Mindbody Reviews

Pros

The business app comes in handy for quickly checking accounts and sales, as well as generating various reports.

Cons

This program seems specifically designed for boutique industries like estheticians and workout studios. Unfortunately, my company which focuses on dog training has to find workarounds to make the program work for us. It would be a perfect fit if I owned a yoga studio but that's not the case.

Pros

I absolutely adore the user-friendly interface, the efficient scheduling and the seamless integration with other platforms like Zoom and Shopify.

Cons

Managing all aspects of my business on the go is challenging due to the lack of certain features in the mobile business app.

Pros

It's great that the app is available nationwide, allowing clients to book in advance. Managing rosters is also quite easy.

Cons

The cost is quite high and it requires having a separate instance for each site. Recent upgrades were not improvements and caused some issues. Additionally, the inability to customize reports is a drawback.

Pros

Mindbody software is a powerful platform that streamlines operations for wellness and fitness businesses. It excels in providing comprehensive features for scheduling, client management and payment processing. One of its standout qualities is the intuitive interface which makes booking for clients and managing schedules for staff a hassle free task. The software caters to various wellness sectors such as gyms, spas and yoga studios, offering customizable options to meet different business needs.

Cons

While Mindbody offers a wide range of functionality but the pricing structure can be complex and costs may increase when additional features are added. Although customer support is generally responsive, it would be beneficial to have more personalized assistance during peak times.

Pros

The customer service is exceptional. Whenever I encounter a problem, a simple phone call resolves it quickly.

Cons

I've been a customer since 2008, and in the past 4 to 5 years, the price has increased significantly. However, they offered me a deal to renew my subscription, and I was thrilled with it!

Pros

I love the fact that we can handle nearly all of our business requirements within a single application.

Cons

I am not a fan of the outdated aspects in the software. Also it annoys me when the software glitches or experiences downtime.

Pros

The system works to a certain extent. It seems to have all the essential functions expected from a CRM, although the way they are presented can be quite convoluted.

Cons

I have quite a lengthy list of concerns with Mindbody. Firstly, I find it inconvenient that I have to physically press a button to manually release a schedule at a specific time and date. In today's world, where other CRMs allow you to prebuild and schedule releases, this requirement seems unnecessary. Secondly, the membership system doesn't make sense. Clients cannot suspend their membership and book a class until the day it's unsuspended. For example, if a client suspends their membership until the 16th, they cannot book a class on the 17th until the 16th actually arrives. This lack of flexibility could easily be resolved with a simple code. Thirdly, Mindbody overpromises the functions of its product. I was sold a Cross Regional product with the assurance that my clients could seamlessly book across studios. However, in reality, they couldn't book without numerous manual inputs, and it was far from seamless. Despite their attempts to fix it, the issue remains unresolved, and they won't allow me to leave the platform, even after it was proven that their solution doesn't work. When I raised these issues, their response was, "That's a known limitation and is on the roadmap." No such limitation was disclosed to me prior to signing up. This list could go on and on. If you're considering Mindbody for multiple studios or a user-friendly product, I strongly advise against it.

Pros

Among various scheduling systems, this one is by far the easiest to use.

Cons

The aspect I like the least about the system is its somewhat high price.

Pros

Having everything consolidated in one place is fantastic. We can manage schedules, track appointments, handle contracts and process payments seamlessly.

Cons

I've noticed a lack of flexibility in the system, and at times it requires significant customer service assistance. It doesn't prioritize customer focus as much as it could.

Pros

Mindbody software is packed with so many features! As an admin, I have the flexibility to customize the services we offer.

Cons

Mindbody offers a wide range range of features. However, it may take some time to familiarize myself with all of them.

Pros

The support provided by this software is truly the best I have ever experienced. It's worth it just for that alone.

Cons

Honestly, I can't think of any major cons at the moment.

Pros

I absolutely love Mindbody for its seamless scheduling of client appointments and the analytics feature is simply fantastic! I rely on it weekly to report sales to my accountant and analyze the sources of my sales in a given quarter. Based on the insights, I made adjustments to my marketing approach. Additionally, I really like the feature to create automations that welcome clients, send notifications and request reviews at different stages of their experience with us. Thank you!

Cons

Getting my branded website to seamlessly work with Mindbody was initially challenging. I had to switch from the 'appointment' setup to a 'class' setup because my business accommodates up to 11 people per 2-hour session. It required some effort to redo everything, but once I made the switch, it's been working fine.

Pros

The system is amazing and easy to use. It has a user-friendly interface which makes it particularly great for onboarding new employees.

Cons

There are occasional glitches that make it challenging for employees to log in.

Pros

Adding and canceling clients for classes and appointments is pretty simple with Mindbody.

Cons

The basic version has very limited reporting capabilities, especially when it comes to monitoring customer account balances and the number of classes left.

Pros

The scheduling feature is extremely easy to use.

Cons

What I have noticed it that Mindbody mobile app is the most effective option. The browser version can be a bit strange.

Pros

I rely on this app for my fitness needs, and it is incredibly user-friendly. It helps me stay on track by reminding me of my classes and allows me to easily add them to my calendar. It seems like many fitness facilities use this app as well.

Cons

Everything is running smoothly, and I can't think of any issues at the moment.

Pros

The online booking, marketing suite with automated emails, appointment confirmations, personal branded app, and membership and package management are all fantastic features.

Cons

Mindbody's customer support is terrible. They struggle to understand and resolve recurring software problems. There are constant glitches, and all automated emails end up in spam. Credit card processing is significantly delayed which takes up to 5 days. Considering what you get, the pricing is excessively expensive.

Pros

Mindbody works well and offers great scheduling capabilities.

Cons

The customer support provided is not good.

Pros

Mindbody makes scheduling classes incredibly easy and it helps me keep track of my schedule. I can find classes and cancel if something comes up and I am unable to attend. It also provides information on the instructors. Essentially, I no longer need to call the gym because all the information is readily available in the app.

Cons

Scheduling classes at multiple gyms can be a little clunky. Navigating between all of them is not easy, but it's not impossible either.

Pros

I really love the fact that how easily I can book appointments.

Cons

I find it more convenient to use Mindbody on a computer rather than on a mobile device.