Mindbody Reviews
36 Review(s)
softwareOverall Rating
4.2
36 Review(s)
Rating Distribution
5
(17)
4
(14)
3
(2)
2
(1)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Overall Rating
4.2
36 Review(s)
Rating Distribution
5
(17)
4
(14)
3
(2)
2
(1)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Works best in the boutique industry
Works best in the boutique industry
Pros
The business app comes in handy for quickly checking accounts and sales, as well as generating various reports.
Cons
This program seems specifically designed for boutique industries like estheticians and workout studios. Unfortunately, my company which focuses on dog training has to find workarounds to make the program work for us. It would be a perfect fit if I owned a yoga studio but that's not the case.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Melissa
Veterinary, 1-10 employees
Less than a year
June 2024
An Essential Tool for Wellness Professionals
An Essential Tool for Wellness Professionals
Pros
I absolutely adore the user-friendly interface, the efficient scheduling and the seamless integration with other platforms like Zoom and Shopify.
Cons
Managing all aspects of my business on the go is challenging due to the lack of certain features in the mobile business app.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Marc
Internet, 1-10 employees
More than a year
June 2024
MINDBODY is Functional, But Not Great
MINDBODY is Functional, But Not Great
Pros
It's great that the app is available nationwide, allowing clients to book in advance. Managing rosters is also quite easy.
Cons
The cost is quite high and it requires having a separate instance for each site. Recent upgrades were not improvements and caused some issues. Additionally, the inability to customize reports is a drawback.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
kimberly
Hospital & Health Care, 11-50 employees
More than a year
June 2024
Great Features and Easy to use
Great Features and Easy to use
Pros
Mindbody software is a powerful platform that streamlines operations for wellness and fitness businesses. It excels in providing comprehensive features for scheduling, client management and payment processing. One of its standout qualities is the intuitive interface which makes booking for clients and managing schedules for staff a hassle free task. The software caters to various wellness sectors such as gyms, spas and yoga studios, offering customizable options to meet different business needs.
Cons
While Mindbody offers a wide range of functionality but the pricing structure can be complex and costs may increase when additional features are added. Although customer support is generally responsive, it would be beneficial to have more personalized assistance during peak times.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, 51-100 employees
Less than a year
June 2024
Using Mindbody at New York Pilates
Using Mindbody at New York Pilates
Pros
The customer service is exceptional. Whenever I encounter a problem, a simple phone call resolves it quickly.
Cons
I've been a customer since 2008, and in the past 4 to 5 years, the price has increased significantly. However, they offered me a deal to renew my subscription, and I was thrilled with it!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daphne
Health, Wellness and Fitness, 1-10 employees
More than a year
June 2024
Mindbody for an Athletic Training Facility
Mindbody for an Athletic Training Facility
Pros
I love the fact that we can handle nearly all of our business requirements within a single application.
Cons
I am not a fan of the outdated aspects in the software. Also it annoys me when the software glitches or experiences downtime.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Courtney
Health, Wellness and Fitness, 11-50 employees
More than a year
June 2024
Atrocious
Atrocious
Pros
The system works to a certain extent. It seems to have all the essential functions expected from a CRM, although the way they are presented can be quite convoluted.
Cons
I have quite a lengthy list of concerns with Mindbody. Firstly, I find it inconvenient that I have to physically press a button to manually release a schedule at a specific time and date. In today's world, where other CRMs allow you to prebuild and schedule releases, this requirement seems unnecessary. Secondly, the membership system doesn't make sense. Clients cannot suspend their membership and book a class until the day it's unsuspended. For example, if a client suspends their membership until the 16th, they cannot book a class on the 17th until the 16th actually arrives. This lack of flexibility could easily be resolved with a simple code. Thirdly, Mindbody overpromises the functions of its product. I was sold a Cross Regional product with the assurance that my clients could seamlessly book across studios. However, in reality, they couldn't book without numerous manual inputs, and it was far from seamless. Despite their attempts to fix it, the issue remains unresolved, and they won't allow me to leave the platform, even after it was proven that their solution doesn't work. When I raised these issues, their response was, "That's a known limitation and is on the roadmap." No such limitation was disclosed to me prior to signing up. This list could go on and on. If you're considering Mindbody for multiple studios or a user-friendly product, I strongly advise against it.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
Alexandrew
Health, Wellness and Fitness, 11-50 employees
More than a year
June 2024
Amazing system
Amazing system
Pros
Among various scheduling systems, this one is by far the easiest to use.
