WellnessLiving Reviews
40 Review(s)
softwareOverall Rating
3.9
40 Review(s)
Rating Distribution
5
(25)
4
(4)
3
2
(5)
1
(6)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
3.9
40 Review(s)
Rating Distribution
5
(25)
4
(4)
3
2
(5)
1
(6)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Ratings
Provider Size
Time Used
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My Review
My Review
Pros
The customer support I received was exceptional. It was a relief to be able to speak with someone over the phone and have them guide me through my issues when I needed help.
Cons
I was disappointed to discover that they require an annual contract each year. It's important to know this before signing up because I was unaware of it. At first I thought it would be a month to month arrangement after the first year!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Health, Wellness and Fitness, 1-10 employees
More than a year
May 2024
Great Gym Management Software
Great Gym Management Software
Pros
Booking becomes pretty easy with the app! The reporting capabilities and member notifications are fantastic.
Cons
Contacting customer support from Australia was sometimes a bit too hard.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chelsea
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 2024
Support team review
Support team review
Pros
I really admire the support and the helpfulness of the staff.
Cons
The integration with Meta ads was poor and there wasn't enough marketing and pixel integration to create smoother sales funnels.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Lara
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
May 2024
I am a fan.
I am a fan.
Pros
The customer support is truly top-notch. I had some urgent questions that required immediate responses and they were very quick to reply.
Cons
I have nothing bad to say about the software or the staff.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Colleen Michelle
Health, Wellness and Fitness, 11-50 employees
More than a year
May 2024
Clunky Beast, Glitchy Software, Poor Tech Support, EXPENSIVE
Clunky Beast, Glitchy Software, Poor Tech Support, EXPENSIVE
Pros
Having worked with WellnessLiving for over 4 years, I have become very familiar with the software. It worked well initially, but numerous "improvements" made it clunky, slow, and glitchy for both owners and clients. On a positive note, it allowed me to understand what works and what doesn't for my business and it makes it easy for me to choose an alternative EHR/CRM.
Cons
The quoted price did not remain the same and increased to three times the original amount: When I first joined, I received a quote for a locked-in price throughout the lifetime of use, as long as I signed within a specific time frame. During the conversation with the salesperson, I expressed my satisfaction about finding a Canadian CRM that provided a price in Canadian Dollars, which would simplify bookkeeping. Unfortunately, this was not honored, and I was immediately charged in USD. Over the course of 4 years with Wellness Living, the price increased to nearly three times the original quote. Additionally, the software became bulkier and more difficult to use. My clients gradually became dissatisfied as they encountered issues accessing their accounts and booking appointments. They would also experience being kicked out of forms and lose all their progress. I constantly had to review client accounts for remaining visits because it was too challenging for the clients. The tech support team was located overseas, and communication was often a struggle. When I finally decided to switch to a more suitable EHR/CRM, I requested the data necessary for migration. Instead of complying, Wellness Living attempted to pressure me into staying by shifting the discussion to the contract. As they were hindering my ability to perform due diligence under PHIPA and PIPEDA, I had no choice but to file a complaint with the governing bodies in order to obtain the required data.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
7
Hana
Alternative Medicine, 1-10 employees
More than a year
May 2024
Avoid! Waste of time and money!
Avoid! Waste of time and money!
Pros
I can't provide much feedback since I couldn't access my account, so I never got the opportunity to use it.
Cons
I am disappointed for various reasons. Firstly the customer service is poor and the staff is very unprofessional. I am being billed for a service I haven't used and despite reaching out through calls and emails, no one responds.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Tara
Individual & Family Services, 1-10 employees
May 2024
happy custom
happy custom
Pros
Once you learn and understand it, the software is quite user-friendly.
Cons
The learning curve and setup was a difficult and time consuming task for me.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Melissa
Recreational Facilities and Services, 1-10 employees
Less than a year
May 2024
Great robust software. Great support.
Great robust software. Great support.
Pros
The overall functionality is great. The features are robust, and the company is responsive to their customers. They constantly improve the software and provide excellent education. Additionally, the credit card processing fees are very reasonable, making financial tracking easy.
Cons
Sometimes, the calendar takes a while to load when I am booking. Additionally, some features are not very intuitive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gaelan
Health, Wellness and Fitness, 1-10 employees
Less than a year
April 2024
Best product and nearly all in one
Best product and nearly all in one
Pros
With WellnessLiving, now it is very easy for my customers to use our branded app. They can create an account, schedule appointments, update payment information and more all from their phone. As a business owner, it's also easy to set up.
Cons
It's frustrating that I can't automate customer journey emails, and I have to rely on Mailchimp for that purpose. I also have to manually track KPIs using Excel and multiple reports from WellnessLiving. The integration with Google or Instagram for quick and easy booking isn't seamless, which discourages some customers. If your business is somewhat complex, you have to set up numerous purchase options, and as a result, customers can't apply their free reward sessions to their account for booking.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Joshau
Alternative Medicine, 1-10 employees
Less than a year
April 2024
Nice, Easy Software to Use
Nice, Easy Software to Use
Pros
I really liked using it because it was very user-friendly. It did exactly what I needed for my business, and the customer service was exceptional.
