Alfredo H.
Hospitality, 11-50 employees
More than a year
“Outdated, unsupported and overcharging”
Pros
There is nothing I actually like about this. It feels completely outdated and the customer service is the worst I've ever dealt with. The 24-hour support they advertise simply isn't real.
Cons
I'm paying for software that supposedly had live support but that was dropped after the company changed hands. Now they only work with two payment processors that charge more than anyone else out there.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Angela A.
Restaurants, 1-10 employees
More than a year
“Promised simplicity, delivered five years of pain”
Pros
I was sold on the promise of inventory management, payroll hour calculations and a simple system. That was what drew me in initially.
Cons
After five painful years I can only say: don't do it. The screen doesn't even have a power button so when it freezes (sometimes daily) they just say unplug it. Every update supposedly fixes something but breaks something else. I dealt with auto-entering wrong amounts, tabs clearing, payroll errors, modifiers not working and a two-system mismatch that caused nine months of PCI issues. Refunding cash takes eight steps through multiple screens. Even inventory tracking makes no sense after five years. I'm done.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
2
Functionality
1