Cons
The aspect I like the least about the system is its somewhat high price.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anessa
Health, Wellness and Fitness, 11-50 employees
More than a year
June 2024
Mindbody Review
Mindbody Review
Pros
Having everything consolidated in one place is fantastic. We can manage schedules, track appointments, handle contracts and process payments seamlessly.
Cons
I've noticed a lack of flexibility in the system, and at times it requires significant customer service assistance. It doesn't prioritize customer focus as much as it could.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
7
Payam
Health, Wellness and Fitness, 11-50 employees
More than a year
June 2024
MindBody is the best scheduling app!
MindBody is the best scheduling app!
Pros
Mindbody software is packed with so many features! As an admin, I have the flexibility to customize the services we offer.
Cons
Mindbody offers a wide range range of features. However, it may take some time to familiarize myself with all of them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bheige
Sports, 1-10 employees
Less than a year
June 2024
Great software
Great software
Pros
The support provided by this software is truly the best I have ever experienced. It's worth it just for that alone.
Cons
Honestly, I can't think of any major cons at the moment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Heather
Health, Wellness and Fitness, 11-50 employees
Less than a year
June 2024
Mindbody does it all!
Mindbody does it all!
Pros
I absolutely love Mindbody for its seamless scheduling of client appointments and the analytics feature is simply fantastic! I rely on it weekly to report sales to my accountant and analyze the sources of my sales in a given quarter. Based on the insights, I made adjustments to my marketing approach. Additionally, I really like the feature to create automations that welcome clients, send notifications and request reviews at different stages of their experience with us. Thank you!
Cons
Getting my branded website to seamlessly work with Mindbody was initially challenging. I had to switch from the 'appointment' setup to a 'class' setup because my business accommodates up to 11 people per 2-hour session. It required some effort to redo everything, but once I made the switch, it's been working fine.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Lori
Health, Wellness and Fitness, 1-10 employees
Less than a year
June 2024
Mindbody Review
Mindbody Review
Pros
The system is amazing and easy to use. It has a user-friendly interface which makes it particularly great for onboarding new employees.
Cons
There are occasional glitches that make it challenging for employees to log in.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Nancy
Health, Wellness and Fitness, 11-50 employees
Less than a year
June 2024
Basic Package Review
Basic Package Review
Pros
Adding and canceling clients for classes and appointments is pretty simple with Mindbody.
Cons
The basic version has very limited reporting capabilities, especially when it comes to monitoring customer account balances and the number of classes left.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
LoriAnn
Health, Wellness and Fitness, 1-10 employees
Less than a year
June 2024
Mindbody is Great
Mindbody is Great
Pros
The scheduling feature is extremely easy to use.
Cons
What I have noticed it that Mindbody mobile app is the most effective option. The browser version can be a bit strange.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Erica
Construction, 11-50 employees
Less than 6 months
June 2024
Great user friendly app
Great user friendly app
Pros
I rely on this app for my fitness needs, and it is incredibly user-friendly. It helps me stay on track by reminding me of my classes and allows me to easily add them to my calendar. It seems like many fitness facilities use this app as well.
Cons
Everything is running smoothly, and I can't think of any issues at the moment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Obaid
Real Estate, 51-100 employees
Less than a year
June 2024
When it works, it's great
When it works, it's great
Pros
The online booking, marketing suite with automated emails, appointment confirmations, personal branded app, and membership and package management are all fantastic features.
Cons
Mindbody's customer support is terrible. They struggle to understand and resolve recurring software problems. There are constant glitches, and all automated emails end up in spam. Credit card processing is significantly delayed which takes up to 5 days. Considering what you get, the pricing is excessively expensive.