Cons
The app often behaves strangely.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sam
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2024
Exceptional Onboarding
Exceptional Onboarding
Pros
During our anticipated challenging transition, WellnessLiving provided exceptional onboarding. Their representative was responsive, patient, attentive and knowledgeable, resulting in a smooth, stress free transition for us.
Cons
I am scheduling it for my business and my business has unique demands. So I have a little doubts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Greg
Professional Training & Coaching, 1-10 employees
Less than a year
April 2024
All in one software makes running growing my business doable.
All in one software makes running growing my business doable.
Pros
I absolutely love that WellnessLiving offers an "all in one" solution. Having all client information, marketing tools, and financials in one place has saved us hundreds of dollars in software and administrative costs.
Cons
While WellnessLiving offers most of the features I need, it's unrealistic to expect one company to excel in everything. Their regular updates are mostly great, but I wish they provided an API for integration with other software and services. They recently introduced a Zapier integration, which was a significant improvement, but it still needs some refinement. The marketing capabilities are decent overall, but WL can't match the speed of dedicated marketing software companies when it comes to updating those features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tori
Health, Wellness and Fitness, 11-50 employees
More than a year
April 2024
Best Software for Wellness Services
Best Software for Wellness Services
Pros
WellnessLiving is fantastic because it's user-friendly and has everything you need to run your wellness business smoothly, including appointments, sales, client management, rewards, marketing and more. They continuously update the platform to ensure its usefulness and relevance which helps businesses like ours to grow.
Cons
I would like to have a bit more flexibility to create more promotions and different combinations, including product sales.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
KARLA
Health, Wellness and Fitness, 1-10 employees
Less than a year
April 2024
High Performance Product with Tons of Features
High Performance Product with Tons of Features
Pros
As a youth fitness and gymnastics facility, we find WellnessLiving to be a comprehensive and high-performance platform for scheduling, booking, and payments. It's relatively easy to use and generally intuitive. We're still discovering all the features and learning which settings work best for our business, but so far, we're very much satisfied with our decision to use WellnessLiving.
Cons
The biggest challenge we've faced is the booking interface for families. Although they've made notable improvements on the web app, the mobile app remains cumbersome and difficult for families to use. Creating a "family" account is also not user-friendly, which results in us spending a lot of time fixing accounts, linking family members, and updating billing preferences.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Rebekkah
Health, Wellness and Fitness, 11-50 employees
Less than a year
April 2024
Wellness living review
Wellness living review
Pros
The features of WellnessLiving met 95% of my business needs, and it was more cost-effective compared to my previous software package that offered similar functionalities.
Cons
The costs increased after the first year, especially for bespoke items like the mobile app. It felt like these fixed products had a major price hike with very little improvements. As a result, we decided to cancel the bespoke app since not many of our users were using it.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Jason
Sports, 1-10 employees
More than a year
April 2024
Fantastic Customer Service
Fantastic Customer Service
Pros
As I am not very skilled in using programs like this, I frequently reach out to WellnessLiving Customer Support. They are always incredibly helpful! They quickly resolve the issues and they even follow up with an email summarizing our conversation.
Cons
I often struggle to find certain features.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Holly
Recreational Facilities and Services, 11-50 employees
More than a year
April 2024
Easy navigation
Easy navigation
Pros
The platform is functional, with easy navigation and there is always a tutorial available when needed.
Cons
I can't think of anything that needs improvement. Everything is functioning fine.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Maria
Health, Wellness and Fitness, 11-50 employees
More than a year
April 2024
A critical tool for our business
A critical tool for our business
Pros
WellnessLiving is easy to configure and intuitive to use, both on the back-end and client interface. It offers robust functionality and excellent customer service. Additionally, the reporting features are the best.
Cons
There have been subscription rate increases, and some features, like events on the Achieve app, are only available with upgrades. The user forums can be a bit confusing to navigate.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Ruth
Health, Wellness and Fitness, 11-50 employees
Less than a year
April 2024
Cancellation
Cancellation
Pros
Unfortunately, WellnessLiving was never effective for our music school, and when we needed assistance, it took days for someone to reach out to us.
Cons
Scheduling was inconsistent, and it was always a challenge to get assistance. It would take days for someone to return our calls.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Marisha
Music, 1-10 employees
Less than a year
March 2024
WellnessLiving Customer
WellnessLiving Customer
Pros
WellnessLiving listens to our situation as a small business and supports use well in a manner that we can afford their services.
Cons
In the beginning, we felt burdened by the increased merchant processing fees and later the increased subscription fee. However, when we reached out to explain our financial situation, WellnessLiving understood our challenges and worked with us to find a fair solution. They maintained open communication to meet our needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Syed
Health, Wellness and Fitness, 1-10 employees
More than a year
March 2024
All-In-One Booking System
All-In-One Booking System
Pros
I really like that WellnessLiving includes numerous features that would cost me more on other platforms. Moreover, I find WL to be very user-friendly, which is great because technology often overwhelms me.
Cons
Occasionally, there are glitches during upgrades, but they are quickly resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Health, Wellness and Fitness, 1-10 employees
Less than a year
March 2024
Do not purchase it
Do not purchase it
Pros
Customer care is generally available, and I find the platform somewhat intuitive.
