PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Accounting, 11-50 employees
Free Trial
“LOVE IT”
Pros
From smooth transactions to an intuitive interface, everything is commendable.
Cons
Nothing in particular
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
Less than 6 months
“Trusted setup for business payments”
Pros
It is easy to use, most clients already know and trust it and it helps me keep my business payments separate from my personal transactions.
Cons
The transaction fees can pile up which is tough for a small business that only handles a limited number of payments. I also need to factor those fees into how I price my services.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Package/ Freight Delivery, 51-100 employees
Less than a year
“Fast transfers with protection”
Pros
Being a well known online payment provider, this tool is reliable to use. Transfers are free and, in most situations, the money goes through within seconds. The newer Buy Now, Pay Later option is especially appealing and in many cases it comes without interest. On top of that seller protection is available for eligible transactions which adds extra peace of mind.
Cons
When multi-currency payments require conversion, the exchange spread and related fees can be quite high. There are also times when transactions get held for longer especially with higher-risk goods, disputes or unusual account activity. For merchants, the overall cost can sometimes be on the expensive side.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Graphic Design, 1-10 employees
More than a year
“Secure payments but rough for sellers”
Pros
It's a secure way to send money and buy things online and the purchase protection adds an extra layer of safety.
Cons
As a seller though it's been terrible. They almost always take the buyer's side and that has ended up costing me a lot of money over the years.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
7
Functionality
6
Facilities Services, 101-500 employees
Less than a year
“Handy invoicing with global payments”
Pros
One feature that's worked really well for us is the invoicing tool. Creating a template only takes a few minutes and sending invoices to clients in the UK is very easy. The automatic reminders cut down on manual follow-up and the mobile app makes it convenient to approve payments while I am away from my desk. The currency conversion has also been reliable which is useful for our international sales.
Cons
The most frustrating part is the fee structure. Every transaction comes with a percentage charge plus a fixed fee and that starts to add up fast when we're handling lots of smaller orders. On top of that the reporting dashboard feels somewhat limited especially when it comes to having more detailed filters for tax calculations. Support can also be slow to respond during busy hours.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Machinery, 1-10 employees
More than a year
“Buyer claims hurt sellers”
Pros
The thing I do like is how widely accepted it is across work from home platforms and reward sites for receiving payments. I just wish other options, such as Cash App and Chime, were also supported by those sites for payouts.
Cons
I feel like dispute process needs a much higher standard of proof when buyers claim an item was defective or challenge a payment they made. Because there was not enough verification, a buyer was able to falsely report the condition of an item I shipped and the platform ended up reversing money that had already been paid to me.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
3
Functionality
3
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
“protected transfers for business use”
Pros
PayPal has been a reliable platform for sending money. It seems secure, the app is simple to use and transfers are usually completed pretty quickly. It works really well for both business payments and sending support funds to family which makes it one of the best options for money transfers.
Cons
There is not much to complain about overall but at times the transfer fees can feel a bit expensive and on some occasions transactions take longer than expected.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Medical Practice, 1-10 employees
More than a year
“Secure payments with buyer protection”
Pros
Using it gives me peace of mind because it is secure and I like that you can get your money back if an item never arrives.
Cons
The part I liked least is that accounts can sometimes get frozen and I have also received random messages from international accounts asking me to send my login information.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mining & Metals, 1-10 employees
More than a year
“Faster global supplier payments”
Pros
Running imports of drilling components from three different countries used to make payments feel completely disorganized but this has made the whole process much more manageable. Payments to our suppliers in Germany and China arrive a lot quicker than they ever did through bank wire transfers which has been a big advantage for us. The transaction history is also really useful because I can pull records and send them directly to our accountant without having to spend extra time fixing up spreadsheets.
Cons
One thing that surprised me in the first month was the fees on incoming payments from certain buyers. I'd also prefer if the monthly statements showed currency conversion rates in a clearer way so I could better compare them with what our bank charges. It's a small annoyance though and it hasn't affected how we operate on a daily basis.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 1-10 employees
Less than a year
“good for simple transfers”
Pros
This app is good as I have no issues using it at all. It's one of the simplest apps to work with for getting paid and it is also secure.