Ease of use
6
Value for money
3
Customer Support
3
Functionality
6
Dr. Sarah
Health, Wellness and Fitness, 1-10 employees
Less than a year
June 2024
My review of the product
My review of the product
Pros
Mindbody works well and offers great scheduling capabilities.
Cons
The customer support provided is not good.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Emily
Hospital & Health Care, 51-100 employees
June 2024
Great tool to schedule classes
Great tool to schedule classes
Pros
Mindbody makes scheduling classes incredibly easy and it helps me keep track of my schedule. I can find classes and cancel if something comes up and I am unable to attend. It also provides information on the instructors. Essentially, I no longer need to call the gym because all the information is readily available in the app.
Cons
Scheduling classes at multiple gyms can be a little clunky. Navigating between all of them is not easy, but it's not impossible either.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Health, Wellness and Fitness, 51-100 employees
Less than a year
June 2024
Easy booking platform
Easy booking platform
Pros
I really love the fact that how easily I can book appointments.
Cons
I find it more convenient to use Mindbody on a computer rather than on a mobile device.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Megan
Design, 1-10 employees
More than a year
June 2024
Community based
Community based
Pros
The fact that Mindbody is community-based and interactive is something I truly admire.
Cons
Sometimes, canceling appointments doesn't reflect in real-time on the app.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Sarah
Accounting, 500+ employees
Less than 6 months
June 2024
Mind body
Mind body
Pros
I find the app's UI pleasant, easy to navigate, and truly motivating.
Cons
The free trial left me wanting more, and I wish I could extend it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sylla
Arts and Crafts, 1-10 employees
June 2024
Mindbody user
Mindbody user
Pros
There are numerous options to compare classes and schedules across different studios, which is fantastic.
Cons
The mobile app is not particularly great, especially when it comes to paying for memberships.
Ease of use
6
Value for money
9
Customer Support
7
Functionality
9
Elena
Medical Devices, 500+ employees
More than a year
June 2024
Overall VERY Disappointed.
Overall VERY Disappointed.
Pros
One thing I really like is that they have a marketplace featuring other businesses, and it's easy for people to see and take advantage of new client specials.
Cons
In January of this year, I made the switch from Wellness Living to Mindbody, hoping it would simplify my life. Unfortunately, it has had the opposite effect. Firstly, while Mindbody allows you to set up late or no-show fees, it doesn't automatically charge the customer. I have to manually handle that myself. Additionally, it's absurd that customers need to be in a contract just to store their credit card information for charging purposes. Whenever I call for assistance, I am always instructed to do everything myself in front of a laptop. It's frustrating because it often takes a long time for them to identify the issue, and they typically send me a series of emails with step-by-step instructions instead of resolving it directly. It's far from convenient. Another major problem is that all the emails I send out for campaigns and advertising end up in my clients' spam folders. This defeats the purpose because they never see them. Mindbody's solution is to use a domain email instead of a Gmail, but it's too late for me to change my email at this point. Their alternative suggestion is to individually ask each client to add my email as a contact, but there's no easy way to do that. Even if I send them an email requesting it, they still won't see it. I also created a new client form that I wanted people to sign just once for all their future visits, but apparently, I have to individually send it to all my existing clients for them to sign. This requirement is absolutely ridiculous. Honestly, as a business owner, I am highly disappointed with the software switch. It has been very inconvenient, and I have to figure out everything on my own. Every time I call for support, I end up spending more time on the phone with customer service than I did with my previous software. It's disheartening that 90% of the time, they don't even know what the issue is and send me step-by-step instructions based on their best guess. At this point, I fail to see the purpose of customer service.
Ease of use
4
Value for money
6
Customer Support
2
Functionality
2
Miranda
Sports, 1-10 employees
Less than 6 months
June 2024
Such a good product
Such a good product
Pros
Mindbody is fantastic for scheduling appointments - it's just so easy to use.
