Last Updated
Overview
Endear is an AI-powered retail CRM and clientele platform that helps teams drive repeat sales through personalized outreach via email, SMS, and WhatsApp. While powerful, its focus on North American messaging may limit usability for international brands. It is designed to scale without increasing headcount.
Overall Rating
Based on 16 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Endear Specifications
- Sales Tracking
- Customer Management
- Security
- Integrations
What Is Endear?
Endear (by We Are Arthur, Inc.) is a retail customer relationship management (CRM) and clienteling tool tailored for consumer brands. It helps store associates, marketing teams, and leadership unify customer data, manage appointments (both in‑store and virtual), create personalized outreach campaigns, and product lookbooks. It also engages them via live chat and tracks performance metrics across offline and online channels. It's designed to turn foot traffic and online interest into loyal customers.
Endear Pricing
Endear price starts at US $300 per month.
There is a free trial version available.
Disclaimer: The pricing is subject to change.
Endear Integrations
A few of the top platforms Endear integrates with are:
- Shopify software
- Klaviyo
- NewStore
- Gorgias
- Zendesk AI agents software
- Square
Who Is Endear For?
Endear serves a range of retail and lifestyle industries, including:
- Fashion and apparel
- Footwear
- Jewelry
- Luxury resale
- Sustainable consumer goods
- Lifestyle and accessories
Is Endear Right For You?
Endear is an ideal solution for retail businesses seeking to leverage their customer data for more effective sales and marketing. Its focus on clienteling, AI-powered features, and mobile app make it a great choice for teams that want to turn customer insights into actionable sales. The platform's ability to track sales attribution from outreach makes it easy to measure ROI and prove the value of clienteling efforts.
Still not sure about Endear? Contact our support team at (661) 384-7070 for further guidance.
Endear Features
Campaign Management
This feature allows retail teams to create and schedule personalized, data-driven marketing campaigns. Users can build dynamic customer segments and send trackable messages across various channels like email, SMS, and WhatsApp. The platform enables businesses to automate outreach and nurture leads, driving engagement and repeat sales at scale.
Advanced Clienteling
Endear features tools that empower sales associates to cultivate lasting customer relationships. By providing a unified view of a customer's purchase history and preferences, the platform enables personalized, one-to-one communication. This functionality helps retail teams deliver a high-touch shopping experience, increasing customer loyalty and average order value.
Unified Sales Chat
The sales chat feature consolidates customer communications from various channels into a single, centralized inbox. It enables sales teams to engage with online shoppers in real time, answer questions, and provide product recommendations directly within the chat. This helps convert high-intent shoppers and provides a seamless customer experience.
Appointment Scheduling
This functionality streamlines the process of booking and managing in-store or virtual appointments. It offers a flexible calendar that can be customized by store or associate, allowing customers to easily book their preferred time. The feature also includes automated reminders and follow-ups to reduce no-shows and improve customer service.
Comprehensive Analytics
Endear provides a robust analytics dashboard to measure the impact of outreach efforts on sales. Users can track key metrics such as clicks, replies, conversions, and total revenue. The reporting tools allow for performance comparison by salesperson, store, or channel, enabling data-driven decisions to optimize strategy and motivate teams.
Pros And Cons of Endear
Pros
Has strong multi‑channel messaging (email, SMS, WhatsApp) and appointment tools
Beautiful product lookbooks/stories that help visual merchandising
Mobile app support makes it easier for store associates in the field
Cons
Search can be slow when handling large customer bases
ROI depends heavily on proper adoption in stores and keeping data clean
Endear Reviews
Total 16 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Jason L.
Apparel & Fashion, 101-500 employees
More than a year
“Amazing partner for retail teams”
Pros
This tool is like a growing partner that genuinely listens to how customers are using the platform and they're willing to build in feature requests when they make sense. The platform is simple to work with which helped us roll it out across our entire store fleet and connect with customers more effectively wherever they are.
Cons
There isn't really anything we dislike about Endear's current feature set but we're definitely looking forward to seeing how they incorporate AI into the platform's native functionality over time.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Cristina E.
Retail, 101-500 employees
More than a year
“Responsive support every time”
Pros
Customer support is truly appreciatable. We've used other software before where getting help took far too long but with Endear, our questions are answered almost immediately.
Cons
The reporting still feels like an area that needs improvement. We want to create company-wide benchmarks and it would be much more helpful if we could pull detailed data showing exactly which segment is performing best.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Sara G.
Retail, 11-50 employees
Less than 6 months
“Personal notes make client care better”
Pros
Being able to keep personal notes for every client is something I really appreciate. Writing notes in my own words helps me remember people more clearly and it makes the connection I build with each client feel more genuine and personal.
Cons
I've noticed some issues with general emails about upcoming promotions. From what I understand, I can only send them to a group of 10 clients at a time and it would be much more convenient if I could send those emails to more people at once.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Frequently Asked Questions
What level of support does Endear offer?
Customer support includes training and help center resources.
What other apps does Endear integrate with?
Endear integrates with popular retail and marketing stack tools such as Shopify, Shopify POS, Klaviyo, Gorgias, Yotpo, and others.
What types of pricing plans does Endear offer?
Pricing starts at US $300/month. It also offers a free trial. Contact us to receive a personal Endear cost quote.
Who are the typical users of Endear?
Typical users include retail and consumer brands, multi‑store operations, store associates, and marketing teams.
What language does Endear support?
English is the primary language used in the user interface.
Does Endear have a mobile app?
Yes, it supports a mobile app for both iOS and Android platforms.
Does Endear offer an API?
Yes, Endear software offers an API.