Pickware

Pros

With this software it never feels like you are just getting standard support tickets handled. I genuienly felt cared for. It was like they truly wanted to build real relationships with their customers. Whether I had questions, uncertainties or very specific issues I felt well-cared for. The entire team was consistently committed, took ownership and actively helped me throughout the process. In some situations they even made things possible that went far beyond what I would normally expect. It is clear they work proactively and are genuinely focused on finding solutions. The internal organization is just as convincing. Responsibilities are clearly defined and the communication within the team is excellent. I noticed this when interrupted calls were reliably returned or someone took charge of more complicated topics and followed them through until everything was resolved. I could genuinely tell the people there are motivated and actually enjoy helping. The intensive support around the go-live phase was my favorite. The team invested an incredible amount of time, effort and care so I never felt left on my own. Technical problems were understood very quickly and then implemented or solved just as quickly. Their response time is also remarkable. Tickets are often answered very quickly sometimes within minutes or at least within a few hours.

Cons

There's nothing I would criticize. All I wish for is that this very high level of service quality and personal support stays exactly as it is over the long term.

Pros

Running it in a retail setup with our own warehouse has been a really strong fit. This is where the system performs best with useful tools for inventory management, demand planning and order picking all working together well. It also now covers expiration date and batch management which is a valuable addition. Another big plus is the support team: you can call and get knowledgeable help or send an email and usually receive a fast, helpful reply, often the very same day which deserves real praise. With that level of support and the thorough documentation, we can definitely recommend Pickware.

Cons

A few functions are still missing since the redesign for Shopware 6 and Shopify with dropshipping being one of them. We're hoping the features listed on the roadmap will be released soon.

Pros

It delivers on good quality customer support. I can tell the team actually thinks things through with me and takes the time to help even when the issue is more complicated. A few people on the support side especially deserve credit because they genuinely go the extra mile to find solutions. I was also pleasantly surprised that the help isn't only reactive. Someone checks in proactively as well to ask how things are going and whether everything is working as it should. That's far from standard in the SaaS world and as a retailer with a full schedule it makes a noticeable difference to me.

Cons

The pricing around additional devices feels out of proportion to me. There are only a handful of days each year when I need multiple devices at the same time yet I still have to pay for a full additional month because of that. A more flexible short-term license option would be much fairer and is something that really should be reconsidered. Another point is the very frequent updates. On one hand it's positive because it shows they are continuously improving and refining the system. On the other hand I would prefer if updates were grouped together more and released less often since every update takes time and interrupts the workflow a bit.