Rishiyan R.
Food & Beverages, 11-50 employees
More than a year
“GREEDY COMPANY!”
Pros
In our view, it doesn't really offer anything exceptional and at this point the company just feels increasingly greedy.
Cons
They no longer seem interested in working with other payment providers and instead push customers into using their own payment network, while charging outrageous 3.9% rates which feels like daylight robbery to us. It really seems like they're copying the Apple approach by locking customers into their ecosystem. On top of that, the customer loyalty feature has been promoted for years but in reality it still isn't properly there and doesn't work.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
4
Functionality
3
Dan O.
Hospitality, 1-10 employees
Less than 6 months
“Constant login issues”
Pros
It does the job properly ONLY when everything is actually running.
Cons
At the start of a shift, turning devices on often leads to the tills being logged out and then we cannot sign back in without contacting support first because of the "maximum device limit reached" message. Before adding extra features, the most important thing is having a system that powers up reliably every time. Support told me several times that this problem had already been fixed but in the end I moved to a different system. More than once, the support team dismissed my reports and claimed I had given the wrong information, even though the details I provided were correct.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
1
Jose G.
Information Technology and Services, 11-50 employees
Less than a year
“works well for us”
Pros
Using it with a restaurant business has been a very positive experience. I'm really happy with how well it integrates especially since most POS platforms don't handle restaurant interfaces very well.
Cons
I'd really like to see loyalty program support added in the future so our customers can take advantage of those benefits too.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Chemicals, 500+ employees
More than a year
“Fast cloud POS sync”
Pros
Running our B2B business, this software has been useful for gathering a large volume of POS data. One of the best parts is the cloud integration and the POS data transfer within the application is very fast and effective.
Cons
The quality of the data it collects still needs a lot of improvement in our view. The tool's retail support also has room to get better.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8