retailcloud Reviews

Pros

Quick keys are helpful for frequent purchases and make repeat transactions a bit more convenient.

Cons

Customer service has been terrible. Most of the time they are not helpful and some of the reports we need simply do not exist. If inventory is not printed at the end of each month, there is no way to go back and retrieve it later. The cash drawer also takes 13 to 20 seconds to open which forces us to wait between customers and they still have not been able to fix that issue.

Pros

I'm not very computer-savvy but this software has been really easy to use. The customer support team is fantastic and always available when I need help. I've accidentally changed settings a couple of times and they patiently walked me through how to correct everything. Everyone on the team is very friendly and the chat feature makes getting help quick and convenient whenever it's needed.

Cons

I'd still like to see the actual inventory displayed on the master item screen. It would also help to be able to adjust on-hand quantities more easily from the mobile app. Another improvement would be adding freight charges to the receiving report since there is already a column for it but it does not currently appear there.

Pros

Zero positives. It was all bad.

Cons

After two weeks we still haven't been able to get it up and running. The backend is not at all user friendly and the customer support and documentation are basically nonexistent. It's also full of technical bugs. I'm not new to working with computers so I can say with confidence that this system is absolutely awful. Do not waste your money. It's the most awkward and difficult POS system I've ever come across.