Cons
I must say, this software is super easy to use, and I have no complaints whatsoever!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jae
Hospital & Health Care, 11-50 employees
Less than a year
May 2024
Great product! Thank you guys?!?
Great product! Thank you guys?!?
Pros
The ease of use while I am on the go is the best. Moreover scheduling is not a hassle anymore.
Cons
Even though I am not the biggest fan of the pricing, I believe it's worth it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 1-10 employees
May 2024
THE MOST MOTIVATIONAL
THE MOST MOTIVATIONAL
Pros
What truly stands out to me about this app is how it keeps me accountable for my fitness. The motivation it provides is outstanding!
Cons
I can't find anything negative to say about this app. It's been great!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ja'Keya
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 2024
Been around for a while and got much hetter
Been around for a while and got much hetter
Pros
I still remember using Mindbody years ago, and it has come a long way since then. They must be really taking feedback seriously.
Cons
It can be confusing when some businesses have their information on Mindbody, their own app, and a website. I sometimes struggle to determine which one to use.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Olivia
Retail, 1-10 employees
More than a year
May 2024
Great for managing clientele at a yoga studio
Great for managing clientele at a yoga studio
Pros
Mindbody has made client management so much easier for me. I love that they offer an app option (for an additional cost) because it allows me to send push notifications to my clients.
Cons
There were occasions when I encountered issues with clients being overcharged.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Julia
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 2024
Book with Ease
Book with Ease
Pros
It's great to have access to many different companies within the same application.
Cons
I enjoy comparing prices with their website, although I am not always sure if they are listed at the same price.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Kath
Logistics and Supply Chain, 500+ employees
Less than 6 months
May 2024
Mindbody Staff
Mindbody Staff
Pros
With Mindbody it is easy to make changes and even use it. Online scheduling is also not a problem anymore.
Cons
It's interesting that there are five different ways to accomplish the same thing.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Jessica
Medical Practice, 11-50 employees
More than a year
May 2024
Simple for reviews
Simple for reviews
Pros
Mindbody very user-friendly. I can easily see all the places where I can book appointments.
Cons
Overall, there wasn't much that I didn't enjoy, except for the fact that it's not universally accessible which limits the number of appointments I had on it. It would be great if it could be integrated as a web interface since I am only aware of the app.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Mitchell
Higher Education, 1-10 employees
More than a year
May 2024
Worst organized company NOT support whatsoever
Worst organized company NOT support whatsoever
Pros
I have to say, customer support is lacking. Even with the best scheduling app, if it takes up to 10 hours a week to get answers, being put on hold, making repeat calls, and dealing with confusion among the company, it becomes impractical to do business.
Cons
Their customer support is practically non-existent, and I found myself spending more time on the phone than actually getting work done. We were their customers for over 10 years, but we eventually gave up. When we tried to switch providers, they made it too much difficult to obtain our data, which is essentially our entire database. They misled us by claiming our database was immediately wiped out, but it wasn't. The losses we incurred with this company were substantial.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Linda
Entertainment, 11-50 employees
More than a year
May 2024
My goto app for searching classes that are available for the time that I have carved out!
My goto app for searching classes that are available for the time that I have carved out!
Pros
I absolutely love that I can see various types of classes available during my available self-care time slots. Since my schedule often shifts, and self-care time overlaps with other obligations, MindBody keeps me informed about what's happening now and in the future. It allows me to explore options, book classes, and even sends me a calendar link with mapping. This app is amazing!
Cons
It would be helpful to have time slot, mileage willing to travel, and available search options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tanille
Alternative Medicine, 1-10 employees
More than a year
May 2024
Inconsistent pricing
Inconsistent pricing
Pros
I like how simple it is to book things throughout the app.
Cons
This thin I do not like is the inconsistencies that often arise between MindBody and other apps offering the same services.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Marnie
Design, 1-10 employees
Less than a year
May 2024
Long term Mindbody user
Long term Mindbody user
Pros
The ease of scheduling and booking clients, along with payment processing is remarkable.
