PayPal Software

PayPal Software Reviews

Total 6213 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

WS
Wardah Shafi

Accounting, 11-50 employees

Free Trial

5.0

“LOVE IT”

Pros

From smooth transactions to an intuitive interface, everything is commendable.

Cons

Nothing in particular

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KK
Kelly K.

Hospital & Health Care, 1-10 employees

Less than 6 months

4.0

“Trusted setup for business payments”

Pros

It is easy to use, most clients already know and trust it and it helps me keep my business payments separate from my personal transactions.

Cons

The transaction fees can pile up which is tough for a small business that only handles a limited number of payments. I also need to factor those fees into how I price my services.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

7

A
Anonymous

Package/ Freight Delivery, 51-100 employees

Less than a year

4.0

“Fast transfers with protection”

Pros

Being a well known online payment provider, this tool is reliable to use. Transfers are free and, in most situations, the money goes through within seconds. The newer Buy Now, Pay Later option is especially appealing and in many cases it comes without interest. On top of that seller protection is available for eligible transactions which adds extra peace of mind.

Cons

When multi-currency payments require conversion, the exchange spread and related fees can be quite high. There are also times when transactions get held for longer especially with higher-risk goods, disputes or unusual account activity. For merchants, the overall cost can sometimes be on the expensive side.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

MT
Michael T.

Graphic Design, 1-10 employees

More than a year

3.0

“Secure payments but rough for sellers”

Pros

It's a secure way to send money and buy things online and the purchase protection adds an extra layer of safety.

Cons

As a seller though it's been terrible. They almost always take the buyer's side and that has ended up costing me a lot of money over the years.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

7

Functionality

6

RB
Rebecca B.

Facilities Services, 101-500 employees

Less than a year

5.0

“Handy invoicing with global payments”

Pros

One feature that's worked really well for us is the invoicing tool. Creating a template only takes a few minutes and sending invoices to clients in the UK is very easy. The automatic reminders cut down on manual follow-up and the mobile app makes it convenient to approve payments while I am away from my desk. The currency conversion has also been reliable which is useful for our international sales.

Cons

The most frustrating part is the fee structure. Every transaction comes with a percentage charge plus a fixed fee and that starts to add up fast when we're handling lots of smaller orders. On top of that the reporting dashboard feels somewhat limited especially when it comes to having more detailed filters for tax calculations. Support can also be slow to respond during busy hours.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

RS
Richard S.

Machinery, 1-10 employees

More than a year

2.0

“Buyer claims hurt sellers”

Pros

The thing I do like is how widely accepted it is across work from home platforms and reward sites for receiving payments. I just wish other options, such as Cash App and Chime, were also supported by those sites for payouts.

Cons

I feel like dispute process needs a much higher standard of proof when buyers claim an item was defective or challenge a payment they made. Because there was not enough verification, a buyer was able to falsely report the condition of an item I shipped and the platform ended up reversing money that had already been paid to me.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

3

Functionality

3

AA
Arsalan A.

Health, Wellness and Fitness, 51-100 employees

Less than 6 months

5.0

“protected transfers for business use”

Pros

PayPal has been a reliable platform for sending money. It seems secure, the app is simple to use and transfers are usually completed pretty quickly. It works really well for both business payments and sending support funds to family which makes it one of the best options for money transfers.

Cons

There is not much to complain about overall but at times the transfer fees can feel a bit expensive and on some occasions transactions take longer than expected.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

BS
Betty S.

Medical Practice, 1-10 employees

More than a year

5.0

“Secure payments with buyer protection”

Pros

Using it gives me peace of mind because it is secure and I like that you can get your money back if an item never arrives.

Cons

The part I liked least is that accounts can sometimes get frozen and I have also received random messages from international accounts asking me to send my login information.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NS
Nelson S.

Mining & Metals, 1-10 employees

More than a year

5.0

“Faster global supplier payments”

Pros

Running imports of drilling components from three different countries used to make payments feel completely disorganized but this has made the whole process much more manageable. Payments to our suppliers in Germany and China arrive a lot quicker than they ever did through bank wire transfers which has been a big advantage for us. The transaction history is also really useful because I can pull records and send them directly to our accountant without having to spend extra time fixing up spreadsheets.

Cons

One thing that surprised me in the first month was the fees on incoming payments from certain buyers. I'd also prefer if the monthly statements showed currency conversion rates in a clearer way so I could better compare them with what our bank charges. It's a small annoyance though and it hasn't affected how we operate on a daily basis.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

GM
Gina M.

