Mindbody

Overall VERY Disappointed.

Pros

One thing I really like is that they have a marketplace featuring other businesses, and it's easy for people to see and take advantage of new client specials.

Cons

In January of this year, I made the switch from Wellness Living to Mindbody, hoping it would simplify my life. Unfortunately, it has had the opposite effect. Firstly, while Mindbody allows you to set up late or no-show fees, it doesn't automatically charge the customer. I have to manually handle that myself. Additionally, it's absurd that customers need to be in a contract just to store their credit card information for charging purposes. Whenever I call for assistance, I am always instructed to do everything myself in front of a laptop. It's frustrating because it often takes a long time for them to identify the issue, and they typically send me a series of emails with step-by-step instructions instead of resolving it directly. It's far from convenient. Another major problem is that all the emails I send out for campaigns and advertising end up in my clients' spam folders. This defeats the purpose because they never see them. Mindbody's solution is to use a domain email instead of a Gmail, but it's too late for me to change my email at this point. Their alternative suggestion is to individually ask each client to add my email as a contact, but there's no easy way to do that. Even if I send them an email requesting it, they still won't see it. I also created a new client form that I wanted people to sign just once for all their future visits, but apparently, I have to individually send it to all my existing clients for them to sign. This requirement is absolutely ridiculous. Honestly, as a business owner, I am highly disappointed with the software switch. It has been very inconvenient, and I have to figure out everything on my own. Every time I call for support, I end up spending more time on the phone with customer service than I did with my previous software. It's disheartening that 90% of the time, they don't even know what the issue is and send me step-by-step instructions based on their best guess. At this point, I fail to see the purpose of customer service.

Mindbody user

Pros

There are numerous options to compare classes and schedules across different studios, which is fantastic.

Cons

The mobile app is not particularly great, especially when it comes to paying for memberships.

Mind body

Pros

I find the app's UI pleasant, easy to navigate, and truly motivating.

Cons

The free trial left me wanting more, and I wish I could extend it.