Tony W.
Hospitality, 500+ employees
More than a year
“support that really delivers”
Pros
Whenever we asked questions their support team has been helpful lately. The platform has a few issue here and there but strong support really matters and I've been able to get answers fairly quickly most of the time.
Cons
On the other side there was a time when version 1.0 stopped working and the support response wasn't there when it was needed. The help desk chat box could also be improved especially by giving users the option to expand it into a full-screen view.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Doug B.
Hospitality, 101-500 employees
More than a year
“Revenue-focused partner for restaurants”
Pros
One thing that really sets it apart is how much their team actually cares about the success of independent restaurants which feels pretty rare in software these days. They clearly understand many of the day-to-day challenges restaurants deal with and are consistently building a platform aimed at putting more revenue back into operators' hands. I also want to mention their agents who led our transition to the platform-they were extremely professional and the amount of hustle they brought to the process was incredible.
Cons
The platform does take some time to learn and can feel a bit difficult to navigate until you've spent a decent amount of time using it. On top of that having two separate admin dashboards can be confusing especially when it comes to onboarding and training new team members.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
AHMED B.
Restaurants, 101-500 employees
More than a year
“Amazing customer support”
Pros
Whenever we need them, their support is there and available to help.
Cons
No cons because they keep moving forward with technology and are always coming up with new ideas.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alejandro H.
Food & Beverages, 101-500 employees
Less than 6 months
“Helpful support every time”
Pros
The support that we have received from their customer representatives has been incredibly helpful, always available when we need assistance and they also make a point to follow up with us. Whenever the agent spots an issue, he reaches out on his own and helps us work through a solution.
Cons
There have been a few glitches here and there but we've been able to get most of them resolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8