Marco M.
Insurance, 51-100 employees
“Would recommend it”
Pros
This has been a really solid experience. The service is simple to use and it gives me a strong sense of security whenever I pay for products or services. It also speeds things up for us since both returning and first-time customers can pay through their PayPal accounts at checkout which makes delivering our services much quicker.
Cons
There is not much for me to complain about because it does exactly what I need it to do. I have even recommended it and helped friends and family get started with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heather P.
Cosmetics, 1-10 employees
“well-known platform”
Pros
PayPal is a well-known platform and feels like a secure way to send and receive money. I have been using it for years and have run into very few problems overall. One thing I always pay attention to is anything suspicious like a strange email and I make sure not to click email links. Instead, I go straight to the PayPal app or website to sign in and check things myself. When I have had issues with purchases not arriving, PayPal has been helpful in handling disputes.
Cons
The biggest inconvenience I have had with it has been trying to update my name so it matches my current legal name. The documents they require are difficult for me to obtain right now. Aside from that, I really do love using PayPal.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Arts and Crafts, 1-10 employees
“amazing payment tracking”
Pros
Being able to use my email for payments is really convenient and I also appreciate that it keeps a record of how much I've sent to one person compared with someone else.
Cons
Something that bothers me is how it can take several days to move money from other accounts and then they charge extra if you want the transfer to happen faster. Since you're already using the platform, that really feels like it should be included for free.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Education Management, 101-500 employees
“Well-structured interface”
Pros
Managing expenses with this app feels very simple and the interface is really well designed. Since it's free, it offers excellent value too. Support is impressively quick especially with the chatbot handling most questions right away. Another big plus is invoicing because you can create invoices directly in the app. On top of that, I've barely run into any bugs or problems.
Cons
Most of the time I still end up using my banking app because it's more direct and payments don't have the same delay. Because of that, a banking app feels a bit simpler to use overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sherry M.
Leisure, Travel & Tourism, 11-50 employees
“Paypal always has my back”
Pros
After using it for years, I really appreciate how simple it makes online purchases. On top of that, it does a good job of standing behind the customer whenever something goes wrong.
Cons
I do not have any real complaints. The only issue that comes to mind is that when I had a dispute, it was a little difficult at first to figure out where to submit the information.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Krista G.
Construction, 11-50 employees
“simple to integrate”
Pros
It feels very user friendly, is simple to integrate and makes direct payments accessible to just about everyone. I also really appreciate the dispute resolution process and how customer-friendly it is.
Cons
Wish it offered a direct way to move funds from PayPal straight to Venmo. Since both platforms are owned by the same company, being able to transfer balances between them would be really helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rami K.
Retail, 1-10 employees
“Cooperative support team”
Pros
Using it has been simple from the start and the support team has been very helpful whenever needed. It offers solid value for the money and features like invoicing, reliability and security make it a dependable option. Even when bugs or issues come up, the overall experience still feels worthwhile.
Cons
There are no downsides to it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Abhinandan K.
Banking, 11-50 employees
“trusted worldwide payments”
Pros
Transfers arrive within the expected timeframe, getting paid from anywhere in the world feels secure and it's also accepted by a lot of people and businesses.
Cons
The account verification process takes far too long and it really needs to be faster and more convenient to match the way things are changing today.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Annette V.
Executive Office, 1-10 employees
“easy to figure out”
Pros
Found it user-friendly and it does not take much effort to figure out how everything works. Another big plus is that most people already use it to pay and receive money which makes it very convenient.
Cons
Getting a refund or disputing an incorrect charge can be pretty frustrating. The process tends to take quite a while so refunds are not usually handled as quickly as I would like.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Karen S.
Consumer Services, 11-50 employees
“great for online payments”
Pros
Paying other people directly and sending or receiving money online is really simple with this app.
Cons
The part I don't care for is how much they charge to transfer my money into my account and there's also a fee when sending money.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Christina K.
Child Day Care Services, 51-100 employees
“Tracks expenses”
Pros
It has been amazing for making quick, efficient transactions. I can also keep track of expenses and handle invoices while feeling confident about the security.
Cons
It seems to need updates especially when it happens right as I'm trying to send a payment. Aside from that, it's still a really solid app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah G.
Insurance, 101-500 employees
“works well for online payments”
Pros
I use it both for some business payments and for faster transactions. It's especially useful for digital activities and online purchases.
Cons
Transaction fees can be high on certain international operations. Customer support can also take a while to handle some disputes or account verification issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angeleah W.
Arts and Crafts, 1-10 employees
“Solid payment protection tools”
Pros
It offers a wide range of products that support payment relationships and help protect both the sender and the receiver which is something I really value.
Cons
Not being able to have separate personal and business accounts bothers me since everything is tied to the same social.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Marketing and Advertising, 1-10 employees
“makes payments convenient”
Pros
Using it to receive payments has been very convenient and transferring money to my bank account is simple. It usually only takes a few days for the funds to show up in my bank account.
Cons
The currency conversion fees are higher than with some other services which is a downside. Still, it remains a very convenient platform to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marsha L.
E-Learning, 11-50 employees
“accepted everywhere”
Pros
It has been really convenient for me and simple to manage. It's accepted by so many places which makes paying for things a lot more practical. I also feel confident that my payments are secure.
Cons
instant transfers sometimes come with a fee. Also, customer service can be hard to reach and getting quick support is something I really value.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patrick C.
Professional Training & Coaching, 1-10 employees
“Offers multiple payment options”
Pros
I appreciate how many payment options it offers. Having the full payment history available in one place is also really helpful.
Cons
Since there are so many payment platforms out there, this will not be everyone's first choice. Still, that only comes up once in a while.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole M.
Veterinary, 1-10 employees
“Unmatched flexibility”
Pros
Having lots of ways to use it is a big plus. I can link it to my eBay account, shop without any hassle and the pay later option is really helpful too.
Cons
Transferring money to my bank account has caused issues. I also wish it offered more features when switching between different accounts.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Derrick H.
Warehousing, 11-50 employees
“easy to use”
Pros
Its so easy to use and I can move through the system without any trouble. Whenever I log in, I'm able to find everything I need without wasting time searching around.
Cons
Nothing to complain about. Both the app and the website are very simple to navigate and I haven't run into any problems at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul P.
Construction, 11-50 employees
“Useful app”
Pros
Using it has been really convenient and the mobile app works well. Being able to send money privately is a nice feature for privacy. It's also very simple to use.
Cons
There are a few too many steps when logging in. I'd rather have auto-login or not have to type my password every single time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Portia G.
Education Management, 1-10 employees
“I trust it”
Pros
It is the payment method I trust most because it feels secure and simple to use every time. It really gives me confidence whenever I need to make a payment.
Cons
A few parts are still a bit confusing to me especially the rewards and cashback programs. I have never really used those features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10