ConsignCloud Reviews

“great onboarding thanks to their responsive team”

Pros

Launch was incredibly easy to follow for my team and the customer service has been outstanding. The direct messaging feature is a huge plus because it gives me a convenient way to reach the team when I need help. Learning the software took very little time. I moved over from a competing POS platform but the transition was smooth which made switching systems much less stressful.

Cons

My only real complaint was a short outage caused by a server problem but it was resolved quickly. They clearly keep working to make the software better and actively ask customers what improvements would actually be useful.

“Simple inventory tracking”

Pros

Having tabs on inventory is simple and calculating consignor percentages works really well. I've found both of those things useful in my day-to-day work because they help me keep track of inventory and handle the percentages without making the process feel complicated.

Cons

Entering product information could be improved. Right now the vendors can enter their own brands, sizes, colors and item descriptions instead of selecting from the existing options already in the system. I think having them choose from the established options would help keep the information more consistent.

“support is very fast and helpful”

Pros

Whenever questions come up the customer support team responds to us fast and does a really great job especially for our users who are still learning the system.

Cons

Only thing I'd like to see is a larger selection of ready-made reports.

“very simple to work with”

Pros

In my experience once everything is set up using it is really simple.

Cons

It doesn't connect with Xero accounting software in New Zealand. Not a deal breaker but it stood out to me.

“Convenient for daily use”

Pros

Keeping up with reports and day-to-day use for our business is easy thanks to this software.

Cons

Our consignors still can't log their own inventory.

“automated emails make things easy for me and my clients”

Pros

One feature I absolutely appreciate is the automated emails sent to consignors. My clients love not having to call or stop by just to find out when one of their items has sold and I love that those emails help keep my store top of mind for them.

Cons

The only thing I'd change is having the option to pay for individual features instead of being locked into the current tiered pricing system.

“accessible and practical system”

Pros

The system feels very user-friendly and covers all of my basic needs well.

Cons

Don't have any regrets.

“Shopify integration and flexible inventory are good”

Pros

Setting up inventory is very flexible. I liked that tracking consignor balances is automated and that the Shopify integration fits in really well.

Cons

The filters took me a bit of practice to use comfortably.

“Complicated interface and missing store credit at checkout”

Pros

Importing and exporting data is quite simple. Also the Shopify integration is nice.

Cons

Once images are uploaded there's no option to enlarge them and view the full-size version again. And while I like the Shopify integration there's also no direct way to use ConsignCloud store credit at checkout in Shopify. The consignor interface isn't very clear and the default landing page for the store user interface feels mostly undeveloped. We also cant create short user PINs for quick staff logins so everyone ends up sharing the same login. That makes accountability for proper consignment intake difficult and hurts the overall quality of our product listings.

“good email automation”

Pros

The automated emails sent to consignors have been a huge help and cut down a lot of the back-and-forth with our clients.

Cons

In my experience reporting is still pretty limited for key KPIs like average sale, top salespeople and sales per hour even with the paid reporting add-on.

“user-friendly platform”

Pros

Everything about it has worked really well for me. The platform is user-friendly and their support team is fantastic when it comes to helping out.

Cons

Really can't think of any downsides. Everything feels just right as it is.

“Handles data volume well”

Pros

Getting started with this app is incredibly easy to follow and day-to-day use has been just as simple. We manage an online marketplace with thousands of products and ConsignCloud handles everything really well. Their support has been outstanding. Any time we've had a question or needed help sorting something out the response has come almost immediately.

Cons

I'd love to see an the option to apply fixed-amount payouts to certain consignment products so we don't have to calculate and enter those percentages manually.

“very easy to learn”

Pros

Learning the basics of this program is a no-brainer for me and my staff. I had them trained and ready in no time. The customer support has been amazing and the bulk editing feature is something I really appreciate.

Cons

It doesn't include every function I'd want although there are plenty of workarounds that make it possible to handle most tasks. I'd also really like a simpler way for sellers to upload their own inventory and it would be better if the email templates allowed more customization.

“Fun to use but the Data Explorer is too cluttered”

Pros

Spending 8 hours a day in ConsignCloud 5 to 6 days a week really makes the overall experience matter. So it's great that the design is something I genuinely enjoy. The interface makes day-to-day inventory work feel satisfying instead of draining. Creating items actually gives me a little sense of accomplishment and peace of mind because I know I can track each one down later whether digitally or on the sales floor. ConsignCloud turns managing a physical store into something that feels fun and engaging almost like playing a video game.

Cons

Data Explorer feels the least accessible. It may be powerful and capable of digging deep into the data but I need an easier way to analyze in-store sales and see what kinds of inventory are selling without working through so many filters. It is often unclear what each filter is really targeting and every additional one just adds another layer of confusion. It has strong potential but it would be much more useful if the filter-heavy setup were simplified into button-based options that automatically generate the graph I need such as Sales by Hour.

“support explains things clearly”

Pros

It has worked really well for us. We usually catch up with the team every six months just to clear up a few small questions and everything always gets explained clearly. It's a really solid product with excellent support.

Cons

Since we're based in Malaysia it would be very helpful to have a dedicated section for bank account details such as bank name, bank number and account name. It would also help a lot if consignors could view their inventory in a table format on their portal similar to the backend view since that would make it clearer and easier to follow.

“easy and simple setup”

Pros

For me getting the program up and running for the first time was easy enough and didn't take too much effort.

Cons

While getting started is easy I still haven't been able to figure out how the jewelry label feature is supposed to work and I just don't have the time to dig into it further.