Fusion Operations Reviews

“Clear workflows at a glance”

Pros

This application is really impressive because you can get everything set up very quickly and without much hassle. The interface is clean and well organized so it does not take long to find your way around. What I especially appreciate is how well it lets you track processes and keep everything visible in one place.

Cons

From time to time the page loads a bit slowly and the initial setup can feel somewhat tricky at first. Once you get familiar with it though, it stops being much of an issue.

“simple setup”

Pros

Setting it up was very easy and the customer support has been excellent. Whenever we have a question or need the software to handle something differently, they are very responsive and pleasant to work with.

Cons

A few areas still exist where it would be helpful to have more detailed drill-down options.

“amazing tool for us”

Pros

Getting started was incredibly fast. The platform is very easy to use and customizing it to fit our needs was simple.

Cons

Since we moved over from a more advanced system this one doesn't offer quite the same level of depth. That said the tradeoff is a day-to-day experience that feels much less difficult.

“Really amazing customer support”

Pros

Platform is simple to use and the customer service has been absolutely world class. We had no problem setting it up and running it.

Cons

I honestly don't have any complaints about the software.

“Shop floor logging made simple”

Pros

Working with this tool has been very easy. The software is simple to use and lets everyone on the shop floor log in, enter production data, record downtime and handle other tasks without much difficulty. It has also helped us bring quality check sheets directly into the products which gives us complete traceability for quality checks all within the production order.

Cons

Poor communication around updates is the part I have liked the least because it has often created problems for us in production when something in the process was changed.

“fusion works brilliantly”

Pros

Using it across both the back office and the shop floor has been very simple. Operators can switch between the different screens without any issue and the larger displays are especially helpful when welding staff are working from tablets in this tool.

Cons

The part I enjoy the least from the back-office side is the reporting. When exporting to Excel, I regularly have to remove extra words and figures that I do not need.

“excellent inventory tracking tools”

Pros

Filtering through historical inventory and production data is very easy especially if you already know your way around Excel tables. Importing and exporting with Excel is just as convenient which makes day-to-day work much faster. It is also really nice to see input from production floor workers included in a product at this price level.

Cons

One thing that would make this product feel complete for us is either built-in full accounting feature since the costing and valuation tools are already very strong or a companion accounting system designed to integrate perfectly with the production and inventory side.

“helpful inventory workflow”

Pros

Entering inventory through the utilization feature is fairly easy although the process still has room for improvement. Right now, it is a little too easy to assign inventory to the wrong press. It would help a lot if the system could scan the product number from the label as a verification step so inventory is matched to the correct product code. That kind of safeguard would make the process much more foolproof and give me complete confidence in what gets scanned into the system.

Cons

The label process is frustrating. I have to create production orders just to print labels, even when the product is already sitting in inventory. Because of that, I then have to go back in and manually delete those production orders so production does not accidentally try to make the item or pull the wrong production order when a new one is created. On top of that, Fusion is marketed as manufacturing software but all of the work instruction demos show bakeries making cakes. I think it would make more sense to show broader manufacturing examples so companies can better understand how the system fits their operation.

“real-time visibility across production”

Pros

It has impressed me with its live production tracking and how much visibility it gives across the full manufacturing workflow. The dashboard is polished so it's easy to keep an eye on orders, employees, machines, materials and even costs all from a single place.

Cons

It does come with a lot of functions but some of the more advanced analytics features or connections with niche third-party tools are not always as smooth or immediately available. That said those needs are pretty specific to our business so they probably won't matter to most users.

“responsive support”

Pros

What really stood out for our team was how little overhead was involved and how quickly we were able to get everything implemented and start collecting data on our production performance. The customer success manager assigned to us has been fantastic and that support model works extremely well for our team. The live chat support has also been excellent.

Cons

A few features did not fully match the needs of our production operations so we had to come up with some workarounds. There are also still a few minor limitations in flexibility that we would like to see improved.

“good experience with customer support”

Pros

The support setup is what I value most about this tool. Whenever I need help, I can reach someone from the support team through email or chat without much trouble.

Cons

Front end can feel a bit overwhelming at times especially when there is a lot going on.

“automation that saves time”

Pros

It automates repetitive processes for us which saves time and lowers the chances of human error.

Cons

Effectiveness of data merging depends heavily on the quality of the input data. If the data is incomplete, inconsistent or incorrect, the results can be negatively affected in our experience.

“Dependable inventory support”

Pros

Something that has worked really well is the excellent technical support, along with the wide range of useful tools it offers. Through very simple and easy-to-follow menus I'm able to manage my inventory in a simple way and without any trouble.

Cons

I really haven't run into any downsides which is definitely a very positive sign.

“Better visibility across production”

Pros

Since adopting this platform, our team has seen communication between the admin side and the production floor improve significantly. It captures real-time data which gives us clearer visibility into product activity, employee performance and machine efficiency, all of which helps when making decisions. The interface is also very user-friendly and that has improved accuracy in both traceability and inventory. On top of that, the Prodsmart team stays aligned with our processes so we can get the most value possible from the software in our facility.

Cons

We do not have any major complaints. Once in a while, we ran into some tablet glitches during the development stage but the Prodsmart team responded quickly and got the issues sorted out.

“user friendly product”

Pros

From day one it has been felt very user-friendly while still giving us really detailed information and insights. It's simple to navigate and the team behind it was fantastic to work with. During setup, they were responsive, helpful and quick to step in whenever we had questions or ran into any challenges.

Cons

It covered everything we needed and on top of that, it helped us improve some of the processes we already had in place.

“Real-time production visibility”

Pros

Something that really helped was how simple it is for our production floor team to use. Since we were operating without an ERP, we needed a way to see production activity and capacity in real time and Prodsmart has proven it can absolutely fill that role for us.

Cons

There really is not much I can point to as a problem, mainly because our organization has not rolled Prodsmart out broadly enough yet. We just have not used the application across a larger part of the business so it is too early to mention any real complaints.