PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Education Management, 11-50 employees
More than a year
“Free setup”
Pros
Setup doesn't cost anything and the platform is simple to use. It's also available globally and supports almost every currency which makes it very convenient.
Cons
Account verification can feel a bit tricky at first but if you carefully follow the steps provided, it becomes fairly easy.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Logistics and Supply Chain, 51-100 employees
Less than a year
“multi-currency payouts”
Pros
Getting paid through PayPal for different online jobs has been really convenient. It lets me receive payments in multiple currencies directly without any hassle and I can also move the money to my local bank account in my home country. I often leave funds in my PayPal balance because it works well for secure online purchases and transactions. Since most of the sites I work with already support PayPal, I can count on receiving my money quickly and without complications. Their customer service has also been excellent. Whenever I've had a question, I could email support and usually get a reply and even a call back within 24 hours which I really value.
Cons
Honestly I haven't run into any problems with PayPal over the years. There is a fee if you want to speed up the transfer instead of waiting for the standard payout time but I've never needed to use that option.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Food & Beverages, 1-10 employees
Less than 6 months
“Receive money globally”
Pros
Being able to receive money from people anywhere in the world just by using your registered email address is one of the best things about it for me.
Cons
At this point, I honestly don't have any complaints because I'm happy with all of its features and everything has been working well for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 1-10 employees
More than a year
“simple credit card option”
Pros
As an individual or even for general personal use, PayPal works really well as a credit card payment option. It's simple to use, free to set up and widely recognized which makes it a very convenient choice.
Cons
Integration is simple but new users would benefit from a short setup or usage guide. Even a small instructional message as an add-on would make getting started a little more helpful.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Education Management, 500+ employees
More than a year
“instant Facebook transfers”
Pros
PayPal is something I use every day and it's been incredibly convenient. The Facebook connection is especially helpful because my husband and I can send money back and forth instantly. Another feature I really appreciate is being able to cash out to my bank card and have the funds show up within seconds. Overall, it's a very handy app to have.
Cons
The only thing I'd change is the transfer fee. That said, it's not too expensive and for how fast the instant transfer works, I think it's worth it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Apparel & Fashion, 1-10 employees
Less than a year
“Trusted by customers”
Pros
Customers already trust PayPal which makes it a solid fit for small business owners. It works as an all-in-one payment system, there are no monthly fees and you can sell just about anything and get paid through the app.
Cons
It is not a good match for larger companies.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Capital Markets, 1-10 employees
More than a year
“Dependable money recovery”
Pros
After more than six years of using it to pay bills to major factories, I still see PayPal as the most secure electronic wallet out there. One of the biggest advantages is how reliably you can recover your money within a month if the other party does not meet the agreed conditions. That kind of protection makes a huge difference especially since dealing without PayPal often exposes customers to a lot more scams. On top of that the platform is simple to use, the support team is truly excellent and the free automatic transfer to the card at the beginning of each month adds even more value. Overall, it has been a standout experience for me and I highly recommend it.
Cons
The transfer fees should be lowered a bit and I would also like to see PayPal expand its services to more developing countries.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Public Relations and Communications, 1-10 employees
More than a year
“reasonably priced”
Pros
PayPal has been very reasonably priced for us and we use it all the time to pay freelancers and vendors.
Cons
I honestly don't have any complaints. I'd just like to learn more about the crypto features.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Biotechnology, 1-10 employees
More than a year
“impressive security”
Pros
Paying bills through this platform has been really convenient and the level of security gives me a lot of confidence. I also appreciate getting both a text message and an email confirmation right after a payment goes through. For me, it has been the best option overall.
Cons
At this point, I honestly have not run into any downsides with this platform. It has become the preferred choice not just for me but for my whole family as well. Big compliments to the team behind PayPal.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Arts and Crafts, 1-10 employees
More than a year
“Handles business finances”
Pros
PayPal works really well for handling small business finances. Getting paid and sending payments is very simple and the whole process feels fast and convenient. There are also several ways to use it, whether through their online platform or the mobile app.
Cons
The downside with PayPal is that there are fees on every transaction and depending on which PayPal services you use, there can also be a monthly charge.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Wholesale, 500+ employees
More than a year
“high receiving limits”
Pros
One thing that really stands out to me is how much money you can receive at one time through this app. PayPal is also very simple to use and that is definitely a big plus.
Cons
I do think PayPal's security could be a bit stronger so scammers can be identified and stopped more quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Consumer Goods, 1-10 employees
More than a year
“great mass payment feature”
Pros
Sending and receiving money with this software has been really good. The interface is very simple to navigate, it connects well with other supported apps and the fact that it's widely used internationally makes it even more convenient. Mass payment is also a very useful feature.
Cons
One drawback is that PayPal's restrictions prevent some countries from having full access to certain features. It would be much better if those limitations were removed so everyone could use the platform with full access.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Architecture & Planning, 1-10 employees
More than a year
“no upfront costs”
Pros
PayPal works with just about any credit card and is accepted in nearly every part of the world which makes it incredibly convenient. Another big plus is that there are no upfront costs so getting started is simple and accessible for almost anyone.
Cons
No issues.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Education Management, 51-100 employees
More than a year
“Convenient international transfers”
Pros
This has been really useful for sending and receiving money internationally. It makes the whole payment process convenient, secure and simple to handle.
Cons
Refunds can take a bit of time to go through although that seems pretty comparable to how long other software and companies usually take as well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“works with any device”
Pros
Whether I'm on a phone, tablet or computer, PayPal works well across all my devices so handling payments is very convenient. The currency conversion feature is also really useful when paying partners in other countries. With a Business account, I can also set up automated payments for business partners or employees which makes regular transactions much more manageable.
Cons
One frustrating part is that PayPal may place holds on payments for new accounts which can be inconvenient. The transaction fees are also on the high side. On top of that if you want instant access to your funds, PayPal charges 1%, while the free bank transfer option takes quite a while to process.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Banking, 500+ employees
More than a year
“Transactions anywhere, anytime”
Pros
After using PayPal for many years, I'm still very satisfied with the service. It lets me make payments anytime no matter where I am. The platform is simple to use, the customer interface is excellent and it has genuinely made my life much more convenient.
Cons
Honestly I haven't run into any issues while using this platform. It's been really good to have this software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Internet, 101-500 employees
More than a year
“Great payment processing”
Pros
Having everything in one place is a big plus. We can handle payment processing and also access all our tools, reports and analytics without jumping between different systems. It's very user-friendly and works really well on mobile too.
Cons
Like most free options, it does come with a few limits. If you need more advanced reporting, you may want to consider another platform. Also, while I haven't compared a lot of alternatives, the per-transaction fees seem a little steep. It's around 3% plus additional transaction charges, I believe.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
“strong data protection”
Pros
One thing that really caught me off guard is how well it protects my personal information and financial transactions. It feels very secure when I use it.
Cons
Using it on mobile is not as pleasant as it is on a PC so the experience there could definitely be better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 11-50 employees
More than a year
“reliable for e-commerce”
Pros
Exactly what my e-commerce store needed. PayPal has been a reliable option especially when other payment gateways don't support my type of business. It has also made getting reimbursed by my employer for remote work much more convenient.
Cons
The only downside was that verifying my Visa debit card took several days.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Translation and Localization, 1-10 employees
More than a year
“Safe payouts”
Pros
PayPal has been really reliable for sending money to profit owners and the security gives me a lot of confidence when handling payments.
Cons
I honestly don't have anything negative to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9