Cons
I frequently encounter error messages, and my students have difficulty with their passwords and signing in. Customer service is often unsure how to assist, and I've lost business as a result of software issues. People contact me multiple times a week with problems. Tech support suggests clearing caches and using Firefox instead of Safari to resolve the errors, but I can't ask 900 people to do that.
Ease of use
3
Value for money
2
Customer Support
3
Functionality
2
Lauren
Consumer Services, 11-50 employees
Less than 6 months
March 2024
Borderline Predatory Credit Card processing fees
Borderline Predatory Credit Card processing fees
Pros
The setup process at the beginning was quite confusing, and unfortunately, I dislike their business practices as well.
Cons
After my networking group member, who owns a payment processing business, reviewed my WellnessLiving contract, they expressed concern about the payment processing fees charged by Paragon, the company handling credit card billing for WellnessLiving. They described the fees as "borderline predatory." As a business owner, I've been paying a significant percentage of my sales to Paragon. Unfortunately, my annual contract with WellnessLiving was automatically renewed in November without any notice, so I am now stuck with them until my second-year contract expires in October. It's frustrating that they require a 30-day written notice before the contract expires to avoid auto-renewal. If they were running a reputable business, they wouldn't make it so difficult to terminate a contract. I've already informed WellnessLiving well in advance that I will not be renewing my contract with them.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Jeffrey
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Always improving software
Always improving software
Pros
The platform is easy to use and their ability to make updates based on user experience is a definite advantage.
Cons
The costs gradually increase as new features are introduced which I hate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2024
I'm glad we made the switch.
I'm glad we made the switch.
Pros
The entire system is highly intuitive and user-friendly.
Cons
I can't think of anything we didn't like.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Natalie
Sports, 11-50 employees
Less than a year
February 2024
Find another system! this review is from a user of 8 (long) years with WL
Find another system! this review is from a user of 8 (long) years with WL
Pros
I like that I can manage class passes and appointments through the platform. Sometimes it works perfectly, and it's great, but when it doesn't, well the rest of the story will be explained later.
Cons
The email functionality is unreliable when you need it, and updates are released without proper testing, causing major issues. Sales reports consistently have a few dollars discrepancy, especially when using different computers, browsers, or even a phone. It's become a running joke for us. I always ask my partner to give me an approximate sales figure for the day, but it's never accurate. The sales tax report is no longer reliable after the latest update. Merging duplicate clients and maintaining an up-to-date client database is impossible. Having updated client information is crucial for a small business, but our database is outdated because WellnessLiving doesn't update their merging system. You have to hope that potential clients haven't used WellnessLiving elsewhere in the past, as their old account will remain active forever, even if the client wants their information to be updated. You're left with the choice of having duplicate clients or an outdated list, both of which are confusing. At least WellnessLiving gives you the option to choose, ironically.
Ease of use
4
Value for money
5
Customer Support
7
Functionality
4
T
Alternative Medicine, 1-10 employees
Less than a year
February 2024
I am so sorry I ever used them
I am so sorry I ever used them
Pros
The reporting feature is helpful and customer service is easily accessible.
Cons
The software is filled with bugs and it's extremely challenging to find resolutions for issues. It's clunky and the data is inconsistent across different reports. Customer service tends to blame you for their own issues.
Ease of use
4
Value for money
2
Customer Support
4
Functionality
2
Jade
Health, Wellness and Fitness, 11-50 employees
Less than a year
February 2024
Good Ideas - TERRIBLE Execution
Good Ideas - TERRIBLE Execution
Pros
The concept of WellnessLiving is quite appealing with its attractive design and good ideas. There are many things to like about WL conceptually. I can book clients into ongoing classes, link family members with a single payment method, and take advantage of events, discounts, gift cards, SMS communication (new) and much more. However, please read the rest of my review for additional details.
Cons
During my five years with WL, it seemed like every single update, and even multiple times a year, they would break the software. Sometimes the issues were minor, but most of the time, they were MAJOR! Every six weeks, we had to brace ourselves for an update and figure out what had been broken. It wasn't uncommon for the problems to be unrelated to the update itself; their programmers just messed things up. The end users became unwitting beta testers. If you encountered any issues, you had to take screenshots or videos to demonstrate what was happening. Oh, and don't forget the constant reminder to clear your cache...
Ease of use
4
Value for money
4
Customer Support
2
Functionality
8
Renee
Health, Wellness and Fitness, 11-50 employees
More than a year
February 2024
Avoid at all costs. Horrific.
Avoid at all costs. Horrific.
Pros
Honestly, from my side there is absolutely nothing positive to say. It's like putting lipstick on a pig. The software may look good, but it's complete garbage. There is absolutely ZERO actual support, and it takes a minimum of over a week to get someone on the phone or address any issues.
Cons
I can't find anything positive to say about it. It's very very terrible.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Storm
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
The software did not work for my company
The software did not work for my company
Pros
About WellnessLiving I really like the deposit payment feature for services with automatic remaining payment.
