Overall Rating

4.2

36 Review(s)

Rating Distribution

5

star

(17)

4

star

(14)

3

star

(2)

2

star

(1)

1

star

(2)

Satisfaction Score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

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Works best in the boutique industry
Pros

The business app comes in handy for quickly checking accounts and sales, as well as generating various reports.

Cons

This program seems specifically designed for boutique industries like estheticians and workout studios. Unfortunately, my company which focuses on dog training has to find workarounds to make the program work for us. It would be a perfect fit if I owned a yoga studio but that's not the case.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9

Melissa

Veterinary, 1-10 employees

Less than a year

June 2024

An Essential Tool for Wellness Professionals
Pros

I absolutely adore the user-friendly interface, the efficient scheduling and the seamless integration with other platforms like Zoom and Shopify.

Cons

Managing all aspects of my business on the go is challenging due to the lack of certain features in the mobile business app.

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

Marc

Internet, 1-10 employees

More than a year

June 2024

MINDBODY is Functional, But Not Great
Pros

It's great that the app is available nationwide, allowing clients to book in advance. Managing rosters is also quite easy.

Cons

The cost is quite high and it requires having a separate instance for each site. Recent upgrades were not improvements and caused some issues. Additionally, the inability to customize reports is a drawback.

Ease of use

6

Value for money

6

Customer Support

7

Functionality

6

kimberly

Hospital & Health Care, 11-50 employees

More than a year

June 2024

Great Features and Easy to use
Pros

Mindbody software is a powerful platform that streamlines operations for wellness and fitness businesses. It excels in providing comprehensive features for scheduling, client management and payment processing. One of its standout qualities is the intuitive interface which makes booking for clients and managing schedules for staff a hassle free task. The software caters to various wellness sectors such as gyms, spas and yoga studios, offering customizable options to meet different business needs.

Cons

While Mindbody offers a wide range of functionality but the pricing structure can be complex and costs may increase when additional features are added. Although customer support is generally responsive, it would be beneficial to have more personalized assistance during peak times.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

Anonymous

Not Specified, 51-100 employees

Less than a year

June 2024

Using Mindbody at New York Pilates
Pros

The customer service is exceptional. Whenever I encounter a problem, a simple phone call resolves it quickly.

Cons

I've been a customer since 2008, and in the past 4 to 5 years, the price has increased significantly. However, they offered me a deal to renew my subscription, and I was thrilled with it!

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Daphne

Health, Wellness and Fitness, 1-10 employees

More than a year

June 2024

Mindbody for an Athletic Training Facility
Pros

I love the fact that we can handle nearly all of our business requirements within a single application.

Cons

I am not a fan of the outdated aspects in the software. Also it annoys me when the software glitches or experiences downtime.

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

Courtney

Health, Wellness and Fitness, 11-50 employees

More than a year

June 2024

Atrocious
Pros

The system works to a certain extent. It seems to have all the essential functions expected from a CRM, although the way they are presented can be quite convoluted.

Cons

I have quite a lengthy list of concerns with Mindbody. Firstly, I find it inconvenient that I have to physically press a button to manually release a schedule at a specific time and date. In today's world, where other CRMs allow you to prebuild and schedule releases, this requirement seems unnecessary. Secondly, the membership system doesn't make sense. Clients cannot suspend their membership and book a class until the day it's unsuspended. For example, if a client suspends their membership until the 16th, they cannot book a class on the 17th until the 16th actually arrives. This lack of flexibility could easily be resolved with a simple code. Thirdly, Mindbody overpromises the functions of its product. I was sold a Cross Regional product with the assurance that my clients could seamlessly book across studios. However, in reality, they couldn't book without numerous manual inputs, and it was far from seamless. Despite their attempts to fix it, the issue remains unresolved, and they won't allow me to leave the platform, even after it was proven that their solution doesn't work. When I raised these issues, their response was, "That's a known limitation and is on the roadmap." No such limitation was disclosed to me prior to signing up. This list could go on and on. If you're considering Mindbody for multiple studios or a user-friendly product, I strongly advise against it.

