Joshua W.
Construction, 11-50 employees
More than a year
“user support needs improvement”
Pros
Inventory management is still where this shines for us. We can track categories and sub-categories with lots of data fields and it handles all types of equipment well.
Cons
Support quality just hasn't bounced back to where it used to be. Some things they call innovations are things we never asked for while actual user-submitted ideas on their own platform get completely ignored.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Jax G.
Events Services, 11-50 employees
More than a year
“easy setup”
Pros
Setting it up for our company and team was pretty easy and we really enjoy the reports.
Cons
Pricing is a real concern for us. We haven't moved to newer versions because the upgrade costs are too high and even reaching customer support costs $150 per call.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
7
Functionality
8
Gregory O.
Construction, 101-500 employees
More than a year
“terrible experience”
Pros
Since it runs on Access, the data is easy for me to dig into and it handles hiring well.
Cons
Beyond hiring, everything else feels like an afterthought. Purchasing, stock management and sales were clearly built without input from people who actually do that work. There are missing features everywhere including no quarantine functionality, no delivery dates by order line and no way to flag hazardous products. There's no manual either and the built-in help barely covers anything useful.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Rachel R.
Utilities, 1-10 employees
Less than 6 months
“Worth every penny!”
Pros
This system is incredibly amazing. The Elite version covers so much ground and can be customized to fit exactly how we work. The onboarding team took the time to understand our business inside out and walked us through everything based on our specific processes rather than just giving us a generic tour. They're helpful, patient and genuinely easy to work with.
Cons
May come off as pricey for some people but that said we get great value out of it so the investment is worth it. Just be patient as learning this software require it and give yourself time to train others on it too.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Paula S.
Accounting, 101-500 employees
More than a year
“Excellent software”
Pros
Every time I think I know the system inside out I discover a new way to process something or find information I needed. There's always more to learn.
Cons
Adjusting an invoice causes confusion because customers see a "C" and think it's a credit when it's actually an addition.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria K.
Transportation/ Trucking/ Railroad, 1-10 employees
More than a year
“helpful customer support”
Pros
Even though I got a new representative, the service was excellent. He put me on hold when he wasn't completely sure about something rather than guessing and he sorted out my question quickly and politely.
Cons
None in my experience.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Scott M.
Transportation/ Trucking/ Railroad, 1-10 employees
Less than 6 months
“Amazing experience overall”
Pros
Setting up the AEMP integration was easy for us and configuring it within POR was just as simple. A really smooth experience overall.
Cons
Honestly we haven't run into a single negative so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Ellen S.
Events Services, 11-50 employees
More than a year
“Need to improve customer service”
Pros
The system generally works well which provides a baseline level of functions. While there are features we would prefer to use in different ways we have still got good value from investing in customized reporting tailored to our requirements.
Cons
Getting through to customer support agent who can actually resolve issues is often time-consuming despite staff being courteous. It is also unhelpful to be consistently directed to submit feedback through a peer voting platform whenever concerns are raised. Additionally our experience with the sales team was inconsistent requiring us to request a new account representative who then took several months to deliver information that had already been pending for an extended period.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Todd T.
Machinery, 101-500 employees
More than a year
“Easy to use”
Pros
It offers amazing integrations, it's easy to use while offering lots of features and it keeps getting better over time.
Cons
Customer support is not good. Hold times are long, training is inconsistent and after-hours help is nearly nonexistent for a 24-hour operation. Front-line reps often don't know about features or fixes and it's really hard to get someone experienced on the line when you're facing a serious issue.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
6
Paul G.
Construction, 1-10 employees
More than a year
“2 years of great experience”
Pros
Installation took a while but once we were up and running, we've gone two years without any major problems. The driver app and scheduler are both amazing.
Cons
Mobile stock checks for both sales and fleet would be really useful for us. We were also promised a dedicated account manager when we signed up but no one has ever reached out in over two years.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard H.
Construction, 11-50 employees
More than a year
“Efficient asset control”
Pros
This software gives us far better control over our equipment assets and construction supply inventory than anything we had before.
Cons
I haven't come across much I would want to change so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10