Cons
Family-based profiles are needed. They currently only offer individual profiles, causing issues for families.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Meredith
Recreational Facilities and Services, 11-50 employees
More than a year
May 2024
Filters
Sort by:
Works best in the boutique industry
Works best in the boutique industry
Pros
The business app comes in handy for quickly checking accounts and sales, as well as generating various reports.
Cons
This program seems specifically designed for boutique industries like estheticians and workout studios. Unfortunately, my company which focuses on dog training has to find workarounds to make the program work for us. It would be a perfect fit if I owned a yoga studio but that's not the case.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Melissa
Veterinary, 1-10 employees
Less than a year
June 2024
An Essential Tool for Wellness Professionals
An Essential Tool for Wellness Professionals
Pros
I absolutely adore the user-friendly interface, the efficient scheduling and the seamless integration with other platforms like Zoom and Shopify.
Cons
Managing all aspects of my business on the go is challenging due to the lack of certain features in the mobile business app.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Marc
Internet, 1-10 employees
More than a year
June 2024
MINDBODY is Functional, But Not Great
MINDBODY is Functional, But Not Great
Pros
It's great that the app is available nationwide, allowing clients to book in advance. Managing rosters is also quite easy.
Cons
The cost is quite high and it requires having a separate instance for each site. Recent upgrades were not improvements and caused some issues. Additionally, the inability to customize reports is a drawback.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
kimberly
Hospital & Health Care, 11-50 employees
More than a year
June 2024
Great Features and Easy to use
Great Features and Easy to use
Pros
Mindbody software is a powerful platform that streamlines operations for wellness and fitness businesses. It excels in providing comprehensive features for scheduling, client management and payment processing. One of its standout qualities is the intuitive interface which makes booking for clients and managing schedules for staff a hassle free task. The software caters to various wellness sectors such as gyms, spas and yoga studios, offering customizable options to meet different business needs.
Cons
While Mindbody offers a wide range of functionality but the pricing structure can be complex and costs may increase when additional features are added. Although customer support is generally responsive, it would be beneficial to have more personalized assistance during peak times.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, 51-100 employees
Less than a year
June 2024
Using Mindbody at New York Pilates
Using Mindbody at New York Pilates
Pros
The customer service is exceptional. Whenever I encounter a problem, a simple phone call resolves it quickly.
Cons
I've been a customer since 2008, and in the past 4 to 5 years, the price has increased significantly. However, they offered me a deal to renew my subscription, and I was thrilled with it!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daphne
Health, Wellness and Fitness, 1-10 employees
More than a year
June 2024
Mindbody for an Athletic Training Facility
Mindbody for an Athletic Training Facility
Pros
I love the fact that we can handle nearly all of our business requirements within a single application.
Cons
I am not a fan of the outdated aspects in the software. Also it annoys me when the software glitches or experiences downtime.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Courtney
Health, Wellness and Fitness, 11-50 employees
More than a year
June 2024
Atrocious
Atrocious
Pros
The system works to a certain extent. It seems to have all the essential functions expected from a CRM, although the way they are presented can be quite convoluted.
Cons
I have quite a lengthy list of concerns with Mindbody. Firstly, I find it inconvenient that I have to physically press a button to manually release a schedule at a specific time and date. In today's world, where other CRMs allow you to prebuild and schedule releases, this requirement seems unnecessary. Secondly, the membership system doesn't make sense. Clients cannot suspend their membership and book a class until the day it's unsuspended. For example, if a client suspends their membership until the 16th, they cannot book a class on the 17th until the 16th actually arrives. This lack of flexibility could easily be resolved with a simple code. Thirdly, Mindbody overpromises the functions of its product. I was sold a Cross Regional product with the assurance that my clients could seamlessly book across studios. However, in reality, they couldn't book without numerous manual inputs, and it was far from seamless. Despite their attempts to fix it, the issue remains unresolved, and they won't allow me to leave the platform, even after it was proven that their solution doesn't work. When I raised these issues, their response was, "That's a known limitation and is on the roadmap." No such limitation was disclosed to me prior to signing up. This list could go on and on. If you're considering Mindbody for multiple studios or a user-friendly product, I strongly advise against it.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
Alexandrew
Health, Wellness and Fitness, 11-50 employees
More than a year
June 2024
Amazing system
Amazing system
Pros
Among various scheduling systems, this one is by far the easiest to use.
