Aviation and Aerospace, 500+ employees
Less than a year
“Trusted platform that works well”
Pros
It is a universal and well-known platform that I find fairly easy to use. Also it integrate well with other services and it offers multiple payment options.
Cons
I find the transaction fees is a little too much and not all providers or clients accept it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Hospital and Health Care, 11-50 employees
More than a year
“Payroll did not go as expected”
Pros
Most people already have it and use it quite often which is great. And it is commonly used by small businesses online for payment processing as it makes the payment process simple. Even for us!
Cons
Well I am still at times hesitant to use it, especially after a hack related to our work website's product store. Someone added their PayPal email instead of ours on the backend and they ended up with over $70,000 in sales because it was Black Friday. When we contacted PayPal they suggested we go through our insurer because there was nothing they could do. It turned into a long and tedious process.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
6
Functionality
6
Medical Practice, 11-50 employees
More than a year
“Keeps my transactions safe and sound”
Pros
I really like the security PayPal provides and it made it so simple to access my purchase history anytime.
Cons
What I like least is the login process. I really wish it had facial recognition for easier access.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 1-10 employees
More than a year
“Use it all the time for quick payments”
Pros
There is so much to love about PayPal. First I love that you can link all your banks, debit cards and digital gift cards to it. Then there is the option available to move money between accounts for a small fee and you can even add cash to your account at participating retailers. Also I love the monthly perk where you get cash back when buying from your selected category. And the best new feature is linking your email accounts as it tracks all my packages and keeps me updated.
Cons
Honestly there is nothing that I dislike. There are so many great perks and features. Overall it is awesome.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cosmetics, 1-10 employees
More than a year
“Makes my job simple”
Pros
Sending and requesting money is so easy and the QR code feature is a nice touch as it makes it easy for us to make a payment on the spot without any trouble.
Cons
At times transferring money from our PayPal balance to our bank account become a tricky and confusing process.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Cosmetics, 1-10 employees
More than a year
“Decent experience”
Pros
It is pretty much everywhere when it comes to payment systems. And not only is it reliable but offers a the best service that people like us trust.
Cons
Well let me clear one thing to you that the fees can add up if you are not careful with them.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Transportation/Trucking/Railroad, 500+ employees
More than a year
“Fastest way I have found to pay or get paid”
Pros
I love the friends and family feature because it does not charge any fees and the transfers are almost instant.
Cons
It is difficult to communicate with a few of the customer service agents due to their limited proficiency in English which makes everything a bit of a hassle for us.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than a year
“Delivers real value every time”
Pros
The PayPal platform is quite user-friendly which makes it easy for me to purchase, donate and more. Also the fees, payment options and explanations are clear and simple to understand.
Cons
The fees for many transactions are way too high but they do make sense when I consider how easy and reliable the platform is. As you really get what you pay for with its services.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Industrial Automation, 11-50 employees
More than a year
“Handles all my payments like a champ”
Pros
The versatility it offers is amazing. I use it for e-commerce, to send money to a friend or to pay for anything with my PayPal debit card.
Cons
The cash a check feature has not worked for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arts and Crafts, 1-10 employees
More than a year
“My real helper for managing money”
Pros
PayPal customer service is one of the best I have ever come across and I really like the protection they offer both the buyer and the seller.
Cons
I like it way better than any other sales app I have used and I really don't have any complaints about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 1-10 employees
More than a year
“The one I trust most for online finance”
Pros
What I like most about PayPal is their customer service. They are quick to resolve any unauthorized transactions within 24 to 48 hours.
Cons
The fact that I cannot automatically move money into my savings account is annoying. It takes 3 to 5 days to transfer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 51-100 employees
Less than a year
“Seriously cannot imagine not using this”
Pros
It provides an easy way to collect and send payments and the other thing I have noticed is that it has really good reporting features as well.
Cons
Payment processing fees are a bit high but honestly I feel like this is just how it is with this kind of service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Public Relations and Communications, 1-10 employees
More than a year
“Great place to run your business from”
Pros
Creating invoices is not an issue anymore and I love that I can set up presets to send invoices quickly.
Cons
The fees can feel a bit high compared to other platforms which I feel like can definitely be a turnoff for many.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9