Paladin POS Reviews

“So far, we are happy we chose it!

Pros

It is fairly easy to use, so our new employees pick it up really quickly. The system has many of the features too needed to run our business all built right in. Plus the customer support is absolutely top notch. Definitely the best I have experienced in all my 30 years working in IT.

Cons

As Paladin is always updating and adding new features, I honestly cannot think of any downsides. They are very open to suggestions and we have already seen a few of our requests added in recent updates.

“The most cost-effective and user-friendly option

Pros

What I like is that I can teach someone the basics of Paladin POS in just five minutes. The customer support is very responsive, especially when the store is down. Also I like that I can lock admin procedures from regular users. Plus the cost is half of what we were paying before. It is easy to add product SKUs and change prices whenever I need to.

Cons

I cannot think of anything I don't like about it. It has saved us both time and money which is really important to us.

“Needs improvements

Pros

Paladin software is really easy to use and it is simple to teach our employees how to use it too.

Cons

It is great until your server goes down. Then you are left waiting for a long time and you cannot help customers because everything is on the server. This has happened three times in 11 years and each time we had to wait at least an hour to an hour and a half. As for what to do with the customers in the meantime well that's up to you. Paladin claims they are doing everything they can, but it does not always feel that way.

“Amazing choice for hardware stores

Pros

The team at Paladin made it so easy for us to switch from our old, clunky, multi site software to a single-site POS which is exactly what we needed for our small mom and pop hardware store.

Cons

We have been using it for over three years now and I honestly have not found anything I don't like about it.

“Beware of it

Pros

Nothing to mention when it comes to cons.

Cons

Well we were told this system would handle our rental department but after signing up, we found out it did not. Every time we turned around they were adding more charges to our monthly bill. They also made us buy thousands of dollars worth of equipment that we were told was necessary but it turns out we did not need any of it. When we finally canceled the service, I was told I wouldn't be charged again but they still took the full monthly payment. When I called to ask for a refund for the last 28 days of the month that we should not have been charged for, they told me it's their standard policy to charge for the entire month even if the service is canceled just two days into the new billing cycle. My experience with Paladin was the worst as they lure you in with promises but when the system doesn't do what they said it would, you end up paying more and more each month.

“Works but not a fan

Pros

It is easy to train employees, send email invoices, integrate credit cards and track purchases and inventory. Overall we are really happy with the POS side of the system.

Cons

The main complaint everyone has about this system is that once you realize you made a mistake, you cannot just add an item or note to the order. We were told when we bought the system that they would keep updating it to fix issues but so far we have just learned to live with them.