Cons
When checking out clients with multiple services, it's a hassle since you have to do it one by one, and the reports are overwhelming. The software takes up too much space on the screen, making it difficult to see everything. The calendar filter is too large, and the "apply" button disappears off the screen, so you have to scroll down and start over again.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Shirley
Consumer Services, 1-10 employees
Less than 6 months
January 2024
Then and Now
Then and Now
Pros
Three years ago, we made the switch from Mindbody to Wellness Living because we found that WL was more supportive of small businesses. Unlike Mindbody's one-size-fits-all approach, Wellness Living understood that small businesses had unique needs and didn't force unnecessary expenses on us. However, over the past year and a half we have noticed a shift in Wellness Living's approach.
Cons
The price increases significantly every year, unfortunately, following a similar approach to Mindbody.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hilary
Health, Wellness and Fitness, 1-10 employees
More than a year
January 2024
So far so good
So far so good
Pros
I love all the features that WellnessLiving offers, as they serve me well and allow me to smoothly and efficiently running my business.
Cons
Well I cannot have a custom branded website without paying $300 a month which is not appreciated.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Essence
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
December 2023
WELLNESS LIVING is the WORST COMPANY we have ever worked with!
WELLNESS LIVING is the WORST COMPANY we have ever worked with!
Pros
Unfortunately, there is nothing positive to say. What we initially thought would be a platform with great features turned out to be a major mistake and an ongoing headache.
Cons
Everything is problematic! They have a million features, but none of them work properly, and their customer service is the worst I've ever encountered!
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Bianca
Health, Wellness and Fitness, 1-10 employees
Less than a year
December 2023
Best App for Wellness Tracking and Moderating!
Best App for Wellness Tracking and Moderating!
Pros
One aspect I like is that it's easy to moderate and track myself as both a client and a business owner.
Cons
The app and the online website need better management for certain programs.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
9
Gabrielle
Retail, 51-100 employees
Less than 6 months
November 2023
Peace of mind
Peace of mind
Pros
The program is quite user-friendly. Managing classes and appointments is not a hassle anymore and our staff started using it with minimal training. WellnessLiving consistently upgrades and improves the software. The reporting functionality is fantastic, and the customer service is excellent. I have to share a story about their customer service. I accidentally deleted an entire week of bookings, and the classes were fully booked, with some even having a waitlist. As a studio owner, you can imagine how stressful this situation was, with clients losing their bookings, potential double bookings, and clients showing up for classes they shouldn't be in because they became available on the schedule. The potential impact on my business was significant. It happened on a Saturday at 8 pm, and I thought I would have to wait until Monday for assistance. However, to my surprise, an amazing employee had my back for two hours until the problem was resolved and everything returned to normal. That's why I titled my review "peace of mind" because that's exactly how I feel about Wellness Living.
Cons
The customer and staff app often experience glitches. Improving this area should be their top priority.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jackie
Health, Wellness and Fitness, 1-10 employees
More than a year
November 2023
A++ After being a MindBody client for 15 years we moved to WellnessLiving and never looked back.
A++ After being a MindBody client for 15 years we moved to WellnessLiving and never looked back.
Pros
The customer service provided by WellnessLiving is exceptional and real-time, which is very important for our client care and business progression.
Cons
When clients who use WL at other businesses click on links, there are occasional bugs, especially when using a mobile phone for marketing a class or event. It would be great if I could generate a link specifically for a day and time as a Trainer, instead of it only generating links for services in general.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Tracey
Health, Wellness and Fitness, 11-50 employees
More than a year
November 2023
WellnessLiving Covers the Bases!
WellnessLiving Covers the Bases!
Pros
What I love most about WellnessLiving is how easily it integrates with my preferred calendar app on my mobile phone. Even though I have an iPhone, I use Google Calendars and it's a simple way for me to check my daily schedule and know the exact time of my first patient!
Cons
I find online booking for my patients challenging because the links are often unreliable. However, I still like to chat with my patients before they book so that I have a rough idea of their reason for coming in. Despite this issue, it's not a dealbreaker for me!
Ease of use
5
Value for money
5
Customer Support
9
Functionality
9
Jamie
Alternative Medicine, 11-50 employees
Less than 6 months
November 2023
Wellness Living sets a new standard in the Customer Relation Management business
Wellness Living sets a new standard in the Customer Relation Management business
Pros
From pricing to onboarding (including data migration), implementation, and support, the WL platform is undoubtedly the best system available. Any business owner would be foolish not to explore what they offer. Even after 5 years, they continue to set the standard against which I measure any other CRM platforms attempting to win my business and network.
Cons
Lately, I've been having difficulty getting support over the phone which is a first in the five-plus years I've been with WL.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
john
Health, Wellness and Fitness, 1-10 employees
More than a year
November 2023
WellnessLiving was a game changer!
WellnessLiving was a game changer!
Pros
The ease of use is exceptional, both for our members and staff. The platform is remarkably user-friendly, even for those who aren't very tech-savvy. If you have any questions, the Support team is always available and they often reply with helpful videos that guide you through the process. I truly like that videos, marketing tools and more are all integrated within the software itself, eliminating the need for third-party subscriptions and integrations. I also value that WellnessLiving is receptive to enhancement suggestions from their users.
Cons
There is nothing I can complain about. I genuinely like everything they offer and the fact that they are open to suggestions for improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mathew
Recreational Facilities and Services, 500+ employees
More than a year
November 2023
good software
good software
Pros
The custom app provided by WellnessLiving is fantastic and their customer service is outstanding.