Cons
The aspect I like the least about the system is its somewhat high price.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anessa
Health, Wellness and Fitness, 11-50 employees
More than a year
June 2024
Mindbody Review
Mindbody Review
Pros
Having everything consolidated in one place is fantastic. We can manage schedules, track appointments, handle contracts and process payments seamlessly.
Cons
I've noticed a lack of flexibility in the system, and at times it requires significant customer service assistance. It doesn't prioritize customer focus as much as it could.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
7
Payam
Health, Wellness and Fitness, 11-50 employees
More than a year
June 2024
MindBody is the best scheduling app!
MindBody is the best scheduling app!
Pros
Mindbody software is packed with so many features! As an admin, I have the flexibility to customize the services we offer.
Cons
Mindbody offers a wide range range of features. However, it may take some time to familiarize myself with all of them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bheige
Sports, 1-10 employees
Less than a year
June 2024
Great software
Great software
Pros
The support provided by this software is truly the best I have ever experienced. It's worth it just for that alone.
Cons
Honestly, I can't think of any major cons at the moment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Heather
Health, Wellness and Fitness, 11-50 employees
Less than a year
June 2024
Mindbody does it all!
Mindbody does it all!
Pros
I absolutely love Mindbody for its seamless scheduling of client appointments and the analytics feature is simply fantastic! I rely on it weekly to report sales to my accountant and analyze the sources of my sales in a given quarter. Based on the insights, I made adjustments to my marketing approach. Additionally, I really like the feature to create automations that welcome clients, send notifications and request reviews at different stages of their experience with us. Thank you!
Cons
Getting my branded website to seamlessly work with Mindbody was initially challenging. I had to switch from the 'appointment' setup to a 'class' setup because my business accommodates up to 11 people per 2-hour session. It required some effort to redo everything, but once I made the switch, it's been working fine.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Lori
Health, Wellness and Fitness, 1-10 employees
Less than a year
June 2024
Mindbody Review
Mindbody Review
Pros
The system is amazing and easy to use. It has a user-friendly interface which makes it particularly great for onboarding new employees.
Cons
There are occasional glitches that make it challenging for employees to log in.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Nancy
Health, Wellness and Fitness, 11-50 employees
Less than a year
June 2024
Basic Package Review
Basic Package Review
Pros
Adding and canceling clients for classes and appointments is pretty simple with Mindbody.
Cons
The basic version has very limited reporting capabilities, especially when it comes to monitoring customer account balances and the number of classes left.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
LoriAnn
Health, Wellness and Fitness, 1-10 employees
Less than a year
June 2024
Mindbody is Great
Mindbody is Great
Pros
The scheduling feature is extremely easy to use.
Cons
What I have noticed it that Mindbody mobile app is the most effective option. The browser version can be a bit strange.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Erica
Construction, 11-50 employees
Less than 6 months
June 2024
Great user friendly app
Great user friendly app
Pros
I rely on this app for my fitness needs, and it is incredibly user-friendly. It helps me stay on track by reminding me of my classes and allows me to easily add them to my calendar. It seems like many fitness facilities use this app as well.
Cons
Everything is running smoothly, and I can't think of any issues at the moment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Obaid
Real Estate, 51-100 employees
Less than a year
June 2024
When it works, it's great
When it works, it's great
Pros
The online booking, marketing suite with automated emails, appointment confirmations, personal branded app, and membership and package management are all fantastic features.
Cons
Mindbody's customer support is terrible. They struggle to understand and resolve recurring software problems. There are constant glitches, and all automated emails end up in spam. Credit card processing is significantly delayed which takes up to 5 days. Considering what you get, the pricing is excessively expensive.