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0

“good for simple transfers”

Pros

This app is good as I have no issues using it at all. It's one of the simplest apps to work with for getting paid and it is also secure.

Cons

Its percentage charged for instant transfers can add up at times and sometimes it takes more than $5 to reach the amount needed though it's still not too bad.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

EF
Eileen F.

Medical Practice, 1-10 employees

More than a year

5.0

“Reliable support when needed”

Pros

Using it has been a consistently positive experience for me over the years. It's simple to use, the customer support is dependable and any issues get resolved quickly. I have been using it for a long time and have never regretted choosing it.

Cons

I cannot point to any real problems with it. I only have positive things to say about it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

WB
William B.

Education Management, 1-10 employees

More than a year

3.0

“seems dated!”

Pros

Sending and receiving payments is very easy and it also works well for making purchases on third-party websites.

Cons

It comes across as a bit outdated now that options like e-transfer in Canada, Apple Pay, Google Pay and similar services are widely available and commonly accepted. When our company takes payments, we usually go with providers that feel more professional.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

5

Functionality

7

CH
Constantine H.

Law Practice, 500+ employees

More than a year

5.0

“Secure and convenient checkout”

Pros

Using it is just as simple and convenient as Apple Pay. Also I trust the app's security more than entering my credit card details every time I shop online.

Cons

One annoyance is that the app asks me to sign in again fairly often which can be frustrating and cause small delays especially when I am trying to make a quick purchase while out.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

DC
Dominique C.

Banking, 1-10 employees

More than a year

5.0

“Tool I trust”

Pros

I really enjoy how versatile it is. I can send money, receive payments, invest and do quite a bit more all in one place.

Cons

there is nothing I dislike about this app. It's accepted on so many websites that I feel confident my information stays protected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CS
Crystal S.

Consumer Goods, 1-10 employees

Less than a year

5.0

“Reliable payments in one place”

Pros

Between personal use and the occasional need for my small business, this tool has been a really convenient tool to have. Sending payments and handling transfers is easy and having all my transactions gathered in one place makes it much simpler to keep track of expenses. Whenever I have needed help, customer support has usually been useful as well. Overall it's been a dependable option for both personal and small business use.

Cons

When transaction problems do come up, they can take longer than they should to get resolved. Quicker support responses and faster handling of payment issues would make the overall experience better.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

10

EC
Etan C.

Computer Games, 1-10 employees

Less than a year

5.0

“quick deployment with clear spending view”

Pros

Getting it up and running is way too quick and using it day to day is just as easy. It fits into pretty much any setup, chargebacks are simple to handle when necessary, support replies promptly and the clean interface makes it easy to keep a constant eye on expenses in real time.

Cons

The initial setup still takes a bit of time to complete and the 6 month cashback window can feel too limited depending on the type of purchase.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AS
Arlenis S.

Mental Health Care, 11-50 employees

More than a year

4.0

“provide strong security”

Pros

Using PayPal has given me a real sense of security when it comes to protecting my identity and personal data. The app is easy to use, customer support has been excellent whenever needed and the pricing seems fair for what it offers. It doesn't give off that overcharged or scammy feeling at all. I also have not run into any bugs or app issues.

Cons

One thing I have not come across is a built-in tool for managing expenses. Also I cannot really speak on the invoicing side since I have not had a reason to use that feature yet.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

AO
Amanda O.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“practical solution for payments!”

Pros

I find it specially convenient for making payments and transfers. The app is simple to navigate and gives a strong sense of security during transactions.

Cons

Well the thing I liked less is that certain operations especially currency conversion or international payments, can come with fees that need to be taken into account.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

MR
muhammed r.

Computer & Network Security, 11-50 employees

Less than a year

5.0

“decent for sending payments”

Pros

Sending and receiving payments with it is quick, convenient and easy to manage. Also it gives me a simple and secure way to keep track of transactions.

Cons

The transaction fees can be a bit high at times and the occasional account verification process can feel slightly inconvenient.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

EM
Elisabetta M.

Marketing and Advertising, 1-10 employees

Less than a year

5.0

“Secure payments with buyer protection”

Pros

Using it is pretty fun and the payment security is a big plus especially the buyer protection when there's a fraud issue.

Cons

I'd like transfers to my bank account to be faster and it would be better if there were a card even a virtual one that could be added to a wallet for NFC payments.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10