Cons
Some of the scheduling features are cumbersome and require improvement. Additionally, there is a need for changes to be made to individual accounts.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Katie
Health, Wellness and Fitness, 1-10 employees
Less than a year
November 2023
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My Review
My Review
Pros
The customer support I received was exceptional. It was a relief to be able to speak with someone over the phone and have them guide me through my issues when I needed help.
Cons
I was disappointed to discover that they require an annual contract each year. It's important to know this before signing up because I was unaware of it. At first I thought it would be a month to month arrangement after the first year!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Health, Wellness and Fitness, 1-10 employees
More than a year
May 2024
Great Gym Management Software
Great Gym Management Software
Pros
Booking becomes pretty easy with the app! The reporting capabilities and member notifications are fantastic.
Cons
Contacting customer support from Australia was sometimes a bit too hard.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chelsea
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 2024
Support team review
Support team review
Pros
I really admire the support and the helpfulness of the staff.
Cons
The integration with Meta ads was poor and there wasn't enough marketing and pixel integration to create smoother sales funnels.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Lara
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
May 2024
I am a fan.
I am a fan.
Pros
The customer support is truly top-notch. I had some urgent questions that required immediate responses and they were very quick to reply.
Cons
I have nothing bad to say about the software or the staff.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Colleen Michelle
Health, Wellness and Fitness, 11-50 employees
More than a year
May 2024
Clunky Beast, Glitchy Software, Poor Tech Support, EXPENSIVE
Clunky Beast, Glitchy Software, Poor Tech Support, EXPENSIVE
Pros
Having worked with WellnessLiving for over 4 years, I have become very familiar with the software. It worked well initially, but numerous "improvements" made it clunky, slow, and glitchy for both owners and clients. On a positive note, it allowed me to understand what works and what doesn't for my business and it makes it easy for me to choose an alternative EHR/CRM.
Cons
The quoted price did not remain the same and increased to three times the original amount: When I first joined, I received a quote for a locked-in price throughout the lifetime of use, as long as I signed within a specific time frame. During the conversation with the salesperson, I expressed my satisfaction about finding a Canadian CRM that provided a price in Canadian Dollars, which would simplify bookkeeping. Unfortunately, this was not honored, and I was immediately charged in USD. Over the course of 4 years with Wellness Living, the price increased to nearly three times the original quote. Additionally, the software became bulkier and more difficult to use. My clients gradually became dissatisfied as they encountered issues accessing their accounts and booking appointments. They would also experience being kicked out of forms and lose all their progress. I constantly had to review client accounts for remaining visits because it was too challenging for the clients. The tech support team was located overseas, and communication was often a struggle. When I finally decided to switch to a more suitable EHR/CRM, I requested the data necessary for migration. Instead of complying, Wellness Living attempted to pressure me into staying by shifting the discussion to the contract. As they were hindering my ability to perform due diligence under PHIPA and PIPEDA, I had no choice but to file a complaint with the governing bodies in order to obtain the required data.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
7
Hana
Alternative Medicine, 1-10 employees
More than a year
May 2024
Avoid! Waste of time and money!
Avoid! Waste of time and money!
Pros
I can't provide much feedback since I couldn't access my account, so I never got the opportunity to use it.
Cons
I am disappointed for various reasons. Firstly the customer service is poor and the staff is very unprofessional. I am being billed for a service I haven't used and despite reaching out through calls and emails, no one responds.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Tara
Individual & Family Services, 1-10 employees
May 2024
happy custom
happy custom
Pros
Once you learn and understand it, the software is quite user-friendly.
Cons
The learning curve and setup was a difficult and time consuming task for me.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Melissa
Recreational Facilities and Services, 1-10 employees
Less than a year
May 2024
Great robust software. Great support.
Great robust software. Great support.
Pros
The overall functionality is great. The features are robust, and the company is responsive to their customers. They constantly improve the software and provide excellent education. Additionally, the credit card processing fees are very reasonable, making financial tracking easy.
Cons
Sometimes, the calendar takes a while to load when I am booking. Additionally, some features are not very intuitive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gaelan
Health, Wellness and Fitness, 1-10 employees
Less than a year
April 2024
Best product and nearly all in one
Best product and nearly all in one
Pros
With WellnessLiving, now it is very easy for my customers to use our branded app. They can create an account, schedule appointments, update payment information and more all from their phone. As a business owner, it's also easy to set up.
Cons
It's frustrating that I can't automate customer journey emails, and I have to rely on Mailchimp for that purpose. I also have to manually track KPIs using Excel and multiple reports from WellnessLiving. The integration with Google or Instagram for quick and easy booking isn't seamless, which discourages some customers. If your business is somewhat complex, you have to set up numerous purchase options, and as a result, customers can't apply their free reward sessions to their account for booking.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Joshau
Alternative Medicine, 1-10 employees
Less than a year
April 2024
Nice, Easy Software to Use
Nice, Easy Software to Use
Pros
I really liked using it because it was very user-friendly. It did exactly what I needed for my business, and the customer service was exceptional.
Cons
The app often behaves strangely.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sam
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2024
Exceptional Onboarding
Exceptional Onboarding
Pros
During our anticipated challenging transition, WellnessLiving provided exceptional onboarding. Their representative was responsive, patient, attentive and knowledgeable, resulting in a smooth, stress free transition for us.
