Endear Reviews

“Responsive support every time”

Pros

Customer support is truly appreciatable. We've used other software before where getting help took far too long but with Endear, our questions are answered almost immediately.

Cons

The reporting still feels like an area that needs improvement. We want to create company-wide benchmarks and it would be much more helpful if we could pull detailed data showing exactly which segment is performing best.

“Amazing partner for retail teams”

Pros

This tool is like a growing partner that genuinely listens to how customers are using the platform and they're willing to build in feature requests when they make sense. The platform is simple to work with which helped us roll it out across our entire store fleet and connect with customers more effectively wherever they are.

Cons

There isn't really anything we dislike about Endear's current feature set but we're definitely looking forward to seeing how they incorporate AI into the platform's native functionality over time.

“Personal notes make client care better”

Pros

Being able to keep personal notes for every client is something I really appreciate. Writing notes in my own words helps me remember people more clearly and it makes the connection I build with each client feel more genuine and personal.

Cons

I've noticed some issues with general emails about upcoming promotions. From what I understand, I can only send them to a group of 10 clients at a time and it would be much more convenient if I could send those emails to more people at once.

“Easy to browse”

Pros

Exploring it is very simple as I can jump between tabs without any issue and look people up quickly which makes using it really convenient.

Cons

Every now and then, some of my Shopify customers do not appear in Endear so I have to add them manually. It works much better when they sync and show up automatically.

“Useful client data access”

Pros

The amount of customer information available in one place really helps and the application is very user-friendly. It makes it simple to quickly pull up the client details I need without wasting time.

Cons

One limitation is that mass marketing emails can only be sent to ten customers at a time. On top of that, responses from sent messages tend to lag and do not refresh as quickly as they should.

“Reliable automated campaigns”

Pros

Automated campaigns run very effortlessly which is really amazing. I don't need to constantly check whether everything is going out and I can trust the process to handle itself without me monitoring it all the time.

Cons

Email writing section could be more user-friendly. I really wish edits were saved automatically because right now I have to manually save every time I add product links. If I forget to save before going to preview, I have to return and do that work over again. I also have some doubts about the analytics, since the numbers don't always seem completely accurate when comparing physical store sales with online store data.

“Simple workflow”

Pros

Most of the section in this tool were very simple, quick and easy to use for us.

Cons

Prebuilt filters or some of the sections it creates for you can be a bit complicated to work with.

“Helpful data insights”

Pros

Receiving data driven insights has been an outstanding feature for me. They've been genuinely useful and are what I appreciate most about the software.

Cons

I'd really like to see improved flexibility of the email templates.

“Simple CRM with excellent outreach”

Pros

The system is pretty simple to use for us which makes managing customer relationships much more smooth. Its integration options work really well and the personalized outreach tools have been incredibly effective for increasing both sales and customer engagement.

Cons

This platform already offers a lot of features but we feel that having more customization options for reports would make it even better.

“Userfriendly tool”

Pros

Exploring this platform was very easy for us. It's simple to locate templates and add them into messages and switching from one client to another is smooth too.

Cons

Reporting metrics and dashboard could use a bit more refinement and the wording used for the filters could be clearer.

“Positive experience”

Pros

I really enjoy how creative the platform lets us be. We can put together campaigns, lookbooks, stories and more without much effort. It's also very useful that Newstore customer data is connected to it and overall the platform is simple to use.

Cons

The way audiences are organized could be better and it's frustrating that Endear notes and Newstore notes don't sync together. Another issue is that when I start a draft and leave the page, it usually doesn't show up again afterward.

“Includes amazing features”

Pros

It is truly beneficial for a lot of different teams. We use it mainly with our retail staff but the Stories feature has ended up being useful across several departments because the product presentation looks so polished and appealing.

Cons

Organization within the segmenting tab could be improved. It is not a major problem but having folders or another way to sort and manage client segments would make it much better.

“great product”

Pros

This tool adds a much more personal feel to our client outreach and makes one-to-one contact possible which really matters in a retail environment where most companies rely on automated mass marketing.

Cons

The reporting side is still a bit difficult for me to understand and figure out.

“setup is very easy”

Pros

I think the software is very user friendly and doesn't take much time to learn especially if you're already familiar with Shopify.

Cons

Choosing products for stories during outreach could be easier.

“Personalized outreach that truly connects”

Pros

It gives our brand several ways to connect with customers and that flexibility has been really valuable. From the marketing side, we can send messages to ecommerce customers in a way that feels far more personal and targeted than what we can typically do through our standard ESP. At the same time, store associates can reach out to their top clients individually and deliver a true 1:1 concierge-style shopping experience that customers usually do not get from other brands in our space. It really elevates the in-store experience, supports our associates and helps customers feel much more connected to the people behind the brand.

Cons

There are really only two areas of it that I am not crazy about. First, the reporting and analytics tools feel a bit fragmented and there is currently no way to make uploaded assets shoppable or control which images are pulled into the platform from Shopify. Second, if you are just getting started with Endear, it is important to set the attribution window in your settings to match your other revenue channels right away. If you decide to change it later, your campaign performance numbers can show a major discrepancy compared with year-over-year results.

“Provides valuable insights”

Pros

Having this tool puts a huge amount of information right at my fingertips I just need to learn how to use it in the best way for my workflow.

Cons

Since this is a completely new system for me it will take some time to get fully comfortable. There's also a delay between our operating systems and theirs although that's currently being worked on and fixed.