WellnessLiving Reviews

“All-In-One Booking System

Pros

I really like that WellnessLiving includes numerous features that would cost me more on other platforms. Moreover, I find WL to be very user-friendly, which is great because technology often overwhelms me.

Cons

Occasionally, there are glitches during upgrades, but they are quickly resolved.

“Do not purchase it

Pros

Customer care is generally available, and I find the platform somewhat intuitive.

Cons

I frequently encounter error messages, and my students have difficulty with their passwords and signing in. Customer service is often unsure how to assist, and I've lost business as a result of software issues. People contact me multiple times a week with problems. Tech support suggests clearing caches and using Firefox instead of Safari to resolve the errors, but I can't ask 900 people to do that.

“Borderline Predatory Credit Card processing fees

Pros

The setup process at the beginning was quite confusing, and unfortunately, I dislike their business practices as well.

Cons

After my networking group member, who owns a payment processing business, reviewed my WellnessLiving contract, they expressed concern about the payment processing fees charged by Paragon, the company handling credit card billing for WellnessLiving. They described the fees as "borderline predatory." As a business owner, I've been paying a significant percentage of my sales to Paragon. Unfortunately, my annual contract with WellnessLiving was automatically renewed in November without any notice, so I am now stuck with them until my second-year contract expires in October. It's frustrating that they require a 30-day written notice before the contract expires to avoid auto-renewal. If they were running a reputable business, they wouldn't make it so difficult to terminate a contract. I've already informed WellnessLiving well in advance that I will not be renewing my contract with them.

“Always improving software

Pros

The platform is easy to use and their ability to make updates based on user experience is a definite advantage.

Cons

The costs gradually increase as new features are introduced which I hate.

“I'm glad we made the switch.

Pros

The entire system is highly intuitive and user-friendly.

Cons

I can't think of anything we didn't like.

“Find another system! this review is from a user of 8 (long) years with WL

Pros

I like that I can manage class passes and appointments through the platform. Sometimes it works perfectly, and it's great, but when it doesn't, well the rest of the story will be explained later.

Cons

The email functionality is unreliable when you need it, and updates are released without proper testing, causing major issues. Sales reports consistently have a few dollars discrepancy, especially when using different computers, browsers, or even a phone. It's become a running joke for us. I always ask my partner to give me an approximate sales figure for the day, but it's never accurate. The sales tax report is no longer reliable after the latest update. Merging duplicate clients and maintaining an up-to-date client database is impossible. Having updated client information is crucial for a small business, but our database is outdated because WellnessLiving doesn't update their merging system. You have to hope that potential clients haven't used WellnessLiving elsewhere in the past, as their old account will remain active forever, even if the client wants their information to be updated. You're left with the choice of having duplicate clients or an outdated list, both of which are confusing. At least WellnessLiving gives you the option to choose, ironically.

“I am so sorry I ever used them

Pros

The reporting feature is helpful and customer service is easily accessible.

Cons

The software is filled with bugs and it's extremely challenging to find resolutions for issues. It's clunky and the data is inconsistent across different reports. Customer service tends to blame you for their own issues.

“Good Ideas - TERRIBLE Execution

Pros

The concept of WellnessLiving is quite appealing with its attractive design and good ideas. There are many things to like about WL conceptually. I can book clients into ongoing classes, link family members with a single payment method, and take advantage of events, discounts, gift cards, SMS communication (new) and much more. However, please read the rest of my review for additional details.

Cons

During my five years with WL, it seemed like every single update, and even multiple times a year, they would break the software. Sometimes the issues were minor, but most of the time, they were MAJOR! Every six weeks, we had to brace ourselves for an update and figure out what had been broken. It wasn't uncommon for the problems to be unrelated to the update itself; their programmers just messed things up. The end users became unwitting beta testers. If you encountered any issues, you had to take screenshots or videos to demonstrate what was happening. Oh, and don't forget the constant reminder to clear your cache...

“Avoid at all costs. Horrific.

Pros

Honestly, from my side there is absolutely nothing positive to say. It's like putting lipstick on a pig. The software may look good, but it's complete garbage. There is absolutely ZERO actual support, and it takes a minimum of over a week to get someone on the phone or address any issues.

Cons

I can't find anything positive to say about it. It's very very terrible.

“The software did not work for my company

Pros

About WellnessLiving I really like the deposit payment feature for services with automatic remaining payment.