Cons
I am scheduling it for my business and my business has unique demands. So I have a little doubts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Greg
Professional Training & Coaching, 1-10 employees
Less than a year
April 2024
All in one software makes running growing my business doable.
All in one software makes running growing my business doable.
Pros
I absolutely love that WellnessLiving offers an "all in one" solution. Having all client information, marketing tools, and financials in one place has saved us hundreds of dollars in software and administrative costs.
Cons
While WellnessLiving offers most of the features I need, it's unrealistic to expect one company to excel in everything. Their regular updates are mostly great, but I wish they provided an API for integration with other software and services. They recently introduced a Zapier integration, which was a significant improvement, but it still needs some refinement. The marketing capabilities are decent overall, but WL can't match the speed of dedicated marketing software companies when it comes to updating those features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tori
Health, Wellness and Fitness, 11-50 employees
More than a year
April 2024
Best Software for Wellness Services
Best Software for Wellness Services
Pros
WellnessLiving is fantastic because it's user-friendly and has everything you need to run your wellness business smoothly, including appointments, sales, client management, rewards, marketing and more. They continuously update the platform to ensure its usefulness and relevance which helps businesses like ours to grow.
Cons
I would like to have a bit more flexibility to create more promotions and different combinations, including product sales.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
KARLA
Health, Wellness and Fitness, 1-10 employees
Less than a year
April 2024
High Performance Product with Tons of Features
High Performance Product with Tons of Features
Pros
As a youth fitness and gymnastics facility, we find WellnessLiving to be a comprehensive and high-performance platform for scheduling, booking, and payments. It's relatively easy to use and generally intuitive. We're still discovering all the features and learning which settings work best for our business, but so far, we're very much satisfied with our decision to use WellnessLiving.
Cons
The biggest challenge we've faced is the booking interface for families. Although they've made notable improvements on the web app, the mobile app remains cumbersome and difficult for families to use. Creating a "family" account is also not user-friendly, which results in us spending a lot of time fixing accounts, linking family members, and updating billing preferences.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Rebekkah
Health, Wellness and Fitness, 11-50 employees
Less than a year
April 2024
Wellness living review
Wellness living review
Pros
The features of WellnessLiving met 95% of my business needs, and it was more cost-effective compared to my previous software package that offered similar functionalities.
Cons
The costs increased after the first year, especially for bespoke items like the mobile app. It felt like these fixed products had a major price hike with very little improvements. As a result, we decided to cancel the bespoke app since not many of our users were using it.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Jason
Sports, 1-10 employees
More than a year
April 2024
Fantastic Customer Service
Fantastic Customer Service
Pros
As I am not very skilled in using programs like this, I frequently reach out to WellnessLiving Customer Support. They are always incredibly helpful! They quickly resolve the issues and they even follow up with an email summarizing our conversation.
Cons
I often struggle to find certain features.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Holly
Recreational Facilities and Services, 11-50 employees
More than a year
April 2024
Easy navigation
Easy navigation
Pros
The platform is functional, with easy navigation and there is always a tutorial available when needed.
Cons
I can't think of anything that needs improvement. Everything is functioning fine.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Maria
Health, Wellness and Fitness, 11-50 employees
More than a year
April 2024
A critical tool for our business
A critical tool for our business
Pros
WellnessLiving is easy to configure and intuitive to use, both on the back-end and client interface. It offers robust functionality and excellent customer service. Additionally, the reporting features are the best.
Cons
There have been subscription rate increases, and some features, like events on the Achieve app, are only available with upgrades. The user forums can be a bit confusing to navigate.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Ruth
Health, Wellness and Fitness, 11-50 employees
Less than a year
April 2024
Cancellation
Cancellation
Pros
Unfortunately, WellnessLiving was never effective for our music school, and when we needed assistance, it took days for someone to reach out to us.
Cons
Scheduling was inconsistent, and it was always a challenge to get assistance. It would take days for someone to return our calls.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Marisha
Music, 1-10 employees
Less than a year
March 2024
WellnessLiving Customer
WellnessLiving Customer
Pros
WellnessLiving listens to our situation as a small business and supports use well in a manner that we can afford their services.
Cons
In the beginning, we felt burdened by the increased merchant processing fees and later the increased subscription fee. However, when we reached out to explain our financial situation, WellnessLiving understood our challenges and worked with us to find a fair solution. They maintained open communication to meet our needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Syed
Health, Wellness and Fitness, 1-10 employees
More than a year
March 2024
All-In-One Booking System
All-In-One Booking System
Pros
I really like that WellnessLiving includes numerous features that would cost me more on other platforms. Moreover, I find WL to be very user-friendly, which is great because technology often overwhelms me.
Cons
Occasionally, there are glitches during upgrades, but they are quickly resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Health, Wellness and Fitness, 1-10 employees
Less than a year
March 2024
Do not purchase it
Do not purchase it
Pros
Customer care is generally available, and I find the platform somewhat intuitive.
Cons
I frequently encounter error messages, and my students have difficulty with their passwords and signing in. Customer service is often unsure how to assist, and I've lost business as a result of software issues. People contact me multiple times a week with problems. Tech support suggests clearing caches and using Firefox instead of Safari to resolve the errors, but I can't ask 900 people to do that.
