Mindbody Reviews

Pros

The fact that Mindbody is community-based and interactive is something I truly admire.

Cons

Sometimes, canceling appointments doesn't reflect in real-time on the app.

Pros

I find the app's UI pleasant, easy to navigate, and truly motivating.

Cons

The free trial left me wanting more, and I wish I could extend it.

Pros

There are numerous options to compare classes and schedules across different studios, which is fantastic.

Cons

The mobile app is not particularly great, especially when it comes to paying for memberships.

Pros

One thing I really like is that they have a marketplace featuring other businesses, and it's easy for people to see and take advantage of new client specials.

Cons

In January of this year, I made the switch from Wellness Living to Mindbody, hoping it would simplify my life. Unfortunately, it has had the opposite effect. Firstly, while Mindbody allows you to set up late or no-show fees, it doesn't automatically charge the customer. I have to manually handle that myself. Additionally, it's absurd that customers need to be in a contract just to store their credit card information for charging purposes. Whenever I call for assistance, I am always instructed to do everything myself in front of a laptop. It's frustrating because it often takes a long time for them to identify the issue, and they typically send me a series of emails with step-by-step instructions instead of resolving it directly. It's far from convenient. Another major problem is that all the emails I send out for campaigns and advertising end up in my clients' spam folders. This defeats the purpose because they never see them. Mindbody's solution is to use a domain email instead of a Gmail, but it's too late for me to change my email at this point. Their alternative suggestion is to individually ask each client to add my email as a contact, but there's no easy way to do that. Even if I send them an email requesting it, they still won't see it. I also created a new client form that I wanted people to sign just once for all their future visits, but apparently, I have to individually send it to all my existing clients for them to sign. This requirement is absolutely ridiculous. Honestly, as a business owner, I am highly disappointed with the software switch. It has been very inconvenient, and I have to figure out everything on my own. Every time I call for support, I end up spending more time on the phone with customer service than I did with my previous software. It's disheartening that 90% of the time, they don't even know what the issue is and send me step-by-step instructions based on their best guess. At this point, I fail to see the purpose of customer service.

Pros

Mindbody is fantastic for scheduling appointments - it's just so easy to use.

Cons

I must say, this software is super easy to use, and I have no complaints whatsoever!

Pros

The ease of use while I am on the go is the best. Moreover scheduling is not a hassle anymore.

Cons

Even though I am not the biggest fan of the pricing, I believe it's worth it.

Pros

What truly stands out to me about this app is how it keeps me accountable for my fitness. The motivation it provides is outstanding!

Cons

I can't find anything negative to say about this app. It's been great!

Pros

I still remember using Mindbody years ago, and it has come a long way since then. They must be really taking feedback seriously.

Cons

It can be confusing when some businesses have their information on Mindbody, their own app, and a website. I sometimes struggle to determine which one to use.

Pros

Mindbody has made client management so much easier for me. I love that they offer an app option (for an additional cost) because it allows me to send push notifications to my clients.

Cons

There were occasions when I encountered issues with clients being overcharged.

Pros

It's great to have access to many different companies within the same application.

Cons

I enjoy comparing prices with their website, although I am not always sure if they are listed at the same price.

Pros

With Mindbody it is easy to make changes and even use it. Online scheduling is also not a problem anymore.

Cons

It's interesting that there are five different ways to accomplish the same thing.

Pros

Mindbody very user-friendly. I can easily see all the places where I can book appointments.

Cons

Overall, there wasn't much that I didn't enjoy, except for the fact that it's not universally accessible which limits the number of appointments I had on it. It would be great if it could be integrated as a web interface since I am only aware of the app.

Pros

I have to say, customer support is lacking. Even with the best scheduling app, if it takes up to 10 hours a week to get answers, being put on hold, making repeat calls, and dealing with confusion among the company, it becomes impractical to do business.

Cons

Their customer support is practically non-existent, and I found myself spending more time on the phone than actually getting work done. We were their customers for over 10 years, but we eventually gave up. When we tried to switch providers, they made it too much difficult to obtain our data, which is essentially our entire database. They misled us by claiming our database was immediately wiped out, but it wasn't. The losses we incurred with this company were substantial.

Pros

I absolutely love that I can see various types of classes available during my available self-care time slots. Since my schedule often shifts, and self-care time overlaps with other obligations, MindBody keeps me informed about what's happening now and in the future. It allows me to explore options, book classes, and even sends me a calendar link with mapping. This app is amazing!

Cons

It would be helpful to have time slot, mileage willing to travel, and available search options.

Pros

I like how simple it is to book things throughout the app.

Cons

This thin I do not like is the inconsistencies that often arise between MindBody and other apps offering the same services.

Pros

The ease of scheduling and booking clients, along with payment processing is remarkable.

Cons

Family-based profiles are needed. They currently only offer individual profiles, causing issues for families.