like the fact that I am being able to integrate my sales channels (Etsy and Shopify. Amazon is also an option, but I chose not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments and payments. I've used their previous product, OrderHive, so it's all quite intuitive to use and they provided excellent onboarding and setup assistance.

Cons

I wish it were more affordable for my small business, like OrderHive was.