HireHop Reviews

“Highly recommended”

Pros

There's honestly a lot to appreciate here: the flexibility, the responsive support, how simple it is to use and the overall cost. It connects well with other systems, keeps getting better over time and lets us adjust a huge amount ourselves, right down to the language so it fits our business model.

Cons

It's not really a strong procurement system but that's also not what it was designed to be so I don't think that's a fair complaint. Other than that, I genuinely can't think of any real negatives.

“fantastic support from day one”

Pros

Excellent customer service throughout and nothing ever feels like too much trouble for them. They helped me get everything set up remotely at the beginning which gave me a really clear understanding of what to do and how to use it.

Cons

There's nothing to dislike. It does exactly what it promises and even if you get stuck trying to do something, the support team resolves it very quickly.

“Worth every switch”

Pros

After moving over from another well-known platform that kept raising its prices it honestly turned out to be the best decision we could have made. We had three users on our previous software and dealt with constant problems like information not saving without any warning, plus a bunch of other bugs. It was recommended to us so we decided to give it a try and it quickly became clear that there was much better software out there than what we had been putting up with. Since a lot of other companies were also making the move and the cost was so much lower, we went ahead and switched. The transition was smooth and the support from their team was fantastic. One day we were still on the old system and the very next day we were fully using it and never looked back. Since switching, our business has grown, thanks to the excellent software and the incredible support team. I really can't recommend Hirehop highly enough. Staying with inferior software that costs more just doesn't make sense-making the switch was absolutely worth it and we are so glad we did.

Cons

I honestly have nothing negative to say about it at all, I genuinely have no complaints.

“offers free trial”

Pros

For me, being able to try it for free was a big plus and getting phone support in the UK makes it even better. The interface also looks polished and appealing.

Cons

The only thing that still comes up for me is the price, even though it is actually reasonable for what you get.

“Faster equipment dispatch”

Pros

Send out equipment has been really smooth using this tool and it has cut our admin time and mistakes by about 50%.

Cons

It can be hard sometimes to figure out where to go in the system to find the information we need.

“feature packed software”

Pros

From day one this has felt like an excellent, full-featured system that is very user friendly and it has already helped us make our processes more efficient. Every part of it works really well, from contract management to the way it supports warehouse operations and even AV technicians working out on site.

Cons

There is very little to complain about. If I had to point to one area that could be better, it would be the address book especially if it included more CRM-style features.

“Gives clear overview”

Pros

It gives us a clear overview and well-thought-out workflows. The system is extremely fast and provides quick access to all the important data.

Cons

German translation still isn't perfect in a few places for us.

“User-friendly for every age”

Pros

Working with it has been really simple. Whether it's someone on our team in their 20s or a colleague in their 60s everyone was able to learn it quickly and appreciates how simple the system is to use.

Cons

Setfields in the document templates don't always perform as well as they should.

“Helpful team”

Pros

From our first conversations with their team they came across as enthusiastic, proactive and genuinely willing to help with any issue. We were switching over from a very outdated system we had relied on for more than 15 years so naturally we were anxious about moving all of our data. They have supported us through the data migration and the initial setup which made the whole transition much less stressful. They also tailored the system to fit our niche business and because the software is so easy to use, training took very little time. It's a simple system which has a lot of power, flexibility and versatility behind it.

Cons

There's very little to complain about with this tool.

“easy to set up”

Pros

Getting started was simple and the team was very supportive during setup and made sure I was up and running without any hassle.

Cons

The overall layout could look a bit more polished and visually appealing.

“brilliant support team”

Pros

Since we first signed up, it has given us a lot to value. The customer support has been excellent from day one, from the free trial and initial guidance through the basics to the ongoing help after we fully moved forward with it. The team has been fantastic and never seemed bothered, even with my weekly calls and emails at times. Because of that support, we have built a system that is honestly one of the best setups I have worked with in 16 years in the hire industry and I would not want to switch to anything else. The level of customization for documents, layouts and functions is brilliant and it helps a lot that we can tailor everything to fit our company. On top of that, we can make changes immediately ourselves instead of waiting months for calls and requests to be handled like with some other software. Another big plus is how open the HireHop team is to listening to new ideas and actually putting some of them into place. A good example is hire suspensions which is now live and has saved us a huge amount of time while being a real help to the business.

Cons

One feature still being discussed is the ability to test items and then generate certificates. If that gets added, we would probably be using HireHop for 99% of our business operations.

“Optimized workflow”

Pros

After trying several other platforms, this is easily the best one I've worked with. It's simple to navigate and the workflow is far more convenient than any other software I've used before. It's also very fast and I can get to it from anywhere as long as I have a browser and an internet connection which makes it ideal for us since we're constantly on the move.

Cons

It handles everything I need it to do and even more than that so honestly there isn't anything I'd want to change.

“amazing value for money”

Pros

Really pleased with it-it's brilliant, simple to use and excellent value for money.

Cons

I don't have any complaints. It's brilliant software and very easy to use.

“It is a fantastic product”

Pros

Booking out kit is easy for our team and it makes it simple to spot any shortages. The pricing and costing features are clear and the auto-pulls function is really convenient to use.

Cons

A few things could still be improved, like being able to edit multiple items at the same time. It would also help to have the job number shown on the supplying page, a way to flag kit as broken while on site and a better mobile format.

“Covers more than expected!”

Pros

It has always been very simple to use and it handles a wide range of requirements, including some we hadn't even realized we needed.

Cons

In truth, I don't have any complaints. A few features we felt would be useful have already been added which shows they really pay attention to customer feedback.

“Fits our business really well”

Pros

It covers everything we need and then some. As our company expands, the software keeps fitting right in instead of holding us back like our previous system did. Switching to it was honestly one of the best decisions we made.

Cons

A stronger mobile phone version would be a nice addition although I've heard that's already on the way. Other than that, I really can't think of any complaints.

“Workflow boost we can rely on”

Pros

It includes every feature we need to keep the business running properly. It has noticeably improved and sped up our workflow and it helps us stay on top of everything much more effectively. Moving over from our previous software was easy as well. We'd happily recommend this software to anyone.

Cons

We haven't come across any problem that the HireHop team hasn't been able to sort out.

“easy to learn”

Pros

I've found it to be really amazing software that's simple to get started with and whenever something isn't clear the support team is always available to help.

Cons

Truthfully, not much comes to mind as a complaint. The interface looks a bit dated but it doesn't really cause any problems.

“Smooth discount handling”

Pros

Checking product availability is really simple for us and adding everything to the equipment list is just as easy. Once the list is put together the process for updating discounts feels very smooth.

Cons

One thing that's frustrating for me is that jobs can't actually be deleted. You can lower the priority but the job still remains active.

“Well trained customer support”

Pros

After about eight years on a server-based system, HireHop immediately felt like a completely different league. I'd already been aware for some time that our old software no longer fit what we needed and finding HireHop really confirmed that. The difference was huge: it's much more user-friendly, quicker to roll out, far more flexible and packed with a wider range of features. On top of that, the level of free help and support we received made the decision to move over an obvious one.

Cons

I genuinely can't find much to complain about especially since the team keeps releasing new features so any current issues may well be irrelevant before long. That said the POS shop sales side isn't really my favorite and there are a couple of invoicing and payment quirks that don't quite match our workflow. Even so, I suspect we'd run into similar issues with most software platforms. Overall the benefits far outweigh the downsides.