Visual Retail Plus Reviews

Pros

Operating a business doesn't leave much time to learn complicated software so Visual Retail Plus has been a really good fit. The system is very user-friendly and I was able to move around VRP without any trouble and adjust its features to match what my business needed. The inventory management works really well too. I can enter and track all of my products easily including specific details and variations such as size and color. On top of that the reporting tools are excellent and give me up-to-date insight into how my business is performing. Overall I would absolutely recommend Visual Retail Plus to any business owner looking for a dependable, approachable and complete point-of-sale solution.

Cons

My experience with them has been entirely positive.

Pros

Among retail solutions Visual Retail Plus stands out to me as one of the best. The inventory system is genuinely impressive and the invoicing setup is properly structured and clearly defined.

Cons

Not a major issue but the demo isn't presented clearly enough and could use a much better explanation.

Pros

Visual Retail Plus has been a dependable POS system for us. The company keeps updating and improving it in ways that really help retail businesses which is something I appreciate. Their customer service has also been excellent whenever we've needed help.

Cons

At times the interface feels a bit dated even though it still gets the job done. There are also a lot of modules built into the system and I really wish there were some kind of manual because it can be a little difficult to figure everything out.

Pros

Running multiple retail stores has been much more manageable with this software. It's been a real winner for our business because it helps us handle operations across the other stores without any hassle. The layout is also very simple to navigate so even our staff picked it up quickly which helps them use the system more effectively.

Cons

Not a complaint but I want to see a bit more customization so it can match our company's specific needs even better.

Pros

Everything about it feels well thought out and I almost never give reviews this high. Being able to run all three of our stores from one system is a huge plus since I don't have to re-enter the same information over and over.

Cons

I wish it included more marketing materials so we could reach our customers more effectively.

Pros

I liked their customer service.

Cons

To be honest the product was pretty below average. The features weren't particularly impressive and it didn't do anything that I haven't seen before.

Pros

After using this POS system for well over a year it became one of the simplest systems I've worked with. The customer support team really goes the extra mile when problems come up. I was always able to get a real person on the phone.

Cons

One problem with the the system and interface is that they feel pretty outdated and could really benefit from a redesign or visual refresh. Over a 12-month span I ran into three serious errors that forced me to contact customer service. To their credit though each issue was handled carefully and professionally.

Pros

VRP is built for making quick changes whenever new modules need to be added or adjusted. I also appreciate the simple interface.

Cons

It's definitely a useful tool but the graphics aren't very advanced. I'd also like to see more customization to better match specific business and commercial needs.

Pros

This software can be configured for a wide range of retail businesses including apparel, gift shops, hardware stores, electronics, office supplies and more. It's a strong fit for growing retailers that need reliable functionality and better control over different areas of their operations.

Cons

I think the manuals and user guides for each module could be improved because getting started can sometimes feel a bit difficult when you're trying to find exactly what you need. Improving that documentation would be a very good idea.

Pros

Whenever an issue comes up, a quick call to customer support usually gets it resolved fast. The software also offers a wide range of functions.

Cons

The system's graphics feel a bit outdated and I think that the interface could definitely be presented in a clearer, more user-friendly way.

Pros

They've been outstanding in my experience. The software keeps getting updated with new features and whenever we have a question or run into an issue their support is quick and excellent. They've also adjusted the program to fit our specific needs and still work with us anytime something new comes up. The flexibility and capability of the software have been truly impressive.

Cons

We honestly don't have anything negative to say.

Pros

Documentation is complete and detailed so everything is explained thoroughly.

Cons

I think the interface looks a bit cluttered and could be cleaner and presented in a clearer way.

Pros

Everything about it is simple. Cashiers pick up the Point of Sale module very quickly and the customer service has been outstanding.

Cons

Whenever an issue comes up customer service resolves it right away.

Pros

The standout for us has been how customizable this product is. The standard VRP setup by itself probably wouldn't cover all of our business needs but the support we receive from their reps and their ability to adjust the platform around the way we operate has been incredibly valuable and absolutely deserves recognition.

Cons

Because of how fast our business moves VRP struggles to keep pace with our sales volume. On weekends especially certain products get hit with heavy online demand and Shopify records those sales before VRP updates them. That creates fairly significant inventory problems unless we stay ahead of it manually.

Pros

Training my staff didn't take much effort because the system is pretty self-explanatory. Customer service has also been excellent.

Cons

After we purchased a new monitor the touchscreen hasn't been working quite as well as before.

Pros

Compared with a lot of POS platforms that get overly caught up in looks and unnecessary complexity, VRP keeps the focus on functionality and usability. Kith has stayed with them since the company started and our sister company, Atrium, has been using it for more than 15 years. Over time we've also built many additional parts of the software together which has helped us grow and keep up with a fast-moving retail environment.

Cons

There really haven't been many negatives with the product. If anything a few integrations with our existing systems took longer to get fully dialed in than I expected. Having said that the VRP team put in a lot of effort to make those integrations work properly and they're now running well.

Pros

It has been pretty user friendly and I really like that it comes with plenty of built in reports and features. Like any POS system it does have a few glitches and shortcomings but most of them are simple to fix. I've been able to sort out most issues on my own. On the rare occasions that I couldn't the VRP team has been very responsive and helpful in getting things resolved.

Cons

One thing I'd like is a bit more customization to better match the specific needs of my business. There's already a decent amount you can customize in the features and reports but I'd love to see those options expanded even further.

Pros

Over the past 4 years, I've gotten very familiar with this program and I'm happy with it as it has supported our Magento setup for the e-commerce side of the business quite well.

Cons

Connection problems come up fairly often especially with our in-store operations and that can create frustration when we need to process customer checkouts through the system.

Pros

VRP comes across as a system that can handle just about anything I need. It really feels like it was created by people who understand how retail stores actually run rather than by a software company just trying to tick off features on a checklist.

Cons

Because it is a smaller company they're able to move fast and add new modules without much delay. That speed can sometimes result in bugs showing up. To their credit though the problems usually get fixed within 24 hours of being discovered if not sooner.

Pros

The support team has been incredibly helpful and pleasant to deal with. Whenever I have a question they already know the answer and stay fully informed about the product without needing to check with anyone else at the company.

Cons

No negative feedback. That pretty much sums up both the product and the vendor for me.