Ease of use
3
Value for money
2
Customer Support
3
Functionality
2
Lauren
Consumer Services, 11-50 employees
Less than 6 months
March 2024
Borderline Predatory Credit Card processing fees
Borderline Predatory Credit Card processing fees
Pros
The setup process at the beginning was quite confusing, and unfortunately, I dislike their business practices as well.
Cons
After my networking group member, who owns a payment processing business, reviewed my WellnessLiving contract, they expressed concern about the payment processing fees charged by Paragon, the company handling credit card billing for WellnessLiving. They described the fees as "borderline predatory." As a business owner, I've been paying a significant percentage of my sales to Paragon. Unfortunately, my annual contract with WellnessLiving was automatically renewed in November without any notice, so I am now stuck with them until my second-year contract expires in October. It's frustrating that they require a 30-day written notice before the contract expires to avoid auto-renewal. If they were running a reputable business, they wouldn't make it so difficult to terminate a contract. I've already informed WellnessLiving well in advance that I will not be renewing my contract with them.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Jeffrey
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Always improving software
Always improving software
Pros
The platform is easy to use and their ability to make updates based on user experience is a definite advantage.
Cons
The costs gradually increase as new features are introduced which I hate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2024
I'm glad we made the switch.
I'm glad we made the switch.
Pros
The entire system is highly intuitive and user-friendly.
Cons
I can't think of anything we didn't like.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Natalie
Sports, 11-50 employees
Less than a year
February 2024
Find another system! this review is from a user of 8 (long) years with WL
Find another system! this review is from a user of 8 (long) years with WL
Pros
I like that I can manage class passes and appointments through the platform. Sometimes it works perfectly, and it's great, but when it doesn't, well the rest of the story will be explained later.
Cons
The email functionality is unreliable when you need it, and updates are released without proper testing, causing major issues. Sales reports consistently have a few dollars discrepancy, especially when using different computers, browsers, or even a phone. It's become a running joke for us. I always ask my partner to give me an approximate sales figure for the day, but it's never accurate. The sales tax report is no longer reliable after the latest update. Merging duplicate clients and maintaining an up-to-date client database is impossible. Having updated client information is crucial for a small business, but our database is outdated because WellnessLiving doesn't update their merging system. You have to hope that potential clients haven't used WellnessLiving elsewhere in the past, as their old account will remain active forever, even if the client wants their information to be updated. You're left with the choice of having duplicate clients or an outdated list, both of which are confusing. At least WellnessLiving gives you the option to choose, ironically.
Ease of use
4
Value for money
5
Customer Support
7
Functionality
4
T
Alternative Medicine, 1-10 employees
Less than a year
February 2024
I am so sorry I ever used them
I am so sorry I ever used them
Pros
The reporting feature is helpful and customer service is easily accessible.
Cons
The software is filled with bugs and it's extremely challenging to find resolutions for issues. It's clunky and the data is inconsistent across different reports. Customer service tends to blame you for their own issues.
Ease of use
4
Value for money
2
Customer Support
4
Functionality
2
Jade
Health, Wellness and Fitness, 11-50 employees
Less than a year
February 2024
Good Ideas - TERRIBLE Execution
Good Ideas - TERRIBLE Execution
Pros
The concept of WellnessLiving is quite appealing with its attractive design and good ideas. There are many things to like about WL conceptually. I can book clients into ongoing classes, link family members with a single payment method, and take advantage of events, discounts, gift cards, SMS communication (new) and much more. However, please read the rest of my review for additional details.
Cons
During my five years with WL, it seemed like every single update, and even multiple times a year, they would break the software. Sometimes the issues were minor, but most of the time, they were MAJOR! Every six weeks, we had to brace ourselves for an update and figure out what had been broken. It wasn't uncommon for the problems to be unrelated to the update itself; their programmers just messed things up. The end users became unwitting beta testers. If you encountered any issues, you had to take screenshots or videos to demonstrate what was happening. Oh, and don't forget the constant reminder to clear your cache...
Ease of use
4
Value for money
4
Customer Support
2
Functionality
8
Renee
Health, Wellness and Fitness, 11-50 employees
More than a year
February 2024
Avoid at all costs. Horrific.
Avoid at all costs. Horrific.
Pros
Honestly, from my side there is absolutely nothing positive to say. It's like putting lipstick on a pig. The software may look good, but it's complete garbage. There is absolutely ZERO actual support, and it takes a minimum of over a week to get someone on the phone or address any issues.
Cons
I can't find anything positive to say about it. It's very very terrible.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Storm
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
The software did not work for my company
The software did not work for my company
Pros
About WellnessLiving I really like the deposit payment feature for services with automatic remaining payment.
Cons
When checking out clients with multiple services, it's a hassle since you have to do it one by one, and the reports are overwhelming. The software takes up too much space on the screen, making it difficult to see everything. The calendar filter is too large, and the "apply" button disappears off the screen, so you have to scroll down and start over again.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Shirley
Consumer Services, 1-10 employees
Less than 6 months
January 2024
Then and Now
Then and Now
Pros
Three years ago, we made the switch from Mindbody to Wellness Living because we found that WL was more supportive of small businesses. Unlike Mindbody's one-size-fits-all approach, Wellness Living understood that small businesses had unique needs and didn't force unnecessary expenses on us. However, over the past year and a half we have noticed a shift in Wellness Living's approach.