Cons

When checking out clients with multiple services, it's a hassle since you have to do it one by one, and the reports are overwhelming. The software takes up too much space on the screen, making it difficult to see everything. The calendar filter is too large, and the "apply" button disappears off the screen, so you have to scroll down and start over again.

“Then and Now

Pros

Three years ago, we made the switch from Mindbody to Wellness Living because we found that WL was more supportive of small businesses. Unlike Mindbody's one-size-fits-all approach, Wellness Living understood that small businesses had unique needs and didn't force unnecessary expenses on us. However, over the past year and a half we have noticed a shift in Wellness Living's approach.

Cons

The price increases significantly every year, unfortunately, following a similar approach to Mindbody.

“So far so good

Pros

I love all the features that WellnessLiving offers, as they serve me well and allow me to smoothly and efficiently running my business.

Cons

Well I cannot have a custom branded website without paying $300 a month which is not appreciated.

“WELLNESS LIVING is the WORST COMPANY we have ever worked with!

Pros

Unfortunately, there is nothing positive to say. What we initially thought would be a platform with great features turned out to be a major mistake and an ongoing headache.

Cons

Everything is problematic! They have a million features, but none of them work properly, and their customer service is the worst I've ever encountered!

“Best App for Wellness Tracking and Moderating!

Pros

One aspect I like is that it's easy to moderate and track myself as both a client and a business owner.

Cons

The app and the online website need better management for certain programs.

“Peace of mind

Pros

The program is quite user-friendly. Managing classes and appointments is not a hassle anymore and our staff started using it with minimal training. WellnessLiving consistently upgrades and improves the software. The reporting functionality is fantastic, and the customer service is excellent. I have to share a story about their customer service. I accidentally deleted an entire week of bookings, and the classes were fully booked, with some even having a waitlist. As a studio owner, you can imagine how stressful this situation was, with clients losing their bookings, potential double bookings, and clients showing up for classes they shouldn't be in because they became available on the schedule. The potential impact on my business was significant. It happened on a Saturday at 8 pm, and I thought I would have to wait until Monday for assistance. However, to my surprise, an amazing employee had my back for two hours until the problem was resolved and everything returned to normal. That's why I titled my review "peace of mind" because that's exactly how I feel about Wellness Living.

Cons

The customer and staff app often experience glitches. Improving this area should be their top priority.

“A++ After being a MindBody client for 15 years we moved to WellnessLiving and never looked back.

Pros

The customer service provided by WellnessLiving is exceptional and real-time, which is very important for our client care and business progression.

Cons

When clients who use WL at other businesses click on links, there are occasional bugs, especially when using a mobile phone for marketing a class or event. It would be great if I could generate a link specifically for a day and time as a Trainer, instead of it only generating links for services in general.

“WellnessLiving Covers the Bases!

Pros

What I love most about WellnessLiving is how easily it integrates with my preferred calendar app on my mobile phone. Even though I have an iPhone, I use Google Calendars and it's a simple way for me to check my daily schedule and know the exact time of my first patient!

Cons

I find online booking for my patients challenging because the links are often unreliable. However, I still like to chat with my patients before they book so that I have a rough idea of their reason for coming in. Despite this issue, it's not a dealbreaker for me!

“Wellness Living sets a new standard in the Customer Relation Management business

Pros

From pricing to onboarding (including data migration), implementation, and support, the WL platform is undoubtedly the best system available. Any business owner would be foolish not to explore what they offer. Even after 5 years, they continue to set the standard against which I measure any other CRM platforms attempting to win my business and network.

Cons

Lately, I've been having difficulty getting support over the phone which is a first in the five-plus years I've been with WL.

“WellnessLiving was a game changer!

Pros

The ease of use is exceptional, both for our members and staff. The platform is remarkably user-friendly, even for those who aren't very tech-savvy. If you have any questions, the Support team is always available and they often reply with helpful videos that guide you through the process. I truly like that videos, marketing tools and more are all integrated within the software itself, eliminating the need for third-party subscriptions and integrations. I also value that WellnessLiving is receptive to enhancement suggestions from their users.

Cons

There is nothing I can complain about. I genuinely like everything they offer and the fact that they are open to suggestions for improvement.

“good software

Pros

The custom app provided by WellnessLiving is fantastic and their customer service is outstanding.

Cons

Some of the scheduling features are cumbersome and require improvement. Additionally, there is a need for changes to be made to individual accounts.