Visual Retail Plus Reviews

Pros

This platform feels a lot like a well-made bottle of red wine. It already has a strong formula and it just keeps improving the longer it's in the retail world. VRP is always refining the system, rolling out upgrades and paying attention to what customers actually need which is something I really appreciate these days. On top of that, whenever support is needed, their team is there and genuinely seems to care about the people using the product.

Cons

Sometimes I wish there were a dedicated manual for each module in the system although if I spend enough time exploring them Ican usually work things out.

Pros

Visual Retail has been very stable and dependable in daily use. Another thing I appreciate is their tech support. They've provided us with outstanding service whenever we reached out to them.

Cons

Generally it is stable in daily use but sometimes a software update ends up creating problems for us.

Pros

Their team took the time to work closely with us and made sure the product was set up in the way that suited our business best. I appreciate that.

Cons

The program uses cost averaging which doesn't work well for us. But since we don't really need that feature anyway we just don't use it.

Pros

Whenever we need help their team is there. For our retail jewelry and gift store, dependable and consistent tech support is essential and with VRP assistance is always just a phone call away.

Cons

Previously the local licensed representative didn't seem to be as capable as the staff at the main office.

Pros

The flexibility and customization have been a big plus for us and the regular updates along with the customer service have been consistently impressive.

Cons

There's honestly not much to complain about.

Pros

There's a real sense of ongoing improvement with Visual Retail Plus that I get. It also offers plenty of ways to optimize how I run my business.

Cons

On the rare occasion I do have a problem their team is right there to help me.

Pros

It's simple enough that my employees can pick up what they need without much delay.

Cons

Software onboarding would be smoother if the program included more upfront training or initial guidance.

Pros

After 9 years with VRP, it has proven itself to be a stable POS system. I've also been the main point of contact for my company for the past 2 years so I've spent a lot of time working with it. The system is very user-friendly and it offers plenty of features you can actually put to use. In our case we mainly rely on a smaller set of tools that we've gotten really comfortable with. The tech support team is friendly, approachable and easy to talk to.

Cons

Sometimes the wait for support can be longer than expected and getting a callback may take a few hours. When something urgent comes up it's frustrating to be left waiting more than an hour for assistance.

Pros

Didn't take long to learn and getting started was effortless. I can handle almost everything I need from within the platform which makes daily work much more convenient. The inventory information stays accurate and processing credit cards directly in the system is a big plus since I don't have to use a separate machine and then enter the transaction details afterward.

Cons

I've noticed that when the system stays open all day it gradually gets slower compared to how it runs at the start of the day. Also because it depends on an internet connection the whole system goes offline if the internet goes down and stays that way until the connection is restored.

Pros

Compared with the system we used before this product feels like a major step up.

Cons

Even though I really enjoy using this product there are still a few issues that should be addressed. It buffers for more than 5 minutes at a time, we lose service whenever the internet goes down and after running for a while it starts getting noticeably slow.

Pros

The POS has been pretty simple to use and the touch screen support makes it even more convenient to work with in my opinion. Some of the other programs can be a bit more challenging to deal with though.

Cons

Since we first started using the system the performance has gotten noticeably slower. We've also run into plenty of printer problems especially with receipts sometimes not printing at all.

Pros

Having the software optimized to our specific needs has made a big difference. It lets us handle our work the way we actually want to instead of forcing us to adjust everything around the program.

Cons

Random errors can pop up without any warning and just shut the program down. When that happens any unsaved work can be lost which is a real problem and point of frustration for me.

Pros

Using VRP on a touch screen has been really pleasant. The interface is simple and very simple to move through so navigating the screen doesn't take much effort at all.

Cons

The biggest frustration for me is how long it can take for issues to get resolved.

Pros

Visual Retail is designed well. It handles many different scenarios that come up in my work. I can perform a wide range of tasks using this program regardless of what unexpected issues arise during the day.

Cons

I'm unsatisfied with how slowly the search works. Item lookup needs major improvement.

Pros

It comes across as a well-built system that can handle pretty much everything I'd expect it to do. It gets the job done in a short amount of time.

Cons

While the product feels organized and well assembled overall some of the programs are a bit too plain and seem to lack creativity. It's noticeable that more thought could have gone into their design.

Pros

Setup is effortless and the icons are laid out clearly. But I will say it's not really the best system to be working in all day.

Cons

The POS side is extremely sluggish. When I first boot it up in the morning it's at its worst. When I'm scanning items there's a long delay before anything shows up on the screen so I end up just standing there waiting for each item to ring up.

Pros

It's quite useful overall. It feels like its built to last. Also it's designed in a clear accessible way so I find working with it to be easy.

Cons

Even though the product has a lot going for it I think it still needs improvement when it comes to stability. It crashes too often, takes a long time to load and sometimes breaks down right in the middle of a project.

Pros

This software seems like it can handle quite a bit and it comes with a wide range of programs to work with. That said I think it needs a lot more improvement before it becomes truly useful.

Cons

Too many parts of this software simply do not function properly. There are no real instructions for using features like reports and other tools so using it feels like guesswork. I enter my information and then have to try to make sense of the results, assuming they are even correct. Adding a proper help button would make a big difference.

Pros

Because the workflow is very simple I got used to how Visual Retail works very quickly. What I like most is that I can keep working in one area while something else runs in the background without interrupting that section.

Cons

It tends to slow down whenever too many things are running at once.

Pros

This system has been a really worthwhile investment for me because of how efficient it is. The amount of work it takes off our plate is quite impressive.

Cons

Updates tend to introduce a lot of glitches that weren't there in the previous version.