Ease of use
6
Value for money
3
Customer Support
3
Functionality
6
Dr. Sarah
Health, Wellness and Fitness, 1-10 employees
Less than a year
June 2024
My review of the product
My review of the product
Pros
Mindbody works well and offers great scheduling capabilities.
Cons
The customer support provided is not good.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Emily
Hospital & Health Care, 51-100 employees
June 2024
Great tool to schedule classes
Great tool to schedule classes
Pros
Mindbody makes scheduling classes incredibly easy and it helps me keep track of my schedule. I can find classes and cancel if something comes up and I am unable to attend. It also provides information on the instructors. Essentially, I no longer need to call the gym because all the information is readily available in the app.
Cons
Scheduling classes at multiple gyms can be a little clunky. Navigating between all of them is not easy, but it's not impossible either.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Health, Wellness and Fitness, 51-100 employees
Less than a year
June 2024
Easy booking platform
Easy booking platform
Pros
I really love the fact that how easily I can book appointments.
Cons
I find it more convenient to use Mindbody on a computer rather than on a mobile device.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Megan
Design, 1-10 employees
More than a year
June 2024
Community based
Community based
Pros
The fact that Mindbody is community-based and interactive is something I truly admire.
Cons
Sometimes, canceling appointments doesn't reflect in real-time on the app.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Sarah
Accounting, 500+ employees
Less than 6 months
June 2024
Mind body
Mind body
Pros
I find the app's UI pleasant, easy to navigate, and truly motivating.
Cons
The free trial left me wanting more, and I wish I could extend it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sylla
Arts and Crafts, 1-10 employees
June 2024
Mindbody user
Mindbody user
Pros
There are numerous options to compare classes and schedules across different studios, which is fantastic.
Cons
The mobile app is not particularly great, especially when it comes to paying for memberships.
Ease of use
6
Value for money
9
Customer Support
7
Functionality
9
Elena
Medical Devices, 500+ employees
More than a year
June 2024
Overall VERY Disappointed.
Overall VERY Disappointed.
Pros
One thing I really like is that they have a marketplace featuring other businesses, and it's easy for people to see and take advantage of new client specials.
Cons
In January of this year, I made the switch from Wellness Living to Mindbody, hoping it would simplify my life. Unfortunately, it has had the opposite effect. Firstly, while Mindbody allows you to set up late or no-show fees, it doesn't automatically charge the customer. I have to manually handle that myself. Additionally, it's absurd that customers need to be in a contract just to store their credit card information for charging purposes. Whenever I call for assistance, I am always instructed to do everything myself in front of a laptop. It's frustrating because it often takes a long time for them to identify the issue, and they typically send me a series of emails with step-by-step instructions instead of resolving it directly. It's far from convenient. Another major problem is that all the emails I send out for campaigns and advertising end up in my clients' spam folders. This defeats the purpose because they never see them. Mindbody's solution is to use a domain email instead of a Gmail, but it's too late for me to change my email at this point. Their alternative suggestion is to individually ask each client to add my email as a contact, but there's no easy way to do that. Even if I send them an email requesting it, they still won't see it. I also created a new client form that I wanted people to sign just once for all their future visits, but apparently, I have to individually send it to all my existing clients for them to sign. This requirement is absolutely ridiculous. Honestly, as a business owner, I am highly disappointed with the software switch. It has been very inconvenient, and I have to figure out everything on my own. Every time I call for support, I end up spending more time on the phone with customer service than I did with my previous software. It's disheartening that 90% of the time, they don't even know what the issue is and send me step-by-step instructions based on their best guess. At this point, I fail to see the purpose of customer service.
Ease of use
4
Value for money
6
Customer Support
2
Functionality
2
Miranda
Sports, 1-10 employees
Less than 6 months
June 2024
Such a good product
Such a good product
Pros
Mindbody is fantastic for scheduling appointments - it's just so easy to use.
Cons
I must say, this software is super easy to use, and I have no complaints whatsoever!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jae
Hospital & Health Care, 11-50 employees
Less than a year
May 2024
Great product! Thank you guys?!?