Cons
The price increases significantly every year, unfortunately, following a similar approach to Mindbody.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hilary
Health, Wellness and Fitness, 1-10 employees
More than a year
January 2024
So far so good
So far so good
Pros
I love all the features that WellnessLiving offers, as they serve me well and allow me to smoothly and efficiently running my business.
Cons
Well I cannot have a custom branded website without paying $300 a month which is not appreciated.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Essence
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
December 2023
WELLNESS LIVING is the WORST COMPANY we have ever worked with!
WELLNESS LIVING is the WORST COMPANY we have ever worked with!
Pros
Unfortunately, there is nothing positive to say. What we initially thought would be a platform with great features turned out to be a major mistake and an ongoing headache.
Cons
Everything is problematic! They have a million features, but none of them work properly, and their customer service is the worst I've ever encountered!
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Bianca
Health, Wellness and Fitness, 1-10 employees
Less than a year
December 2023
Best App for Wellness Tracking and Moderating!
Best App for Wellness Tracking and Moderating!
Pros
One aspect I like is that it's easy to moderate and track myself as both a client and a business owner.
Cons
The app and the online website need better management for certain programs.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
9
Gabrielle
Retail, 51-100 employees
Less than 6 months
November 2023
Peace of mind
Peace of mind
Pros
The program is quite user-friendly. Managing classes and appointments is not a hassle anymore and our staff started using it with minimal training. WellnessLiving consistently upgrades and improves the software. The reporting functionality is fantastic, and the customer service is excellent. I have to share a story about their customer service. I accidentally deleted an entire week of bookings, and the classes were fully booked, with some even having a waitlist. As a studio owner, you can imagine how stressful this situation was, with clients losing their bookings, potential double bookings, and clients showing up for classes they shouldn't be in because they became available on the schedule. The potential impact on my business was significant. It happened on a Saturday at 8 pm, and I thought I would have to wait until Monday for assistance. However, to my surprise, an amazing employee had my back for two hours until the problem was resolved and everything returned to normal. That's why I titled my review "peace of mind" because that's exactly how I feel about Wellness Living.
Cons
The customer and staff app often experience glitches. Improving this area should be their top priority.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jackie
Health, Wellness and Fitness, 1-10 employees
More than a year
November 2023
A++ After being a MindBody client for 15 years we moved to WellnessLiving and never looked back.
A++ After being a MindBody client for 15 years we moved to WellnessLiving and never looked back.
Pros
The customer service provided by WellnessLiving is exceptional and real-time, which is very important for our client care and business progression.
Cons
When clients who use WL at other businesses click on links, there are occasional bugs, especially when using a mobile phone for marketing a class or event. It would be great if I could generate a link specifically for a day and time as a Trainer, instead of it only generating links for services in general.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Tracey
Health, Wellness and Fitness, 11-50 employees
More than a year
November 2023
WellnessLiving Covers the Bases!
WellnessLiving Covers the Bases!
Pros
What I love most about WellnessLiving is how easily it integrates with my preferred calendar app on my mobile phone. Even though I have an iPhone, I use Google Calendars and it's a simple way for me to check my daily schedule and know the exact time of my first patient!
Cons
I find online booking for my patients challenging because the links are often unreliable. However, I still like to chat with my patients before they book so that I have a rough idea of their reason for coming in. Despite this issue, it's not a dealbreaker for me!
Ease of use
5
Value for money
5
Customer Support
9
Functionality
9
Jamie
Alternative Medicine, 11-50 employees
Less than 6 months
November 2023
Wellness Living sets a new standard in the Customer Relation Management business
Wellness Living sets a new standard in the Customer Relation Management business
Pros
From pricing to onboarding (including data migration), implementation, and support, the WL platform is undoubtedly the best system available. Any business owner would be foolish not to explore what they offer. Even after 5 years, they continue to set the standard against which I measure any other CRM platforms attempting to win my business and network.
Cons
Lately, I've been having difficulty getting support over the phone which is a first in the five-plus years I've been with WL.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
john
Health, Wellness and Fitness, 1-10 employees
More than a year
November 2023
WellnessLiving was a game changer!
WellnessLiving was a game changer!
Pros
The ease of use is exceptional, both for our members and staff. The platform is remarkably user-friendly, even for those who aren't very tech-savvy. If you have any questions, the Support team is always available and they often reply with helpful videos that guide you through the process. I truly like that videos, marketing tools and more are all integrated within the software itself, eliminating the need for third-party subscriptions and integrations. I also value that WellnessLiving is receptive to enhancement suggestions from their users.
Cons
There is nothing I can complain about. I genuinely like everything they offer and the fact that they are open to suggestions for improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mathew
Recreational Facilities and Services, 500+ employees
More than a year
November 2023
good software
good software
Pros
The custom app provided by WellnessLiving is fantastic and their customer service is outstanding.
Cons
Some of the scheduling features are cumbersome and require improvement. Additionally, there is a need for changes to be made to individual accounts.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Katie
Health, Wellness and Fitness, 1-10 employees
Less than a year
November 2023