eHopper Reviews

“Flexible and affordable setup”

Pros

I used eHopper for about a year and I'd say the biggest advantages for me have been the competitive pricing and the flexibility in how the software can be used. Being able to run it on my own devices was especially helpful and it made setting up our KDS displays much more convenient. I also appreciate that they listen to feedback and make changes to their service in ways that actually support my business.

Cons

Their range of printers, scanners and handheld devices feels pretty limited. We also had issues with the terminal being unreliable at times. To their credit they have been working on fixing that problem.

“updates slow down inventory work”

Pros

It's reasonably priced and backed by helpful support.

Cons

The new back-office updates made inventory take me twice as long to complete. That change has had a noticeable effect on my workflow because a task that used to take less time now requires more effort. It's the kind of update that can make a routine inventory process feel unnecessarily drawn out.

“responsive support”

Pros

Really detail-oriented support. Their support team did an excellent job pinpointing my issue and providing a viable solution.

Cons

Communication was handled through email instead of phone or online chat which I thought was a little odd.

“Easy to use for both me and my customers”

Pros

Getting it up and running on my own was easy and using it has been just as simple. My customers were also able to place their orders without any problems.

Cons

Something I'd change is having to purchase add-ons directly through eHopper instead of being able to use a third-party option like QuickBooks.

“outstanding service and support”

Pros

There have been little to no issues to mention. Overall this is a truly outstanding quality product. The assigned specialist walked me through a thorough review of my business needs and vision for payment processing. I also feel like the staff genuinely care about keeping and supporting my business.

Cons

None come to mind. To be honest, eHopper really does back its business clients.

“Feature-rich platform”

Pros

The full set of eHopper features has made our day-to-day work much more manageable.

Cons

I just wish my package included a clock-in and clock-out feature.

“fast support team”

Pros

Any issue I had, the team helped me with it immediately and got it sorted out in a very efficient and professional way.

Cons

Can't point to anything I was unhappy with.

“user-friendly interface”

Pros

Using this has been really easy thanks for me to its user-friendly interface. The support team has been outstanding. They have helped us a lot and made a big difference whenever we needed assistance.

Cons

It would be nice to see more updated training videos since some of the current ones are a bit outdated. That said the support team always has the answers whenever we need help.

“accessible layout”

Pros

For me accessibility and the user-friendly layout are the biggest strengths of this software.

Cons

The system freezes up every now and then.

“Reliable uptime, easy to learn and use”

Pros

Reliable uptime and excellent support made it so much easier for me to learn and make the most of the many tools available.

Cons

A couple of features take some extra understanding to configure properly but that's natural and you get the hang of it eventually.

“Quick and reliable support”

Pros

Support has been really good. I never have to sit on hold for long and any issue I run into gets resolved quickly.

Cons

I haven't had any problems with eHopper.

“adjusts to your needs”

Pros

Took very little time to set it up and to get used to it. Adjusting it to fit what we needed was simple.

Cons

We only use it for a handful of not-for-profit events each year so having to pay an annual fee ends up cutting into the amount we can contribute for donations.

“terrific service, highly recommended”

Pros

The customer service was outstanding. Even with several challenges and obstacles along the way they handled everything calmly and professionally while always making time for my many calls. They managed all the complicated parts efficiently and even helped me lock in an amazing bundle deal where I was getting my startup set up for under $200.00. Their support made the whole process feel effortless and I would absolutely recommend their service.

Cons

Honestly the only "con" hardly feels like a negative at all. If anything my advice would be to be ready for really high-quality equipment and an excellent program that comes with unlimited training. Since they offer so much it can take a little time to get to everything at first. The best approach is to upload the essential apps, get comfortable with those and then slowly start adding in the extra features as you learn the system.

“Refund restrictions and transaction delays”

Pros

It's available on the Poynt system which is a plus. The inventory management and reporting features have been useful.

Cons

A few limitations still get in the way. Refunds cant be processed unless the card is physically used and partial refunds aren't possible either. I've also run into cases where transactions appear in Poynt but don't show up in eHopper. There's no phone app. I also wish customer data collection was built in and included with the plan.

“Friendly and patient staff”

Pros

Staff have been incredibly friendly and patient. They're willing to give as much support as we need or want. The tool is fairly simple to understand even for someone like me who is older and pretty set in my ways. If something can be done they'll work with you and help make it happen.

Cons

Most of the trouble we ran into came from my own lack of understanding of how POS systems generally work. Once I got up to speed things went well.

“great value from the year-long free trial”

Pros

I got a full year to use it for free with all the features I wanted. It really made it a worthwhile option before paying for anything especially once we opened our second store.

Cons

The refund process isn't always the most handy for a small business and at times it can be a bit awkward for our customers but we usually manage to work it out for them in the end.

“Limited reporting and customization”

Pros

Customer support has been the standout part of using eHopper. Whenever I need help the team responds right away and is incredibly reliable.

Cons

Reporting features are somewhat limited and there isn't much flexibility when it comes to personalizing and customizing our online store website.

“Simple to use”

Pros

It was effortless to set it up and start using it.

Cons

All the features fit well with my sales needs so I have no complaints.

“billed monthly for a software I never even got to setup”

Pros

I've got nothing good to say.

Cons

Support is terrible. It makes no sense to sell software to customers who never even get the chance to use it because no one helps with the setup. We began the setup process at the start of 2020 and after that we were basically ghosted. We still haven't heard from them about getting our tills set up yet the direct debit is taken every single month without fail.

“Billing errors and hostile customer service”

Pros

Back in 2018 the support team was fantastic and really went the extra mile to keep customers satisfied.

Cons

By 2020 the customer support had turned into the worst I've dealt with. In one case a representative kept me on the phone for more than 20 minutes, claimed I wasn't paying for the software, couldn't even find me in the system and said I was basically a free user who wouldn't receive help. When I asked about the monthly charges I'd been paying for two registers for the past two years I was told those charges were for the devices even though the devices had already been fully paid off two years earlier. I honestly couldn't believe someone like that was handling support. And if you end up with a technician who keeps saying things like "I can't find an article" or "I don't know the answer" that's a clear sign it may be time to leave this company. When I asked to be transferred to a manager another staff member yelled at me and spoke to me in an extremely aggressive way.