eHopper Reviews

“Frequent freezing slows everything down”

Pros

Everything in the layout feels organized so navigating the system is clear and easy. It does an okay job of tracking information.

Cons

There are times when it freezes up and it doesn't save credit card information consistently. I also notice a bit of lag when typing. The back office menu setup could definitely be better. I'd really prefer a home screen that keeps the products in place. Whenever items are added to the menu they automatically shift around. The dual-screen setup would also be much better if the customer-facing screen were touch-enabled so customers could sign for credit card purchases there instead of having to turn the entire eHopper unit around.

“Clear interface”

Pros

eHopper has been absolutely wonderful to use for me. The interface is very clear, professional-looking and simple to navigate. It makes transactions easy to follow and includes QuickBooks integration. We also like that the customer support has been really good whenever needed.

Cons

The only downside is that you need to buy the subscription to fully unlock everything it can do. I'd much rather pay a one-time fee and be done with it but it seems like everything is moving toward subscriptions now.

“technical support takes too long”

Pros

There's not much I can really highlight on the positive side. I'm only leaving this review because of the poor support experience.

Cons

Their support has been very inconsistent. We're based in South Africa and when we had a problem with our Epson printer, we had to wait until 6 p.m. before anyone finally assisted us. Then after about 20 minutes support told us they couldn't fix issues related to an Epson printer because it isn't supported by their software.