Ease of use

2

Value for money

2

Customer Support

2

Functionality

4

Alexandrew

Health, Wellness and Fitness, 11-50 employees

More than a year

June 2024

Amazing system
Pros

Among various scheduling systems, this one is by far the easiest to use.

Cons

The aspect I like the least about the system is its somewhat high price.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Anessa

Health, Wellness and Fitness, 11-50 employees

More than a year

June 2024

Mindbody Review
Pros

Having everything consolidated in one place is fantastic. We can manage schedules, track appointments, handle contracts and process payments seamlessly.

Cons

I've noticed a lack of flexibility in the system, and at times it requires significant customer service assistance. It doesn't prioritize customer focus as much as it could.

Ease of use

8

Value for money

7

Customer Support

10

Functionality

7

Payam

Health, Wellness and Fitness, 11-50 employees

More than a year

June 2024

MindBody is the best scheduling app!
Pros

Mindbody software is packed with so many features! As an admin, I have the flexibility to customize the services we offer.

Cons

Mindbody offers a wide range range of features. However, it may take some time to familiarize myself with all of them.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Bheige

Sports, 1-10 employees

Less than a year

June 2024

Great software
Pros

The support provided by this software is truly the best I have ever experienced. It's worth it just for that alone.

Cons

Honestly, I can't think of any major cons at the moment.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Heather

Health, Wellness and Fitness, 11-50 employees

Less than a year

June 2024

Mindbody does it all!
Pros

I absolutely love Mindbody for its seamless scheduling of client appointments and the analytics feature is simply fantastic! I rely on it weekly to report sales to my accountant and analyze the sources of my sales in a given quarter. Based on the insights, I made adjustments to my marketing approach. Additionally, I really like the feature to create automations that welcome clients, send notifications and request reviews at different stages of their experience with us. Thank you!

Cons

Getting my branded website to seamlessly work with Mindbody was initially challenging. I had to switch from the 'appointment' setup to a 'class' setup because my business accommodates up to 11 people per 2-hour session. It required some effort to redo everything, but once I made the switch, it's been working fine.

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

Lori

Health, Wellness and Fitness, 1-10 employees

Less than a year

June 2024

Mindbody Review
Pros

The system is amazing and easy to use. It has a user-friendly interface which makes it particularly great for onboarding new employees.

Cons

There are occasional glitches that make it challenging for employees to log in.

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

Nancy

Health, Wellness and Fitness, 11-50 employees

Less than a year

June 2024

Basic Package Review
Pros

Adding and canceling clients for classes and appointments is pretty simple with Mindbody.

Cons

The basic version has very limited reporting capabilities, especially when it comes to monitoring customer account balances and the number of classes left.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9

LoriAnn

Health, Wellness and Fitness, 1-10 employees

Less than a year

June 2024

Mindbody is Great
Pros

The scheduling feature is extremely easy to use.

Cons

What I have noticed it that Mindbody mobile app is the most effective option. The browser version can be a bit strange.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

Erica

Construction, 11-50 employees

Less than 6 months

June 2024

Great user friendly app
Pros

I rely on this app for my fitness needs, and it is incredibly user-friendly. It helps me stay on track by reminding me of my classes and allows me to easily add them to my calendar. It seems like many fitness facilities use this app as well.

Cons

Everything is running smoothly, and I can't think of any issues at the moment.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Obaid

Real Estate, 51-100 employees

Less than a year

June 2024

When it works, it's great
Pros

The online booking, marketing suite with automated emails, appointment confirmations, personal branded app, and membership and package management are all fantastic features.

Cons

Mindbody's customer support is terrible. They struggle to understand and resolve recurring software problems. There are constant glitches, and all automated emails end up in spam. Credit card processing is significantly delayed which takes up to 5 days. Considering what you get, the pricing is excessively expensive.