Great product! Thank you guys?!?
Pros
The ease of use while I am on the go is the best. Moreover scheduling is not a hassle anymore.
Cons
Even though I am not the biggest fan of the pricing, I believe it's worth it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 1-10 employees
May 2024
THE MOST MOTIVATIONAL
THE MOST MOTIVATIONAL
Pros
What truly stands out to me about this app is how it keeps me accountable for my fitness. The motivation it provides is outstanding!
Cons
I can't find anything negative to say about this app. It's been great!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ja'Keya
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 2024
Been around for a while and got much hetter
Been around for a while and got much hetter
Pros
I still remember using Mindbody years ago, and it has come a long way since then. They must be really taking feedback seriously.
Cons
It can be confusing when some businesses have their information on Mindbody, their own app, and a website. I sometimes struggle to determine which one to use.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Olivia
Retail, 1-10 employees
More than a year
May 2024
Great for managing clientele at a yoga studio
Great for managing clientele at a yoga studio
Pros
Mindbody has made client management so much easier for me. I love that they offer an app option (for an additional cost) because it allows me to send push notifications to my clients.
Cons
There were occasions when I encountered issues with clients being overcharged.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Julia
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 2024
Book with Ease
Book with Ease
Pros
It's great to have access to many different companies within the same application.
Cons
I enjoy comparing prices with their website, although I am not always sure if they are listed at the same price.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Kath
Logistics and Supply Chain, 500+ employees
Less than 6 months
May 2024
Mindbody Staff
Mindbody Staff
Pros
With Mindbody it is easy to make changes and even use it. Online scheduling is also not a problem anymore.
Cons
It's interesting that there are five different ways to accomplish the same thing.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Jessica
Medical Practice, 11-50 employees
More than a year
May 2024
Simple for reviews
Simple for reviews
Pros
Mindbody very user-friendly. I can easily see all the places where I can book appointments.
Cons
Overall, there wasn't much that I didn't enjoy, except for the fact that it's not universally accessible which limits the number of appointments I had on it. It would be great if it could be integrated as a web interface since I am only aware of the app.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Mitchell
Higher Education, 1-10 employees
More than a year
May 2024
Worst organized company NOT support whatsoever
Worst organized company NOT support whatsoever
Pros
I have to say, customer support is lacking. Even with the best scheduling app, if it takes up to 10 hours a week to get answers, being put on hold, making repeat calls, and dealing with confusion among the company, it becomes impractical to do business.
Cons
Their customer support is practically non-existent, and I found myself spending more time on the phone than actually getting work done. We were their customers for over 10 years, but we eventually gave up. When we tried to switch providers, they made it too much difficult to obtain our data, which is essentially our entire database. They misled us by claiming our database was immediately wiped out, but it wasn't. The losses we incurred with this company were substantial.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Linda
Entertainment, 11-50 employees
More than a year
May 2024
My goto app for searching classes that are available for the time that I have carved out!
My goto app for searching classes that are available for the time that I have carved out!
Pros
I absolutely love that I can see various types of classes available during my available self-care time slots. Since my schedule often shifts, and self-care time overlaps with other obligations, MindBody keeps me informed about what's happening now and in the future. It allows me to explore options, book classes, and even sends me a calendar link with mapping. This app is amazing!
Cons
It would be helpful to have time slot, mileage willing to travel, and available search options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tanille
Alternative Medicine, 1-10 employees
More than a year
May 2024
Inconsistent pricing
Inconsistent pricing
Pros
I like how simple it is to book things throughout the app.
Cons
This thin I do not like is the inconsistencies that often arise between MindBody and other apps offering the same services.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Marnie
Design, 1-10 employees
Less than a year
May 2024
Long term Mindbody user
Long term Mindbody user
Pros
The ease of scheduling and booking clients, along with payment processing is remarkable.
Cons
Family-based profiles are needed. They currently only offer individual profiles, causing issues for families.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Meredith
Recreational Facilities and Services, 11-50 employees
More than a year
May 2024