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Overview
Endear is an AI-powered retail CRM and clientele platform that helps teams drive repeat sales through personalized outreach via email, SMS, and WhatsApp. While powerful, its focus on North American messaging may limit usability for international brands. It is designed to scale without increasing headcount.
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Starting Price
Custom
Endear Specifications
Sales Tracking
Customer Management
Security
Integrations
What Is Endear?
Endear (by We Are Arthur, Inc.) is a retail customer relationship management (CRM) and clienteling tool tailored for consumer brands. It helps store associates, marketing teams, and leadership unify customer data, manage appointments (both in‑store and virtual), create personalized outreach campaigns, and product lookbooks. It also engages them via live chat and tracks performance metrics across offline and online channels. It's designed to turn foot traffic and online interest into loyal customers.
Endear Pricing
Endear price starts at US $300 per month.
There is a free trial version available.
Disclaimer: The pricing is subject to change.
Endear Integrations
A few of the top platforms Endear integrates with are:
- Shopify software
- Klaviyo
- NewStore
- Gorgias
- Zendesk AI agents software
- Square
Who Is Endear For?
Endear serves a range of retail and lifestyle industries, including:
- Fashion and apparel
- Footwear
- Jewelry
- Luxury resale
- Sustainable consumer goods
- Lifestyle and accessories
Is Endear Right For You?
Endear is an ideal solution for retail businesses seeking to leverage their customer data for more effective sales and marketing. Its focus on clienteling, AI-powered features, and mobile app make it a great choice for teams that want to turn customer insights into actionable sales. The platform's ability to track sales attribution from outreach makes it easy to measure ROI and prove the value of clienteling efforts.
Still not sure about Endear? Contact our support team at (661) 384-7070 for further guidance.
Endear Features
This feature allows retail teams to create and schedule personalized, data-driven marketing campaigns. Users can build dynamic customer segments and send trackable messages across various channels like email, SMS, and WhatsApp. The platform enables businesses to automate outreach and nurture leads, driving engagement and repeat sales at scale.
Endear features tools that empower sales associates to cultivate lasting customer relationships. By providing a unified view of a customer's purchase history and preferences, the platform enables personalized, one-to-one communication. This functionality helps retail teams deliver a high-touch shopping experience, increasing customer loyalty and average order value.
The sales chat feature consolidates customer communications from various channels into a single, centralized inbox. It enables sales teams to engage with online shoppers in real time, answer questions, and provide product recommendations directly within the chat. This helps convert high-intent shoppers and provides a seamless customer experience.
This functionality streamlines the process of booking and managing in-store or virtual appointments. It offers a flexible calendar that can be customized by store or associate, allowing customers to easily book their preferred time. The feature also includes automated reminders and follow-ups to reduce no-shows and improve customer service.
Endear provides a robust analytics dashboard to measure the impact of outreach efforts on sales. Users can track key metrics such as clicks, replies, conversions, and total revenue. The reporting tools allow for performance comparison by salesperson, store, or channel, enabling data-driven decisions to optimize strategy and motivate teams.