Ease of use

6

Value for money

3

Customer Support

3

Functionality

6

Dr. Sarah

Health, Wellness and Fitness, 1-10 employees

Less than a year

June 2024

My review of the product
Pros

Mindbody works well and offers great scheduling capabilities.

Cons

The customer support provided is not good.

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

Emily

Hospital & Health Care, 51-100 employees

June 2024

Great tool to schedule classes
Pros

Mindbody makes scheduling classes incredibly easy and it helps me keep track of my schedule. I can find classes and cancel if something comes up and I am unable to attend. It also provides information on the instructors. Essentially, I no longer need to call the gym because all the information is readily available in the app.

Cons

Scheduling classes at multiple gyms can be a little clunky. Navigating between all of them is not easy, but it's not impossible either.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Lisa

Health, Wellness and Fitness, 51-100 employees

Less than a year

June 2024

Easy booking platform
Pros

I really love the fact that how easily I can book appointments.

Cons

I find it more convenient to use Mindbody on a computer rather than on a mobile device.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Megan

Design, 1-10 employees

More than a year

June 2024

Community based
Pros

The fact that Mindbody is community-based and interactive is something I truly admire.

Cons

Sometimes, canceling appointments doesn't reflect in real-time on the app.

Ease of use

7

Value for money

7

Customer Support

7

Functionality

9

Sarah

Accounting, 500+ employees

Less than 6 months

June 2024

Mind body
Pros

I find the app's UI pleasant, easy to navigate, and truly motivating.

Cons

The free trial left me wanting more, and I wish I could extend it.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Sylla

Arts and Crafts, 1-10 employees

June 2024

Mindbody user
Pros

There are numerous options to compare classes and schedules across different studios, which is fantastic.

Cons

The mobile app is not particularly great, especially when it comes to paying for memberships.

Ease of use

6

Value for money

9

Customer Support

7

Functionality

9

Elena

Medical Devices, 500+ employees

More than a year

June 2024

Overall VERY Disappointed.
Pros

One thing I really like is that they have a marketplace featuring other businesses, and it's easy for people to see and take advantage of new client specials.

Cons

In January of this year, I made the switch from Wellness Living to Mindbody, hoping it would simplify my life. Unfortunately, it has had the opposite effect. Firstly, while Mindbody allows you to set up late or no-show fees, it doesn't automatically charge the customer. I have to manually handle that myself. Additionally, it's absurd that customers need to be in a contract just to store their credit card information for charging purposes. Whenever I call for assistance, I am always instructed to do everything myself in front of a laptop. It's frustrating because it often takes a long time for them to identify the issue, and they typically send me a series of emails with step-by-step instructions instead of resolving it directly. It's far from convenient. Another major problem is that all the emails I send out for campaigns and advertising end up in my clients' spam folders. This defeats the purpose because they never see them. Mindbody's solution is to use a domain email instead of a Gmail, but it's too late for me to change my email at this point. Their alternative suggestion is to individually ask each client to add my email as a contact, but there's no easy way to do that. Even if I send them an email requesting it, they still won't see it. I also created a new client form that I wanted people to sign just once for all their future visits, but apparently, I have to individually send it to all my existing clients for them to sign. This requirement is absolutely ridiculous. Honestly, as a business owner, I am highly disappointed with the software switch. It has been very inconvenient, and I have to figure out everything on my own. Every time I call for support, I end up spending more time on the phone with customer service than I did with my previous software. It's disheartening that 90% of the time, they don't even know what the issue is and send me step-by-step instructions based on their best guess. At this point, I fail to see the purpose of customer service.

Ease of use

4

Value for money

6

Customer Support

2

Functionality

2

Miranda

Sports, 1-10 employees

Less than 6 months

June 2024

Such a good product
Pros

Mindbody is fantastic for scheduling appointments - it's just so easy to use.

Cons

I must say, this software is super easy to use, and I have no complaints whatsoever!

