Lindy D.
Sporting Goods, 1-10 employees
Less than a year
“Responsive customer support”
Pros
Getting sales associates started takes just minutes which has made adoption really quick. The cloud-based system is a major step up from QBPOS desktop. Setting up the product matrix is especially important for managing inventory styles that come in multiple sizes and colors. Support has been outstanding too-very responsive, detailed, patient and genuinely willing to help.
Cons
There are still a few reports that would be useful to have although they are not essential. That said, the support team and management have been very open to feedback, willing to create workarounds and receptive to adding more reporting options in the future.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Jim M.
Automotive, 1-10 employees
Less than 6 months
“Implementation support was fantastic”
Pros
The support team was outstanding throughout implementation. We needed some customization to fit the way we work and they got it done correctly on the first try.
Cons
Since we were replacing QB POS, getting up to speed on all the features took longer than we originally expected. That was really due to an internal personnel issue on our side, not a problem with the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8