Cons
Its percentage charged for instant transfers can add up at times and sometimes it takes more than $5 to reach the amount needed though it's still not too bad.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Reliable support when needed”
Pros
Using it has been a consistently positive experience for me over the years. It's simple to use, the customer support is dependable and any issues get resolved quickly. I have been using it for a long time and have never regretted choosing it.
Cons
I cannot point to any real problems with it. I only have positive things to say about it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Education Management, 1-10 employees
More than a year
“seems dated!”
Pros
Sending and receiving payments is very easy and it also works well for making purchases on third-party websites.
Cons
It comes across as a bit outdated now that options like e-transfer in Canada, Apple Pay, Google Pay and similar services are widely available and commonly accepted. When our company takes payments, we usually go with providers that feel more professional.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
5
Functionality
7
Law Practice, 500+ employees
More than a year
“Secure and convenient checkout”
Pros
Using it is just as simple and convenient as Apple Pay. Also I trust the app's security more than entering my credit card details every time I shop online.
Cons
One annoyance is that the app asks me to sign in again fairly often which can be frustrating and cause small delays especially when I am trying to make a quick purchase while out.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Banking, 1-10 employees
More than a year
“Tool I trust”
Pros
I really enjoy how versatile it is. I can send money, receive payments, invest and do quite a bit more all in one place.
Cons
there is nothing I dislike about this app. It's accepted on so many websites that I feel confident my information stays protected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Goods, 1-10 employees
Less than a year
“Reliable payments in one place”
Pros
Between personal use and the occasional need for my small business, this tool has been a really convenient tool to have. Sending payments and handling transfers is easy and having all my transactions gathered in one place makes it much simpler to keep track of expenses. Whenever I have needed help, customer support has usually been useful as well. Overall it's been a dependable option for both personal and small business use.
Cons
When transaction problems do come up, they can take longer than they should to get resolved. Quicker support responses and faster handling of payment issues would make the overall experience better.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Computer Games, 1-10 employees
Less than a year
“quick deployment with clear spending view”
Pros
Getting it up and running is way too quick and using it day to day is just as easy. It fits into pretty much any setup, chargebacks are simple to handle when necessary, support replies promptly and the clean interface makes it easy to keep a constant eye on expenses in real time.
Cons
The initial setup still takes a bit of time to complete and the 6 month cashback window can feel too limited depending on the type of purchase.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Mental Health Care, 11-50 employees
More than a year
“provide strong security”
Pros
Using PayPal has given me a real sense of security when it comes to protecting my identity and personal data. The app is easy to use, customer support has been excellent whenever needed and the pricing seems fair for what it offers. It doesn't give off that overcharged or scammy feeling at all. I also have not run into any bugs or app issues.
Cons
One thing I have not come across is a built-in tool for managing expenses. Also I cannot really speak on the invoicing side since I have not had a reason to use that feature yet.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Health, Wellness and Fitness, 1-10 employees
More than a year
“practical solution for payments!”
Pros
I find it specially convenient for making payments and transfers. The app is simple to navigate and gives a strong sense of security during transactions.
Cons
Well the thing I liked less is that certain operations especially currency conversion or international payments, can come with fees that need to be taken into account.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Computer & Network Security, 11-50 employees
Less than a year
“decent for sending payments”
Pros
Sending and receiving payments with it is quick, convenient and easy to manage. Also it gives me a simple and secure way to keep track of transactions.
Cons
The transaction fees can be a bit high at times and the occasional account verification process can feel slightly inconvenient.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
Less than a year
“Secure payments with buyer protection”
Pros
Using it is pretty fun and the payment security is a big plus especially the buyer protection when there's a fraud issue.
Cons
I'd like transfers to my bank account to be faster and it would be better if there were a card even a virtual one that could be added to a wallet for NFC payments.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10