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Jae

Hospital & Health Care, 11-50 employees

Less than a year

May 2024

Great product! Thank you guys?!?
Pros

The ease of use while I am on the go is the best. Moreover scheduling is not a hassle anymore.

Cons

Even though I am not the biggest fan of the pricing, I believe it's worth it.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Anonymous

Not Specified, 1-10 employees

May 2024

THE MOST MOTIVATIONAL
Pros

What truly stands out to me about this app is how it keeps me accountable for my fitness. The motivation it provides is outstanding!

Cons

I can't find anything negative to say about this app. It's been great!

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Ja'Keya

Health, Wellness and Fitness, 1-10 employees

Less than a year

May 2024

Been around for a while and got much hetter
Pros

I still remember using Mindbody years ago, and it has come a long way since then. They must be really taking feedback seriously.

Cons

It can be confusing when some businesses have their information on Mindbody, their own app, and a website. I sometimes struggle to determine which one to use.

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

Olivia

Retail, 1-10 employees

More than a year

May 2024

Great for managing clientele at a yoga studio
Pros

Mindbody has made client management so much easier for me. I love that they offer an app option (for an additional cost) because it allows me to send push notifications to my clients.

Cons

There were occasions when I encountered issues with clients being overcharged.

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

Julia

Health, Wellness and Fitness, 1-10 employees

Less than a year

May 2024

Book with Ease
Pros

It's great to have access to many different companies within the same application.

Cons

I enjoy comparing prices with their website, although I am not always sure if they are listed at the same price.

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

Kath

Logistics and Supply Chain, 500+ employees

Less than 6 months

May 2024

Mindbody Staff
Pros

With Mindbody it is easy to make changes and even use it. Online scheduling is also not a problem anymore.

Cons

It's interesting that there are five different ways to accomplish the same thing.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

Jessica

Medical Practice, 11-50 employees

More than a year

May 2024

Simple for reviews
Pros

Mindbody very user-friendly. I can easily see all the places where I can book appointments.

Cons

Overall, there wasn't much that I didn't enjoy, except for the fact that it's not universally accessible which limits the number of appointments I had on it. It would be great if it could be integrated as a web interface since I am only aware of the app.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

Mitchell

Higher Education, 1-10 employees

More than a year

May 2024

Worst organized company NOT support whatsoever
Pros

I have to say, customer support is lacking. Even with the best scheduling app, if it takes up to 10 hours a week to get answers, being put on hold, making repeat calls, and dealing with confusion among the company, it becomes impractical to do business.

Cons

Their customer support is practically non-existent, and I found myself spending more time on the phone than actually getting work done. We were their customers for over 10 years, but we eventually gave up. When we tried to switch providers, they made it too much difficult to obtain our data, which is essentially our entire database. They misled us by claiming our database was immediately wiped out, but it wasn't. The losses we incurred with this company were substantial.

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

Linda

Entertainment, 11-50 employees

More than a year

May 2024

My goto app for searching classes that are available for the time that I have carved out!
Pros

I absolutely love that I can see various types of classes available during my available self-care time slots. Since my schedule often shifts, and self-care time overlaps with other obligations, MindBody keeps me informed about what's happening now and in the future. It allows me to explore options, book classes, and even sends me a calendar link with mapping. This app is amazing!

Cons

It would be helpful to have time slot, mileage willing to travel, and available search options.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Tanille

Alternative Medicine, 1-10 employees

More than a year

May 2024

Inconsistent pricing
Pros

I like how simple it is to book things throughout the app.

Cons

This thin I do not like is the inconsistencies that often arise between MindBody and other apps offering the same services.

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

Marnie

Design, 1-10 employees

Less than a year

May 2024

Long term Mindbody user
Pros

The ease of scheduling and booking clients, along with payment processing is remarkable.

Cons

Family-based profiles are needed. They currently only offer individual profiles, causing issues for families.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

Meredith

Recreational Facilities and Services, 11-50 employees

More than a year

May 2024