retailcloud
Last Updated
Overview
retailcloud offers a cloud-based Point-of-Sale (POS) and retail management platform that streamlines sales, inventory, and customer management. While its backend can be complex to navigate, retailcloud’s hardware-agnostic design, omnichannel support, and real-time analytics make it a versatile choice for businesses of all sizes.
retailcloud Specifications
- Sales Orders
- Invoicing
- Sales Tracking
- Customer Management
What Is retailcloud?
retailcloud is a modular, cloud-based commerce platform designed for businesses with complex operational needs, from single retail stores to large-scale event venues. Its advanced inventory management capabilities provide real-time tracking across multiple locations, helping businesses prevent stockouts and reduce carrying costs. Additionally, integrated analytics tools deliver actionable insights into sales trends and customer behavior, enabling data-driven decisions that boost profitability and improve operational visibility for businesses of any size.
retailcloud Pricing
retailcloud pricing is structured across two categories, as detailed below
Retail:
- Everyday: $29/month/POS
- Grow: $99/month/POS
- Pro: $149/month/POS
- Enterprise: Custom pricing
Restaurant:
- Everyday: $25/month/POS
- Servio: $49/month/POS
- Enterprise: Custom pricing
Disclaimer: The pricing is subject to change.
retailcloud Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is retailcloud For?
retailcloud is ideal for a wide range of industries and sectors, including:
- Sports and entertainment
- Retail
- Hospitality
- Food and beverage
- Music and live events
Is retailcloud Right For You?
retailcloud is well-suited for businesses operating in high-volume, complex environments such as sports stadiums and entertainment venues. Trusted by major clients like the United Center and MSG properties, its scalable cloud architecture ensures peak-time reliability, while PCI-compliant security protects all transactions. This end-to-end platform streamlines event commerce, making it an ideal solution for large-scale operations that demand flexibility, security, and seamless customer experiences.
Still unsure about retailcloud? Connect with our customer support staff at (661) 384-7070 for further guidance.
retailcloud Features
Real-Time Data Synchronization
retailcloud ensures accurate operations by synchronizing data across all touchpoints in real time. The platform updates sales, inventory, and customer information instantly, allowing businesses to maintain consistency, reduce errors, and respond quickly to changing demands across every channel.
Flexible Payment Processing
The software supports seamless BOPIS and BORIS transactions by enabling unified payment processing across online and in-store channels. Retailers can accommodate diverse payment methods, improve checkout efficiency, and deliver a convenient customer experience without sacrificing security or transactional accuracy.
Cross-Channel Analytics
retailcloud provides powerful cross-channel analytics that reveal customer preferences and sales patterns. Businesses can monitor performance across physical and digital storefronts, identify emerging trends, and make informed decisions that enhance marketing strategies, optimize inventory levels, and drive sustained revenue growth.
Consolidated Customer Profile
The platform unifies customer data from all sales channels into a single, detailed profile. This integration supports personalized marketing, strengthens loyalty programs, and helps businesses understand purchasing behaviors to deliver targeted promotions and tailored experiences that increase engagement and repeat purchases.
Integrated Sales Channels
retailcloud connects multiple sales channels to create a cohesive shopping journey. Whether customers buy online, pick up in store, or return items through different outlets, the system ensures seamless transactions and consistent service that enhance convenience and overall satisfaction.
Pros And Cons of retailcloud
Pros
Real-time inventory synchronization prevents stockouts and errors
Flexible payment processing supports BOPIS and BORIS seamlessly
Unified customer profiles enhance personalized marketing efforts
Cons
Customer support response times may vary
Absence of hybrid storage may reduce backup flexibility
retailcloud Reviews
Total 3 reviews
2.3
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars67%
Share your experience
Retail, 1-10 employees
More than a year
“incomplete reporting functionality”
Pros
Quick keys are helpful for frequent purchases and make repeat transactions a bit more convenient.
Cons
Customer service has been terrible. Most of the time they are not helpful and some of the reports we need simply do not exist. If inventory is not printed at the end of each month, there is no way to go back and retrieve it later. The cash drawer also takes 13 to 20 seconds to open which forces us to wait between customers and they still have not been able to fix that issue.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Retail, 1-10 employees
More than a year
“Good service with uncomplicated installation process”
Pros
I'm not very computer-savvy but this software has been really easy to use. The customer support team is fantastic and always available when I need help. I've accidentally changed settings a couple of times and they patiently walked me through how to correct everything. Everyone on the team is very friendly and the chat feature makes getting help quick and convenient whenever it's needed.
Cons
I'd still like to see the actual inventory displayed on the master item screen. It would also help to be able to adjust on-hand quantities more easily from the mobile app. Another improvement would be adding freight charges to the receiving report since there is already a column for it but it does not currently appear there.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Retail, 1-10 employees
Less than 6 months
“total waste of money”
Pros
Zero positives. It was all bad.
Cons
After two weeks we still haven't been able to get it up and running. The backend is not at all user friendly and the customer support and documentation are basically nonexistent. It's also full of technical bugs. I'm not new to working with computers so I can say with confidence that this system is absolutely awful. Do not waste your money. It's the most awkward and difficult POS system I've ever come across.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
2
Frequently Asked Questions
What other apps does retailcloud integrate with?
retailcloud supports integration with various platforms, including Ecwid, QuickBooks, Mailchimp software, and Xero Accounting Solution.
Who are the typical users of retailcloud?
retailcloud features are used by retailers, restaurants, entertainment venues, and businesses managing high-volume sales across multiple channels.
What types of pricing plans does retailcloud offer?
retailcloud pricing is divided into two categories retail and restaurant. Retail plans range from $29/month/POS for Everyday to $149/month/POS for Pro with custom enterprise options available. Restaurant plans start at $25/month/POS for Everyday and go up to $49/month/POS for Servio with enterprise pricing offered on request. Get a detailed retailcloud cost breakdown to make an informed decision.
What level of support does retailcloud offer?
retailcloud offers support through various channels, including a help center with user guides, chat, email, and a ticketing system for personalized assistance. It also provides a video library and webinars for training.
Does retailcloud offer an API?
Yes, retailcloud offers an API.
Does retailcloud have a mobile app?
Yes, retailcloud offers a dedicated mobile app for both iOS and Android.
What language does retailcloud support?
retailcloud software primarily supports English.