Global Payments Retail POS

“Deceptive billing on a closed account”

Pros

To be very honest I don't have anything positive to say about this company.

Cons

They kept withdrawing processing fees even after we closed the account. When we contacted them they claimed it had never been closed. We had already shut that account down and opened a new one because the original one would not support gift cards. They also confirmed that no credit cards had been processed on that account yet they still continued taking money directly from our bank account. When I spoke with their team I explained that we had not received a single statement for this account in years. They said they could only provide the last 12 months and again assured me the account was closed. I asked for written documentation of that by email. I was then told they would review everything and let me know about reimbursement since no credit card transactions had been processed at all. Then on July 24 I received a collections letter dated July 16 2026 saying we had been sent to collections for $329.95 and that it was due immediately. I called collections and the person I spoke with said the account had not been closed, that he would close it and then transfer me to someone else so I could find out why I received the letter and why I had not heard anything about the review. While talking with this new person and confirming the merchant ID, I was told again that the account was not closed. I told him it absolutely had been closed twice already. He asked who I had spoken with and I told him. Then he asked whether I had a letter. As soon as I said I had the letter he suddenly changed his position and said the account was closed. After that yet another member on the team told me the account was closed and had finally been closed on June 1 2026. I asked why we were being sent to collections in July and beyond that, why they were charging processing fees on an account that had already been closed. They eventually came back on the phone and told me to disregard it because we supposedly did not owe anything. This felt extremely sketchy from start to finish. Please do your research before using this company. I would give 0 stars if I could.

“steep hidden fees”

Pros

Absolutely terrible experience.

Cons

Be very careful with this company. Check every statement closely because they often add unauthorized charges including things like a $499 infrastructure update fee. There are also other charges such as a $200 monthly fee if you do not complete their 5 question survey about protecting credit card holder information. Whenever I tried to get help, they just sent me in circles with no real resolution. They claimed I could dispute the charges and receive a refund but that never actually happens. And if you sign a contract, cancelling comes with another $499 fee. Very unhappy with this company.

“refunds only offered in exchange for a longer contract!”

Pros

Negative experience.

Cons

They failed to set up our charging platform properly even after we contacted them multiple times about the problem. Then they charged us $650 without any notice, explanation or warning. We had to push the dispute even further just to get attention. After that we were told everything had been fixed but none of it was actually corrected and they are still billing us for errors they made themselves. To make it worse they said we might only get a partial refund if we agreed to a longer contract. That feels like outright theft from customers. This company has no integrity at all. BEWARE!