Syrve Reviews

Pros

After switching to Syrve from another system last year, we haven't looked back. The move went really well, the service has been consistently excellent and the system has proven reliable right from the start. Whenever anything has come up, customer support has handled it quickly and efficiently. The team has been incredibly helpful and always available to assist us across both our UK and European locations. Definitely highly recommended!

Cons

Everything ran smoothly without any hiccups.

Pros

Nothing positive to say about it.

Cons

Please read this if you're thinking about using this POS system. I'm fully convinced the positive reviews are fake. Some of them claim they've been using Syrve for 15 years even though the company has only existed since 2022. You can verify that on Companies House under Syrve LTD. Honestly just go with literally anyone else. Syrve has been one of the most damaging decisions a business could make. I'd go as far as to call it the most unreliable operator in the POS industry. They promised everything the larger providers offered and we chose them for our new business because they integrated with Dojo where we already had excellent card rates. At some point nearly every feature I expected to rely on failed. During busy service that often cost us heavily. Support comes through a Telegram chat run overseas by people who seem completely unaware of your case every time you speak to them. The back office system feels like trying to program something on Windows 95. Awkward and outdated. We were promised QR code ordering from the start and 9 months later it still doesn't work but rest assured we've been charged for it the entire time. Even now they are disputing refunds with us despite the failure being entirely on their side. If there's a possible way for something to go wrong I'd bet it probably will with Syrve. The worst part is that nobody appears to understand why things don't work or when they'll be fixed. We were never given any timeline for resolving the QR ordering issues yet they continued billing us every month for the service. Just stay away from it.