Erply Reviews

“feature-rich but takes learning”

Pros

There are plenty of features available to choose from based on what our business needs. We depend on the inventory management, the efficient point of sale, the loyalty program, promotions and the automated reports. The inventory management is very detailed and flexible when it comes to customization. The point of sale interface is easy while still supporting a more complex inventory setup. Whenever we've had system issues, the service team has resolved them quickly.

Cons

Getting comfortable with certain features and attributes hasn't always been simple for everyday users and learning how to use the system properly for our specific business needs has been a challenge. Once you get familiar with the platform and its quirks, it becomes much easier to take advantage of what it can do. Still, the training materials are limited and the overall experience would be much better if there were one-on-one training, classes or product demos available.

“Erply has been a great solution for our business. ”

Pros

The system is easy to use, the features are powerful, and the support team is always quick to help. Highly recommend.

Cons

none

“broken features with terrible ux”

Pros

It gives you plenty of customization options and a platform that can grow along with your business.

Cons

On paper, the feature set sounds excellent but that only matters if things actually work or feel like they were designed with users in mind. The UI and UX are awful. They've made a few updates here and there yet it still feels obvious that the team has little to no real understanding of UX design. Support is basically absent as well. I've been on several calls with their support team where I ended up knowing more about the product issues than they did. In some cases, I already knew what the problem was and what was causing it before they even figured it out. And if you need a bug fixed, don't expect much. We had one very simple bug that stayed unresolved for more than a year and a half. On top of that, they make strangely obscure and arbitrary product decisions. Just when it seems like the platform is finally moving in a better direction, they change something and somehow make it worse.

“Flexible integrations having handy apps”

Pros

Getting started with it feels very easy and there are plenty of options, integrations and apps to work with. The links and buttons are also very simple to use which makes everything feel convenient.

Cons

It's also very easy to use, with apps and more available. There are lots of options, integrations and applications and the links and buttons are very simple to work with as well.

“excellent inventory”

Pros

From inventory control to point-of-sale, this software has been excellent. It's easy to use and training staff on it is just as simple.

Cons

The only downside was with credit card purchase refunds which required getting in touch with IT customer care.

“great for complex integrations”

Pros

With a fairly complex setup that includes integrations with WooCommerce and multiple warehouses, this platform isn't exactly the simplest to use but that makes sense given how much it handles.

Cons

Uploading pictures is quite difficult and takes a long time.

“Powerful APIs and training tools”

Pros

Getting customers trained and adding their processes into the application has worked out really well. The suite of APIs is especially valuable since access to data is critical when you're managing a lot of internal and external processes like EDI, marketing and more.

Cons

Some features took a while to arrive even though they were eventually added. Support also has room for improvement.

“pricing calculations make no sense”

Pros

Being able to set up more than one price list is useful.

Cons

I don't know how people manage to work with this software successfully. The way discounts are calculated is so strange that you end up testing several different calculations just to land on the actual price you wanted.

“terrible support”

Pros

The reporting tools were great and easy to use.

Cons

Dealing with customer support was the worst part of using this system. Whenever I ran into a problem, nobody seemed available to answer my call and if I got a callback at all, it was often after 5 PM. Most of the help desk which appeared to be largely outsourced to India, had very limited knowledge. On top of that, several support staff came across as condescending and would tell me I was wrong about an issue instead of actually trying to reproduce it. Promised features took months longer than expected to roll out, problems I reported often stayed unresolved and if the issue wasn't directly affecting business operations, chances were I wouldn't hear back from anyone at all.

“no response after billing”

Pros

None. They sign you up, charge your card and then stop communicating completely.

Cons

I've been trying to cancel for two months and still haven't gotten any response. They enroll you, bill your credit card and after that you never hear from them again.

“Centralized management made easy”

Pros

My retail business has become much more manageable with this software. It helps me handle centralized data, keep stock under control and log in from multiple devices so I can manage everything from anywhere. The availability of different languages is also really helpful for my employees since it makes daily tasks simpler for them. On top of that, the data storage feels safe and secure, customer billing is fast and overall it has taken a lot of pressure off my day-to-day work.

Cons

Part I wasn't very happy with was the UI although after comparing it with similar software, I realized this kind of interface is pretty common in this category.

“multiple locations and ipad counts”

Pros

Running things across multiple locations has been really convenient. Setting up inventory items is easy and being able to use an iPad for inventory counts makes the whole process much more practical.

Cons

Only downside has been refunding credit card transactions since those issues sometimes mean I have to contact customer service to get them resolved.