Anonymous
Food & Beverages, 11-50 employees
Less than 6 months
“Pricing updates fail badly”
Pros
This software is incredibly hard to work with since it has no graphical user interface at all. There are plenty of better alternatives available. On top of that, price and menu updates do not publish correctly.
Cons
Sometimes the menu items show up as free. Other times, the menu prices come through lower than they are supposed to be.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
2
Functionality
2
Kerwin L.
Hospitality, 11-50 employees
More than a year
“Awful experience with it”
Pros
Honestly nothing positive comes to my mind. I would not recommend this company in any way.
Cons
This service used to be good but now it has become terrible with nonstop problems and no real action to resolve the integration issues with Lightspeed. Whenever they try to fix something, it only seems to make things worse and it feels like no one cares at all.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
1
Johnson A.
Computer Software, 500+ employees
Less than 6 months
“Great product”
Pros
Right after installation the interface feels modern and simple and it doesn't take much time to figure out how to use the software.
Cons
If I had to mention anything it would be that creating reports and statistics may be a bit hard for the average user to understand. Other than that I really haven't come across any drawbacks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sandrine C.
Food & Beverages, 1-10 employees
More than a year
“Frustrating to use”
Pros
Only the design is appealing to us and two of the support team members were nice.
Cons
There have been far too many problems. It's very limited for what I need. I'm unable to upload products myself because of French requirements. There's no way to set a maximum quantity on items and orders can't be edited once placed. The direct connection with Lightspeed is unreliable at times. A lot of clients have also mentioned how confusing the system is to use. Reporting is very basic and not easy to get to. We've also had token key issues with Lightspeed that led to manual corrections. Overall this system really doesn't fit anyone unless they're a large restaurant chain with unlimited resources or inventory.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
2
Functionality
1
Anonymous
Food & Beverages, 11-50 employees
Less than 6 months
“Buggy software”
Pros
I believe the software could be useful if it actually worked the way it's supposed to.
Cons
It was extremely buggy and the integrations they advertised never worked at any stage. On top of that, customer support was barely helpful at all.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
3
Functionality
3